635 results found
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Terrible Support Experience
Adobe can improve my experience by training your staff better. I was transferred to 6 different people and my issue still wasn't resolved. Agents 1-3 offered no help. The 4th person told me that he found my school's subscripton and would transfer me to someone to help me. The 5th person joined the chat just to say he was transferring me to someone else. The 6th person said my account and my school's account was free and there was nothing he could do. I know this is not the case because our technology coordinator wouldn't be able to assign us…
1 vote -
Adobe Sign's auto entitlement email sux
Adobe Sign sender email address is not my current address and it's a total pain in the asss trying to change it, wtf, i've searched help and tutorials and chatted and scheduled a call and now I'vbe been on hold with account management for a half hour
hellosign is so much better, this is obv totally frustrating
apparently it's an enterprise entitlement issue, when I started using Adobe Sign with my Acrobat Pro DC, Adobe Sign pulled some ancient email of mine and set it in stone as the sender of every doc I send out to get signed. Who…
1 vote -
Poor process
This is my free trial and the process is very very poor! I'm not sure if this is how its work or just because it a free trial!!
1 vote -
Add signer while editing document
It would really save me a lot of time to be able to add/remove signers while editing the signable document. Some documents have a thousand fields you have to add, and when you learn you've missed a signer, or added the wrong signer, you have to cancel and start all over again.
1 vote -
Let the app stay on up to 10 minutes
I have been using the request signature app for some time now. However, the program tend terminate your session after a few minutes- usually 2 to 3 minutes. This is a small window to be working with files especially when I can get interrupted by phone calls or other office activities. This is annoying and unproductive! Let the program stay on for up to 10 minutes before it shuts down due to inactivity
1 vote -
not loading, shoddy typography
Firstly, the typography is the loading Adobe Sign is not aligned. Shoddy! Then it is in some infinite loop. No exception, time out, error handling. Has the doc expired? Any useful messages please!
1 vote -
My templates keep disappearing from document cloud
My templates keep disappearing from document cloud. Happens about ever 60 days or so.
1 vote -
Reusable templates disappear
I've made reusable templates twice but neither appear on the templates page that i get to from the left side bar.
1 vote -
No help
NEVER loads!!! so frustrating!!!
1 vote -
Good God!
Please get Adobe to work CONSISTENTLY. It keeps freezing up on me and I can't get a day's work done in less than three days!
1 vote -
ljk
sign a document
1 voteHi Carin,
Thank you for your feedback. Could you please tell us more about the issue?
—Robert -
Adobe sign never works!
I can never get adobe sign to work... I am considering cancelling this auto renew b/c it works about 10% of the time for me.
What is going on - is there an issue with my account that is preventing it from loading on the site? Since it is all over the web, and I have tried across multiple browsers (chrome, edge, firefox), I assume that the issue is on your side and potentially related to my account.
1 voteHi David,
Thank you for your feedback. Are you still facing the issue?
—Robert -
Frustrated
Your software is absolutely NOT user friendly. It is so confusing to navigate, and there are no instructions. I have wasted so much time trying to navigate this, I am beyond frustrated.
1 voteHi Gary,
Thank you for your feedback. Can you please share a little bit more information about the issue you’re running in to?
—Robert -
Military Signatures
When sending a document for signature to a .mil email address, the reciever is able to open the E-mail but unable to access the link. Is there a more military friendly way to ask for signatures?
1 vote -
I can't get it to load
Can't get it to load where I can sign
1 vote -
Document signed notifications
It doesn't do me any good to get a notification that says my document was signed unless the notification as some identifying information that tells me which document was signed. Is there a way to turn off these notifications? They aren't useful to me.
1 voteHello,
Thank you for your feedback. Yes, there is a way to turn off notifications. If you are still facing this problem please let us know and we will help you to turn it off.
Also, usually, the email you get shows the agreement name which was signed.—Robert
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Not working. Refund demanded.
Megasign is not working. I want a refund on everything since that was the reason I even paid for adobe sign and adobe acrobat reader
1 vote -
Horrible product horrible experience
HORRIBLE EXPERIENCE, Could not be worse, literally. half an hour to sign in, now it looks like it sent to 1/3 emails, and I have no idea how to actually sign it. I'm so angry and disappointed!
1 vote -
edit text in pdf
You can show how to edit text in a pdf document, showing changes in red. I can't find this option and am about to cancel my subscription - it shouldn't be this difficult!
1 voteSorry you are having trouble editing. If you have a Document Cloud subscription, you’ll need to first download and install Acrobat. You can do that from this link: https://documentcloud.adobe.com/link/appcenter/
Additional help can be found at https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html
Please let us know if you are still have trouble.
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Not helpful to download entire issue
I wanted to send the recipe for Butternut squash on page 18 of the Sunday USA today - instead I got the entire 22 pages and it is a pain to get to the recipe as 1) you had to know the page and 2) if you did know the page, you couldn't fill it in in the down arrow box. It made you page and page and page. This is NOT useful for sharing.
1 voteThank you for the feedback. It sounds like you’re looking for a way to quickly find a page in a long document. We do have a thumbnail option on the far left side of window as you’re looking at the document. When you click that icon, you’ll see a list of thumbnails that you can scroll through. When you select one, your view will jump to show that page.
Let us know if that meets the need you were describing.
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