589 results found

1. BUG: Adobe Acrobat Reader on Windows Cannot View Signature from iPad/iPhone

   Hi, please investigate why Adobe Acrobat Reader on Windows cannot view signature signed (hand signature) from iPad/iPhone

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2. Availability of document cloud files offline

   When reading a book from the adobe document cloud, it's always a necessity to have an internet connection. But sometimes it could really help if there's an option to make the file available offline, synced to the latest changes. We can always save the file locally, but that would not help to sync the changes like notes/highlights made on the file to other devices.

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3. No notifications from shared PDF recipient

   I share PDFs to clients and they correctly receive the email and click the button link which displays the shared PDF.
   I'm sure that in the past I've received email notifications whenever they have viewed the file. (The status of the PDF then updates in Adobe Acrobat Pro DC desktop app to say 'VIEWED' or 'OPENED'.)
   Recently I've had no notifications and no updates and yet the client HAS received and viewed the PDF. Through much testing, I've worked out that the notifications/updates only trigger if the client is signed in to Adobe (with an Adobe ID) which I find limiting.
   I like the assurance that a PDF HAS been VIEWED (and therefore RECEIVED) as part of my workflow and suggest that the act of clicking the link button in the recipient's email SHOULD trigger a VIEWED notification regardless of whether the person is signed in to Adobe or not. Afterall, the email that I am entering to share the PDF is the same as the one receiving the email. Clicking the link implies that they are giving permission to view the PDF from me.
   WeTransfer triggers a download notification using the same kind of emailed link.

   I share PDFs to clients and they correctly receive the email and click the button link which displays the shared PDF.
   I'm sure that in the past I've received email notifications whenever they have viewed the file. (The status of the PDF then updates in Adobe Acrobat Pro DC desktop app to say 'VIEWED' or 'OPENED'.)
   Recently I've had no notifications and no updates and yet the client HAS received and viewed the PDF. Through much testing, I've worked out that the notifications/updates only trigger if the client is signed in to Adobe (with an Adobe ID) which I find… more

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4. Adobe Reader Print bug - long delays

   Adobe Reader suffering from delays when printing PDF files, switched reader to Edge or Foxit same files print without any issue. Repair install performed along w/ complete removal + reinstall of Reader but issues continued. End users reported problem did not appear until recently, possibly a bug with the latest build.

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5. end of file reached unexpectedly error on macOS Big Sur 11.4

   It seems that after updating to Big Sur, I cannot save files locally on my desktop from a remote server. When I open the file off the server and then go to save as to my desktop, I get an End of File was reached unexpectedly error. I am running Reader version 21.001.20155. This error does not happen on macOS Catalina 10.15.7 so I am not sure if this is something Adobe or Apple has to fix. I will be filing a separate ticket with Apple on this matter. Thank you

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6. Recently viewed files should not be removed from the list when not accesible

   Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
   I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
   Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
   The file should be kept on the list until user deletes it.

   Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
   I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
   Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
   The file should be kept on the list… more

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7. Adobe Reader DC Portuguese Version Not Responding.

   Windows 10 20H2 updated.
   Adobe Reader Product Version - 21.1.20115.433178
   Adobe Reader File Version - 21.1.20155.39962

   When opening the program immediately it stops work and returns a "Not Responding" message. It occurs after opening the program being impossible to click in any tab or enter in the configuration menu or help tab.

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8. Bugfix

   I'm using Adobe Acrobat Reader DC Version 2021.001.20150. I think you introduced a bug in the latest version, because I can no longer find a way to print double-sided. I'm using an HP Envy 4500 printer, which certainly does support double-sided printing, and I've used Acrobat Reader for years, but lately I can no longer print double-sided. When I press Properties in the print dialog box, that choice no longer appears.

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9. Very specific issue with Adobe Reader on a Mac

   I am a professor of Ancient Greek, and use many documents that use polytonic Greek fonts. For some reason, when I copy-paste from PDFs opened in Adobe Reader on a Mac (no problems on a PC!), one particular character doesn't get copies (ἀ). Many similar characters are just fine (e.g. ἁ, ᾶ, ά, ἂ etc). When I open the same files with other programs/browsers on the Mac, there are no issues. I know this is hyperspecific, but I wanted to bring it to your attention.

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10. Doesn't copy accented greek letter

    Reader highlights, but doesn't copy the accented Greek alpha with smooth breathing in text:

    ἀ
    GREEK SMALL LETTER ALPHA WITH PSILI
    Unicode: U+1F00, UTF-8: E1 BC 80

    pdftotext reads it just fine, as does MacOS PDF reading system.

    Example PDF: https://geoffreysteadman.files.wordpress.com/2014/09/platosymp-sept14.pdf

    letter on several pages including p. 22.

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11. Bug: Printer list in overview lists invalid/off by one entries when a printer in Windows was changed (like new name)
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12. Bug: Certain PDFs not readable

    We have multiple users with this intermittent issue. Some times the PDF font will show up properly, sometimes it is gibberish and unreadable. It is inconsistent and I cannot seem to resolve the issue.

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13. It does not convert ACSM files to PDF

    I just purchased the Adobe Acrobat PDF Pack...the UPGRADED one...fotr $ $18 per year. And it does not convert ACSM files to PDF. That is not good and not functional. Please fix it and please let me know when it is done. Thank you.

    Bidut Chowdhury

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14. Bug - touchscreen highlighting while viewing multiple pages

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it treats the gesture as if I am using the pan tool, and attempts to scroll left/right (and if I drag up/down on the handles the page scrolls without changing the selected text).

