1487 results found

1. end of file reached unexpectedly error on macOS Big Sur 11.4

   It seems that after updating to Big Sur, I cannot save files locally on my desktop from a remote server. When I open the file off the server and then go to save as to my desktop, I get an End of File was reached unexpectedly error. I am running Reader version 21.001.20155. This error does not happen on macOS Catalina 10.15.7 so I am not sure if this is something Adobe or Apple has to fix. I will be filing a separate ticket with Apple on this matter. Thank you

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2. Very slow after window is resized or moving between monitors

   Adobe Reader is very slow after I resize the window on my Windows 10 laptop. This includes maximizing and restoring down a window. If I only open one document, it usually takes 1-3 seconds to respond, depending on how complicated the document is. This is already significantly slower than Firefox and Chrome. Furthermore, if I open two documents, resizing takes 3-6 seconds, and longer when more document tabs are opened. This is a big performance issue. Looks like Adobe Reader is rendering all the documents synchronously after the window is resized, which is completely unnecessary; it should only render the current tab synchronously and render the other tabs in the background.

   The two problems add up and cause significant performance issue when I try to move the window between monitors. The window often get stuck for at least 10 seconds, because it will do the inefficient rendering several times; one time for resizing the window on one monitor, one time for changing the scaling because two monitors have different DPIs, and one final resizing for maximizing the window on the new monitor. This results in an unacceptable "not responding" freeze.

   I do hope Adobe could improve the performance of PDF rendering. The current version is really wasting me so much time waiting for the frozen window.

   Adobe Reader is very slow after I resize the window on my Windows 10 laptop. This includes maximizing and restoring down a window. If I only open one document, it usually takes 1-3 seconds to respond, depending on how complicated the document is. This is already significantly slower than Firefox and Chrome. Furthermore, if I open two documents, resizing takes 3-6 seconds, and longer when more document tabs are opened. This is a big performance issue. Looks like Adobe Reader is rendering all the documents synchronously after the window is resized, which is completely unnecessary; it should only render the… more

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3. mcafee

   McAfee as a default is an absolute disgrace. I wish there was some simple PDF software provided by a company less willing to bend over for a dollar.

   Don't provide McAfee to finally appear as a legitimate, customer-first company. Embarrassing.

   6 votes

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4. BUG: EUTL corrupted by default

   If addressbook.acrodata is generated by updating Adobe Approved Trust List (AATL), EUTL will be corrupted. The default behavior of Adobe Reader when opening a signed document for the first time is to prompt for update of AATL. This causes EUTL to stop working and can only be solved by deleting addressbook.acrodata and update EUTL and AATL in the correct order.

   Steps to reproduce the issue:
   1. Install Adobe Acrobat Reader DC
   2. Open a document signed with an EUTL certificate.
   3. Accept the prompt for Trust Certificates Update.

   Environment:
   Freshly installed clean VM with Windows 10 20H2(19042.985)
   Adobe Acrobat Reader DC 2021.001.20155

   Expected result:
   Signature certificate is checked against both AATL and EUTL. Certificate marked as valid.

   Observed result:
   Signature certificate is checked against AATL only. This marks the certificate as invalid.
   This does not change after manually updating EUTL.

   The current workaround I have found is the following:

   1. Close Adobe Reader
   2. Delete addressbook.acrodata from C:\Users<username>\AppData\Roaming\Adobe\Acrobat\DC\Security
   3. Launch Adobe Reader and go to Edit > Preferences > Trust Manager
   4. Update the EUTL list and wait for the confirmation message. If you do AATL first addressbook.acrodata becomes corrupted and needs to be deleted again.
   5. Update the AATL list.
   6. Open or refresh the signed document. Both the certificate and the signature is now marked as valid and the signature panel shows that the certificate is validated against both AATL and EUTL.

   This can be repeated several times and the result is always the same.
   Updating AATL first = EUTL stops working.
   Updating EUTL first = EUTL works.

