1848 results found

1. Corrupted or Damaged

   I selected and viewed my tax return from H&R Block, I tried to create a PDF and received the message Corrupted or Damaged. I then tried to send it to Acrobat and then open it in Acrobat but received the same message Corrupted or Damaged.
   Apple iOS 12.1.1
   See file
   Did not see file

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   19 votes

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   3 comments  ·  Creating or Exporting PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi,

   Thank you for reaching out.

   Would you please provide more information about the problem so that we can troubleshoot it?

   You said: “I tried to create a PDF and received the message Corrupted or Damaged.”

   It sounds like the PDF document was already damaged before you sent it to your iPad/iPhone and open it in Acrobat Reader for iOS.

   How did you create the PDF document? Did you export it from the H&R app on desktop or iPhone/iPad?

   Where did you see the first error message about “Corrupted or Damaged”?

   Would you please send the same PDF document to a Windows or Mac computer to open it in the desktop version of Acrobat Reader?

   Please let us know what you find.

   Thank you.

2. Not able to edit pdf in ipad

   I am not able to edit pdf anymore. This version is useless. I just need to underline a document and add comments and it is not posible anymore.

   2 votes

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   0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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3. Locked out after trying to reset password

   Trying to reset password and have been locked out. How long is this locked out period?

   1 vote

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   0 comments  ·  General Troubleshooting/Other  ·  Edit…  ·  Delete…  ·  Admin →
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4. Highlighting is cumbersome for iPad user

   Its really difficult to move your fingers To change colour of a highlight.
   The toll bar should be made more accessible maybe something like its in for iPhone app its in the bottom.

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   0 comments  ·  File List and User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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5. Edit tools not working!

   The edit tools aren’t working. When I tap area to edit, delete only comes up! If I tap delete, it deletes my entire document. I’m so frustrated !! I’m using an iPhone 6s.

   2 votes

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   0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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6. Login fails

   Login to Acrobat reader with my enterprise id doesn’t work, although it works with adobe scan and creative cloud.

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   2 votes

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   0 comments  ·  Bugs  ·  Delete…  ·  Admin →
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7. Phantom Files (local files only)

   I have two pdf files on my iPad in adobe reader that have no content and cannot be opened, deleted, or renamed. They only have file names.
   I would like to delete them but there does not seem to be any way to do that. I have tried to access them both in the Adobe app and using the Apple file app. Any suggestions?

   11 votes

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   9 comments  ·  Bugs  ·  Delete…  ·  Admin →
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8. How do I transfer a file from iCloud to ipad

   I don’t see an option to transfer files from cloud to iPad itself. Also I can’t do any moving with folders, I have to go inside and choose each file individually. I have many folders created this is going to be very time consuming.

   4 votes

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   0 comments  ·  General Troubleshooting/Other  ·  Delete…  ·  Admin →
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9. OCR existing scanned PDFs in Adobe Reader

   Cannot OCR Document.

   8 votes

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   Gathering Feedback  ·  4 comments  ·  Viewing PDFs  ·  Delete…  ·  Admin →
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10. Can’t re-download the app

    I have deleted this app by mistake.
    And all files in the ipad had gone.
    I was very embarrassed and I want to solve this problem
    However, i can’t re-download this app because it stucks and my files are still gone. Can you solve this problem? Plz..

    2 votes

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    0 comments  ·  Bugs  ·  Delete…  ·  Admin →
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11. Document Properties: Cannot view page size/dimension

    Adobe Acrobat Reader is great, but unlike the Mac or Windows app, I'm unable to get the app to display the document dimensions.

    For example, when I try to view an A3 document, it's shrunk to what looks like letter size document on the screen. There is no control to zoom in or out, or to see the document at the actual size.

    Also, when I try to print the file, there's no way to select the document size if I have tabloid paper in the tray.

    18 votes

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    Gathering Feedback  ·  1 comment  ·  Viewing PDFs  ·  Delete…  ·  Admin →
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12. Different file updating procedure on different iPads

    I use the Acrobat app both on my four iPads and an iPhone7 to frequently update and revise my existing pdf files with newer versions of themselves. On my older iPad 2 and iPad Mini, as well as my iPad fourth-generation, this is a very easy process. I email the PDF to myself and then choose to open it in Adobe. Then, I move it to the folder its earlier version appeared in and it automatically replaces the prior version. That easy process doesn’t exist on the Adobe App designed for my iPad mini 4.

    On my iPad mini 4, unfortunately, to prevent having duplicates, I have to first delete the original version of the PDF. To do that, I have to move from Adobe’s top folder down through my extensive Adobe folder system I created to find the prior version, then delete it, then go back out to the top menu to find the new version of that pdf I updated and then move it all the way back to the folder where the prior version was found. Please change it back to the way it was on my other iPads and my iPhone 7 with respect to this one aspect. This is maddening.

