539 results found
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Title field doesn't allow you to make it a required field.
The title field on ESign does not give you the option to make it a required field. Can this be fixed?
1 voteHello,
We are sorry you are experiencing trouble with this feature and the inconveniences this could cause you.
However, it's important to mention that, despite the fact that this field can't be set as required directly from authoring, once the file is sent for signature the Title field is set as required. Please, let us know if this information was useful to you or if there's anything else we could assist you with.
Thanks,
Sign in Acrobat Web Team
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Signatures and Initials Missed by Adobe
One two occasions now the Adobe E-Sign did not pick up on required initials. At first I thought it was my error and redid the document. I received back initials from Recipient #1 but not #2 and if you look at the document, it does not appear that the initials were requested. I was extremely careful the second time I sent it out.
I will use a different platform but would like to know how to avoid this in the future.
Thank you
Colleen Williams1 voteHello Collen,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Adobe Sign Is Crapping Out - I don't care about AI--Fix what I pay for.
Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.
I have used different documents. I have tried to make a template.
I have tried to use a PDF and Word document.I am very disappointed -- how can I rely on AdobeSign for time sensitive items?
2 votesHi Tj Gentle,
We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.
Thanks,
Sign in Acrobat Web Team
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Deleting Wrong E-Signatures
We have typed a number of incorrect email addresses when doing request for e-signatures.
How do we delete the wrong address permanently
It always shows up when typing name1 voteHello Cementation,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks!
Sign in Acrobat Web Team
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Search bar in Agreements
Hi,
Are you able to please create a search bar for Agreements whereby you can search for a specific client's email address? At the moment it takes a lot of time and to scroll through each folder looking for a specific client. Many thanks.1 voteHello James,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks!
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect. This always occurs when trying to send a document for signature.
Please fix this error.
auth.services.adobe.com refused to connect.1 voteHello Kimberly,
We are truly sorry you keep on facing this issue, as we are still working on figure it out, can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and the file in which you faced the issue?
2) Does it happen for all files or with any specific document?
Thanks,
Sign in Acrobat Web Team
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Adobe Sign not working
Why is Adobe Acrobat Sign not working? For two days now I have been trying to send a document for signing, and I get a red box flash up saying "sorry, something went wrong".
2 votesHi Ian,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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acrobat Sign wont work
Why wont acrobat sign work on this document?
2 votesHello Levi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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Web form I issue contract links
I issue contract links via a web form, and this problem has appeared. I need an explanation of the problem, noting that a link from the Excel program has been shared.
1 voteHello,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Text box center alignment bug
When I create a PDF template for signatures, text fields that are center aligned become right aligned. This is visible when I click "Use Template" and I am preparing a form for e-signatures. It is very frustrating. E-signing pdfs is great otherwise.
1 voteHello Auron,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
auth.services.adobe.com refused to connect.
3 votesHi Kimberly,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better.
Could you please provide more details about the issue you're facing?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Signature placement
When signing the form, the signatures do not appear on the designated space, but rather just at the bottom of the form. Please fix this. Documents need to be signed in the correct location they say to sign.
1 voteHi Brandon,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, can you please explain the steps you took before encountering the issue of the signature fields placement? That'd help a lot!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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편집 과정에서 시스템 멈춤
안녕하세요. pdf파일을 재편집할 때 컴퓨터 장비가 멈춘다거나 로딩 시간이 느립니다.
재부팅을 하고 다시 로그인을 해도 여전히 멈춰있습니다.
웹사이트>내파일> 편집 으로 진행한는데요. 앱을 다운받으면 해결 되나요?광고 집행 스케줄이 있는데 시간을 맞추지 못해 비상입니다. 도움 주실 수 있을까요?
1 vote -
Broke adobe sign
The adobe sign app does not work. The adobe sign web browser does not work.
Please fix this1 voteHello Aussie,
We are sorry you are experiencing trouble with the software. We see you have previously sent a comment regarding something similar. Do not worry since we will work on this matter asap. We are triaging your issue and are gathering more information to understand the problem better.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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use template crashing
The "Use Template" Feature is not working and keeps crashing. Please fix immediately!
1 voteHi Brett,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Please be patient with us while we resolve this problem.
Thanks,
Sign in Acrobat Web Team
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the cloud experience for acrobat pro is horrible
Stop it with making everything a cloud-based experience. It's lame and fails the user experience. It is not well-featured, and is not easy to use, and flat out doesn't work for saving files locally, for editing/fill&sign flow and ease of use, nor exporting PDFs. Get rid of the cloud **** and bring back a real app on a real hard drive. Your old app for acrobat pro was just fine. Then you had to make it "all online" and break it. I cannot even download PDF files anymore, the button doesn't work for "download".
2 votesHi Jordan,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to send us the document you are having issues with? And if possible, please tell us the steps you take to download a file.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Editing PDFs on device is needed, not just viewing, for Chrome OS
On Chrome OS, we need to just be able to edit the individual file. Some of us like to use our Files app to open our things in Google Drive, meaning the only way we can edit files via Acrobat is to replace the file, and that is not ideal. Just give us the ability to edit them on-device. It's possible, you just need to enable the proper protocols. Then, we'd be able to open our files without directly signing into Google Drive. On Mobile, this isn't a problem, since on my phone I can edit Drive files if I…
1 vote -
Missing Individual Files Download
When sending agreements, there is an option to download individual files that actually used to work prior to this update. Unfortunately, now all documents uploaded to be electronically signed are bound together and cannot be downloaded as individual files. Please change this back!
2 votesHi Taylor,
We are sorry you are having issues with the app. Although this feature is not available in the most recent version of the application, it will be available in an upcoming update. Thank your for your patience and for reaching out to us with your feedback, we truly appreciate it.
Thanks,
Sign in Acrobat Web
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Edit text
I am unable to edit certain text on some files. Why is this? It is usually after I create a form and fill in blank areas. I can edit the form areas but not the parts filled in. It is very frustrating.
2 votes -
Undeliverable Error Message
Everytime I send out an e signature request I get an email saying document was undeliverable, then a few minutes later I get an email confirming document has gone out for delivery. Please find attached screenshot of undeliverable msg.
2 votesHi Sandra,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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