   I have also posted the workaround in the Adobe Support Community:
   https://community.adobe.com/t5/acrobat-reader/reader-will-not-validate-eu-qualified-signature-after-update/m-p/10813696

   If addressbook.acrodata is generated by updating Adobe Approved Trust List (AATL), EUTL will be corrupted. The default behavior of Adobe Reader when opening a signed document for the first time is to prompt for update of AATL. This causes EUTL to stop working and can only be solved by deleting addressbook.acrodata and update EUTL and AATL in the correct order.

   Steps to reproduce the issue:
   1. Install Adobe Acrobat Reader DC
   2. Open a document signed with an EUTL certificate.
   3. Accept the prompt for Trust Certificates Update.

   Environment:
   Freshly installed clean VM with Windows 10 20H2(19042.985)
   Adobe Acrobat Reader… more

   5 votes

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5. Recently viewed files should not be removed from the list when not accesible

   Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
   I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
   Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
   The file should be kept on the list until user deletes it.

   Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
   I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
   Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
   The file should be kept on the list… more

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6. Adobe Reader DC Portuguese Version Not Responding.

   Windows 10 20H2 updated.
   Adobe Reader Product Version - 21.1.20115.433178
   Adobe Reader File Version - 21.1.20155.39962

   When opening the program immediately it stops work and returns a "Not Responding" message. It occurs after opening the program being impossible to click in any tab or enter in the configuration menu or help tab.

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7. Eraser Deletes All Dots Bug

   If you comment dots (no movement, just a click) with the drawing tool, erasing anything with the eraser tool will delete all dots regardless of the eraser's distance from the dot.

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8. Remove 'Content Preparation Progress' dialog

   Please remove the 'Content Preparation Progress' dialog. It is very annoying and provides no value what so ever.

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9. "Save" behaving like "Save as" - very frustrating!! Too many clicks to save each pdf

   The "Save" function for saving a pdf is extremely annoying, it behaves like "Save as". And from googling I see this is "as designed"??? Why would you design the "Save" function to behave like "Save as". It's like 4-5 clicks to save one pdf! I see others complaining about this also. Why would such a big company design it this way one wonders..when every other program uses "Save" as they're supposed to.

   6 votes

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10. File Name Does Not Appear on Adobe Reader Tabs

    When I open different PDF files, the file names does not appear in the Adobe Reader tabs (as tooltip)! A simple example: if I have two copies of a tax form, one for me and one for my wife (with different file names), when I opened them in Adobe, the name appears the same and it shows the type of form only (form name only and not the file name) for both of them. When working with some files (e.g. I am opening some different standards to read at the same time), it is hard to find the one you are looking for without having the name. I believe this was working fine before and was showing the file name, but it does not show the file name in newer versions anymore.
    I am using Adobe Reader DC , version: 2021.001.202155.

    Thank you for looking into this issue!

    When I open different PDF files, the file names does not appear in the Adobe Reader tabs (as tooltip)! A simple example: if I have two copies of a tax form, one for me and one for my wife (with different file names), when I opened them in Adobe, the name appears the same and it shows the type of form only (form name only and not the file name) for both of them. When working with some files (e.g. I am opening some different standards to read at the same time), it is hard to find the one you… more

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11. Error message

    After using "Fill & Sign" I get this error message. (See the attached picture.) This error is caused by only one PDF document which is not possible to upload there due to copyright restrictions. (It is a drawing for production.)

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12. IE Addon AcroPDF64.dll is missing with Adobe Acrobat Reader 2020 Classic

    There is no 64-Bit IE Addon available with 2020 Classic Reader. Could you help with updating the package with the 64-Bit IE Addon to have seamless access when accessing IE with Reader 2020 Classic ?
    version Installed - 2020.001.30020

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13. Bugfix

    I'm using Adobe Acrobat Reader DC Version 2021.001.20150. I think you introduced a bug in the latest version, because I can no longer find a way to print double-sided. I'm using an HP Envy 4500 printer, which certainly does support double-sided printing, and I've used Acrobat Reader for years, but lately I can no longer print double-sided. When I press Properties in the print dialog box, that choice no longer appears.

