Windows shutdown permission error
After latest update to Acrobat DC, dated 2/4/2020, users get the following error when shutting down or restarting their computer: "You don't have permission to shut down and restart this computer."
The problem seems to be isolated to shutting down/restarting via the start button. The computer can be shut down via command prompt, or red button on login screen.
If I disable the 3 Adobe services relating to license check and updates, then restart, the problem goes away.
Mike
shared this idea
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Mike
commented
Well, if you read a lot of the posts, it seems that people are having success by disabling the Adobe services that they just upgraded to. So I respectfully disagree that it's a Microsoft problem. I'd like to note, that I have several computers that have the Microsoft updates, and not the latest version of Adobe, and they work fine.
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AdminRavi
(Admin, Adobe)
commented
Hi Mike,
Are you on Windows 7? This is a Windows 7 bug. You can check more details on this here https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35.