    Upon some experimentation I found that:

    • I have no problems using the touchscreen to select text when viewing a single page (in any view mode). I assume Reader is somehow detecting the "active" page, maybe the one most visible on the screen or something, and treating touchscreen gestures on the two pages differently.
    • When I use the trackpad/cursor to select text (in read mode or fixed-width scrolling), there is no problem and I am able to adjust the selection. It's only using the touchscreen.
    • If the word I initially select is on the "active" page I am able to drag the selection handle to select text over both pages, but not when the initial selected word is on the "inactive" page.

    A relatively uncommon scenario for most users I think, but it's juuust disruptive and irritating enough to prompt me to post about it here (and yes, I'm aware I've spent longer typing this bug report than the cumulative time the bug will take from me! Please fix so that the time can at least be a martyr for all touchscreen users time!) :)

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it… more

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15. Adobe Reader DC for Windows keeps files locked after they are closed

    Adobe Reader DC for Windows keeps files locked after they have been closed. It is necessary to completely close Adobe Reader DC for the files to be closed. Please fix this bug!

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16. BUG: Path starting with \\?\ will fail

    When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

    If I type the following in cmd.exe:
    AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

    If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

    I created a bat-file like this:
    set str=%1
    set str=%str:\?=%
    AcroRd32.exe %str%

    This will remove \?\ from the first argument and launch AcroRd32.exe with the trimmed argument.

    I changed the registry key HKEYCLASSESROOT\AcroExch.Document.DC\shell\Read\command\ to use this bat-file. And now it works!

    It looks like the problem is that Acrobat Reader does not understand if the path start with \?\ but Windows will add this to the start of long filenames.

    Information about \?: https://docs.microsoft.com/en-gb/windows/win32/fileio/naming-a-file?redirectedfrom=MSDN

    NOTE! I'm writing backslash, backslash, questionmark, backslash. But after posting it only shows \?\

    When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

    If I type the following in cmd.exe:
    AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

    If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

    I created a bat-file like this:
    set str=%1
    set str=%str:\?=%
    AcroRd32.exe %str%

    This will remove \?\ from the first argument and… more

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17. Adobe Acrobat PDF Doesn't Convert Custom Page Sizes From Microsoft Word

    I have a Microsoft Word file that has custom page size specified in the layout (specifically width 6.14" height 9.14"). There are also custom margins. When I convert to pdf via File > Print > Microsoft Print to PDF a pdf file is created but the page size is not correct. A pdf file is created that is 8.5"x11" not 6.14"x9.21". After trying to debug and spending 6+ hours with Microsoft tech support, there seems to be a problem on the Adobe side when the Word file is passed to Adobe to be converted into a pdf. I have noticed that it will convert standard page sizes like letter, legal, etc. But it doesn't work for any custom page sizes (I have tried several different sizes as well as Word page document length and the result is the same each time, Adobe always creates a pdf file that is 8.x5"x11").

    I have a Microsoft Word file that has custom page size specified in the layout (specifically width 6.14" height 9.14"). There are also custom margins. When I convert to pdf via File > Print > Microsoft Print to PDF a pdf file is created but the page size is not correct. A pdf file is created that is 8.5"x11" not 6.14"x9.21". After trying to debug and spending 6+ hours with Microsoft tech support, there seems to be a problem on the Adobe side when the Word file is passed to Adobe to be converted into a pdf. I have noticed… more

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18. Printing button in browser still doesn't work with 21.001.20138 PLEASE FIX ASAP

    Printing button in browser still doesn't work with 21.001.20138 PLEASE FIX ASAP. Win10 Pro 20H2

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19. Fix issue: Cant repair PDF thumbnail issue on Adobe Acrobat DC Reader Windows 10

    I have had issues for several months with the thumbnails on PDF icons only. They are sometimes transparent, solid black, or have the PDF icon only. I have uninstalled and reinstalled many times. I have "enable PDF thumbnails in Windows Explorer" selected. Adobe Acrobat DC Reader is my default program with version 2021.001.20135. I have tried many things over a while, as this really was bugging me. Tonight I installed "Fixes for 64-bit Adobe Reader preview handler and thumbnails" from:
    https://www.pretentiousname.com/adobe_pdf_x64_fix/index.html#thank

    I figured I had nothing to lose and surprisingly it fixed the issue, especially as it hasn't been updated since 2011.

    Please build into Adobe Acrobat DC Reader a means to reset Adobe's PDF preview handler and thumbnails on 64-bit versions of Windows. Uninstalling and reinstalling doesn't fix it. Believe me...I have tried.

    I have had issues for several months with the thumbnails on PDF icons only. They are sometimes transparent, solid black, or have the PDF icon only. I have uninstalled and reinstalled many times. I have "enable PDF thumbnails in Windows Explorer" selected. Adobe Acrobat DC Reader is my default program with version 2021.001.20135. I have tried many things over a while, as this really was bugging me. Tonight I installed "Fixes for 64-bit Adobe Reader preview handler and thumbnails" from:
    https://www.pretentiousname.com/adobe_pdf_x64_fix/index.html#thank

    I figured I had nothing to lose and surprisingly it fixed the issue, especially as it hasn't been updated… more

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20. Adobe unable to convert word to pdf

    Since Microsoft ran an update this week the create pdf function in Word is now crashing. Are you aware and working on the fix?

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