Terrible Support Experience
Adobe can improve my experience by training your staff better. I was transferred to 6 different people and my issue still wasn't resolved. Agents 1-3 offered no help. The 4th person told me that he found my school's subscripton and would transfer me to someone to help me. The 5th person joined the chat just to say he was transferring me to someone else. The 6th person said my account and my school's account was free and there was nothing he could do. I know this is not the case because our technology coordinator wouldn't be able to assign us accounts if it was free. Even after I copied and pasted the message from the 4th agent, the 6th agent told me there was nothing he could do. I asked to speak to somone above him and he stated that there was nothing they could do, it was out of their scope, and I needed to contact the reseller.
Chavin Lewis
shared this idea
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AdminWanda
(Admin, Adobe)
commented
Hi Chavin,
Sorry that you're having issue with our service. I see you do have a subscription linked to this email but it doesn't include Adobe Sign so your access to Send for Signature is limited. Your subscription is this one (or something like this) https://acrobat.adobe.com/us/en/acrobat/export-pdf-online-pricing.html
If your school has different subscriptions, please check with them if they have one that includes Adobe Sign that they can assign to you.
Thanks,
Adobe Sign Team(Edited by admin)