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14. traductor for adobe reader

    please, add a traductor for sentences and documents

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15. Arrow Key Scrolling Incrementation Consistency

    So I have noticed that the arrow key scrolling when using the hand tool has somewhat inconsistent increment sizes. If I press the up or down arrow key once the distance scrolled is about half a line. If I hold down an arrow key to begin the fast scrolling, then let go and continue pressing the arrow keys rapidly, the increment is more like a line and a half.

    I find this inconsistency extremely annoying, especially since the fast scrolling is redundant because of the page jumping that is achievable with the left and right arrow keys, and that the increment for occasional up and down arrow key presses is so uselessly small. This disrupts the reading experience for me.

    I've thought about trying to get around this inconsistency by using other pdf viewers, except that I primarily find myself reading password protected textbooks that are only accessible in Reader. There is Shift-Up/Down arrow key that will jump to the next line not visible, but I find this makes it easy to lose your place in the text. The point is, I want consistent arrow key scrolling incrementation.

    If any changes were to be made to this, I would suggest getting rid of the inconsistent scrolling increments and instead making it adjustable in the settings.

    Thank you for considering this change.

    So I have noticed that the arrow key scrolling when using the hand tool has somewhat inconsistent increment sizes. If I press the up or down arrow key once the distance scrolled is about half a line. If I hold down an arrow key to begin the fast scrolling, then let go and continue pressing the arrow keys rapidly, the increment is more like a line and a half.

    I find this inconsistency extremely annoying, especially since the fast scrolling is redundant because of the page jumping that is achievable with the left and right arrow keys, and that the… more

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16. Upto spelled incorrectly on Toner saved message

    In Adobe Reader DC version 2021.001.20145 on Windows 10 a message box pops up about percentage of Toner saved. "Upto 15% of Toner has been saved while printing this PDF". The word "Upto" is missing a space.

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17. AZ comments sort

    Add alphabetic sorting to comments

    2 votes

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18. 인쇄시 회색 명암(흑백)으로 인쇄(Y) 이 항목 없애주세요

    다중 이용 인쇄 업체를 운영하는 사람입니다.
    여러 사용자가 이용 하다보니 흑백,칼라 출력시 비용 다툼의 여지가
    많습니다.

    아니면 프로그램 종료시 초기 설정으로 돌아갈 수 있도록
    변경해주세요

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    1 vote

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19. Mouse/cursor changes in reader window to a specific Reader mouse/cursor

    ... and I am not referring to the distinction between hand and select tool. I am referring to another problem:

    I have set my own cursor scheme for Windows (Lefty Scheme) in Windows system settings. Every application accepts that but Adobe Reader. Whenever using the reader the mouse changes from a white arrow pointing to the upper right corner (lefty scheme) to a black arrow pointing to the upper left corner.

    How can I change this? I want the Reader to use the Windows System setting.

    I am using Windows 10 Pro 64 Bit, Version 1709, OS Buils 16299.431 and Adobe Reader 2018.011.20038

    Many thanks for your help. Much appreciated

    ... and I am not referring to the distinction between hand and select tool. I am referring to another problem:

    I have set my own cursor scheme for Windows (Lefty Scheme) in Windows system settings. Every application accepts that but Adobe Reader. Whenever using the reader the mouse changes from a white arrow pointing to the upper right corner (lefty scheme) to a black arrow pointing to the upper left corner.

    How can I change this? I want the Reader to use the Windows System setting.

    I am using Windows 10 Pro 64 Bit, Version 1709, OS Buils 16299.431 and… more

    6 votes

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20. Would like to remove the editing toolbar from opening with every document

    Recently it appears that a "feature" was added to Reader DC such that whenever you open a PDF, the editing toolbar with a button to click for a free 7 day trial of Acrobat, which looks ugly and unprofessional. The client would have to click an arrow to the right to move it out of the way, or go into View-Read Mode to see the uncluttered document. Or use full screen which is unwieldy.

    2 votes

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