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Acrobat for Windows and Mac: Adobe Sign

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Adobe Acrobat DC wont open, keeps asking for login

And it goes, and goes, and goes, and goes, and goes, and goes, there is no way to make this software to run.

OSX Mojave, 10.14.5

ScreenFlow.mp4 2307 KB

1 vote

David Escalante shared this idea · May 20, 2019 · Report… · Admin →

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Anonymous commented · October 23, 2019 7:44 AM · Report

Ravi why do you automatically assume this is on a mac...this problem persists everywhere

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AdminRavi (Admin, Adobe) commented · May 21, 2019 1:21 AM · Report

Hi David,

Is it happening for Acrobat only and other Adobe products are working fine ?
Please check if you have read and write permissions on below folders

a. /Library/Application Support/Adobe/SLStore
b. /Library/Application Support/Adobe/SLCache

Could you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

Regards
Ravi

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