374 results found

1. text search for Acrobat on IPad stopped working

   19.04.00 (20190411.111013). typing a search term in the Q field stopped working. I get no results on any pdf. Worked previously.

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2. I was trying the free trial, and could not get ahold of anyone so ,”Please Cancel and stop trying to take out of my account”. Also pay back.

   Quit taking out of my account after free trial !!!

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3. Transparency issue

   There seems to be a bug with transparency in some files. Is this a known issue? Would appreciate a fix. In Acrobat for Windows this PDF is showed correctly.

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4. Highlighting inserts little empty yellow notes

   When I highlight text, and then later open it in Preview on my Mac or within Files on the iPhone, little empty yellow post-it notes alongside each highlight, on the right page margin appear. If I should click or press on them, they disappear, otherwise they remain hanging there. What could this be due to? Please see attachment to get an idea of what it looks like.

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5. Move

   The file move function does not appear on the options list . It seems to appear and disappear frequently. Why is that. Where can I find it or how can I move my files into folders

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6. Hacked

   I signed up to Adobe and instantly my Facebook Account was hacked. Coincidence or not?

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7. I contacted y’all about my subscriptions and y’all still charged me $30!!!!!! I need my refund ASAP I didn’t even know y’all charged me

   I contacted y’all about my subscriptions and y’all still charged me $30!!!!!! I need my refund ASAP I didn’t even know y’all charged me! I’m a broke college student I need my money please thank you!!!!

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8. Je douterais me désabonner.

   Je souhaiterai me désabonner de vos service

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9. Send Flatten Copy to Email

   Last update appears to have removed the ability to flatten a copy of the document. Is there an option for this somewhere within the application?

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10. Reader Extended Docs - Unable to draw

    Prior to latest update we were able to use the drawing tools on documents that were saved as "Reader Extended PDF's." After this update we do not have the blue comment icon on the documents when viewed on iPhones. If the document is not saved as reader extended, the icon is there and functioning.

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11. Canot see PDF in my phone shared by the cloud

    Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
    In the first message you see the same thing I have send in the picture.

    In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

    I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose in certain apps, I got the free and normal Acrobat app.

    Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
    In the first message you see the same thing I have send in the picture.

    In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

    I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose… more

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12. Turn off auto renew

    Where is the settings to turn auto renew off?

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13. It can't install on iOS previous versions

    It's cannot installed on previous iOS versions unfortunately.
    So sad.

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

    © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

    If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

    Hope you can make it work with one of the options above.

    Hi,

    The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose… more

14. Lost features after iOS 12.3.2 upgrade

    After upgrading my iPhone and iPad I lost almost all functions in Adobe Acrobat. I use the free program. I save save to Adobe but I can no longer:
    Save to the Document file
    Move items to folders
    Make some comments in files.

    Once you save to Document cloud it seems to work, then 10 seconds later tells you it’s unable to save but made a “recovered file” for me.
    It is fully functional on my laptop, but changes I make on there, will NOT show up on my iPad or iPhone.
    Help!

    Judy Cash

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