    A second and unrelated problem is with the organization of the Adobe folders and subfolders on my iPad 4th Generation. That one has its own unique Adobe app problem. Specifically, the organization of the sub folders on that model is not alpha numeric but, instead, appears almost completely random. This makes it much harder to find a desired sub folder. Can you please fix the app for that particular iPad model?

    I use the Acrobat app both on my four iPads and an iPhone7 to frequently update and revise my existing pdf files with newer versions of themselves. On my older iPad 2 and iPad Mini, as well as my iPad fourth-generation, this is a very easy process. I email the PDF to myself and then choose to open it in Adobe. Then, I move it to the folder its earlier version appeared in and it automatically replaces the prior version. That easy process doesn’t exist on the Adobe App designed for my iPad mini 4.

    On my iPad mini 4,… more

    14 votes

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    0 comments  ·  General Troubleshooting/Other  ·  Delete…  ·  Admin →
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13. Unable to sync two Ipads with the Cloud. Both have IOS 13 software. Adobe is up to date also.

    I have two Ipad's, both with IOS 13 software and up to date. I have added files to Adobe Cloud from both Ipad's but thry do not sync to each other, so I end up having to add them twice in order to have access to a file on each device. Adobe is also up to date on updates.

    This is frustrating as sometimes I work on one then have to charge it, so I use the other and the file is not there in the Cloud and I then have to wait to use the other device or use email to get the needed file to the IPad I am presently using.

    How do I sync them as there seems to be no way to do this. I have checked for a menu or key to click on but nothing seems to exist.

    Oddly enough, they do appear on my computer which I am truly grateful about

    Can you tell me what to do or what I am not finding/seeing?

    Thanks

    I have two Ipad's, both with IOS 13 software and up to date. I have added files to Adobe Cloud from both Ipad's but thry do not sync to each other, so I end up having to add them twice in order to have access to a file on each device. Adobe is also up to date on updates.

    This is frustrating as sometimes I work on one then have to charge it, so I use the other and the file is not there in the Cloud and I then have to wait to use the other device or use… more

    3 votes

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    0 comments  ·  General Troubleshooting/Other  ·  Delete…  ·  Admin →
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14. Can’t merge the files for no reason

    I just paid 6,99$/m for merging multi PDF files, but a red bar keeps showing up and says “can not convert your file” without giving a reason. I googled some limits about 12 files once and no more than 100mb. But still can not merge my files. It took me already one hour to do this, I guess I just waste my money! It’s really bad experience!

    2 votes

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    0 comments  ·  Bugs  ·  Delete…  ·  Admin →
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15. Full screen and interaction

    full screen doesn't use full screen in landscape mode, and interaction is missing when we open the file right in the icloud app

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    2 votes

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    0 comments  ·  Collaborate  ·  Delete…  ·  Admin →
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16. I really like this program it was very good. nothing was bad about i.

    Hi guys this is a very good i like everything. I can edit AND OPEN OTHER DOCUMENTS TO HELP ME WITH WHAT I NEEDED TO DO.

    1 vote

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    0 comments  ·  Comment  ·  Edit…  ·  Delete…  ·  Admin →
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17. Problems with annotations

    Whenever I attempt to save file in another app or location it saves the file but without all my additional typing I added. This seems to only happen at times. When documents do This, even printing the docs the added annotations do not show. When you go to print all the added info disappears. I have had documents that I have had info and I was able to retain info in document. The file I am currently trying to print and or send to my one drive is extremely important so I’m a little frustrated that it does not work. I am providing screen shots so you can see when printing or sending doc to another app or location.that certain information disappears. Again I’m acrobat you can still see all this info but when you go to print or move it, the info goes away.

    Whenever I attempt to save file in another app or location it saves the file but without all my additional typing I added. This seems to only happen at times. When documents do This, even printing the docs the added annotations do not show. When you go to print all the added info disappears. I have had documents that I have had info and I was able to retain info in document. The file I am currently trying to print and or send to my one drive is extremely important so I’m a little frustrated that it does not work.… more

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    3 votes

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    Need Info  ·  1 comment  ·  Bugs  ·  Delete…  ·  Admin →
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18. Disable auto save in Adobe app

    When I view a pdf with the Adobe Acrobat app, I rather not want to automatically save the files. In stead, I would suggest to use a save button in case you want to store it on your phone.

    2 votes

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    1 comment  ·  Creating or Exporting PDFs  ·  Delete…  ·  Admin →
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19. Can I use pencil on iPad air

    I have creative cloud. I want to annotate pdf on my iPad Air. But can’t see an option in acrobat reader for using pen. Is there a way to do this? Thanks

    1 vote

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    1 comment  ·  Comment  ·  Delete…  ·  Admin →
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20. Signing

    Have setting to never save signatures biggest complaint from people signing my documents

    1 vote

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    0 comments  ·  Fill & Sign  ·  Edit…  ·  Delete…  ·  Admin →
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