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92 results found

  1. Selecting and Extracting Pages from a file

    4 votes

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    2 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello Mary,

    Thanks for contacting and reporting the issue faced by you.

    If possible, can you please share a quick video of your workflow ??
    It will be helpful for us to investigate further.

    Thanks,
    Gaurav Sharma

  2. Page organization functionality has been lost in new update

    4 votes

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    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello Brianne,

    Thanks for sharing your feedback.

    Please find below my responses.
    1. You can insert multiple files in New view as well. From Left sidebar if you click on "Insert -> From File" option, you can select multiple files. Please check the attached screenshot. Please let us know if it is not working for you.
    2. Regarding the size of organisation tool, currently it is the paradigm followed for all the apps that they will appear in left bar. We will share this feedback with engineering team.
    3. For some of the page icons we are planning to add labels. You will be able to find them in future builds.
    4. Can you please share the screenshot of four grid square symbol you are referring to ??

    Thanks,
    Gaurav Sharma

  3. Extract pages missing from New Acrobat

    4 votes

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    4 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Screenshot#3

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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Screenshot#2

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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for contacting us.

    Are you not experiencing the extract options as shown in the attached images ?? Please let us know if they aren't working at your end.

    1. In Left hand panel inside EditApp
    2. In Left hand panel inside Organize Pages
    3. In Right hand panel, on right click of any thumbnail selection.

  4. Cannot start the image editing application error after 2023 update

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello Vanessa,

    Thanks for contacting us.

    Can you please tell us if this issue is reproducible with latest version of Acrobat as well ?To update Go to Help > Check for Updates.

    If it is still reproducible on latest version, please share the procmon logs.
    Procmon logs steps :- (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html
    Share the logs via any cloud storage. Just upload the logs to any cloud storage > create the link and share that link with us for further investigation.

    Thanks,
    GauravSharma

  5. Erase in MS Paint and Edit in Adobe

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hi

    This issue is fixed with the new release 22.2.20212, now available. Please update the application from the help menu > check for updates and reboot the computer once.

    For more information about the new release please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

    Thanks,

    Gaurav Sharma

  6. TRASH

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello Adam,

    Thanks for contacting us.

    Can you please explain in detail about the issue ?? Are you not able to install Acrobat on your machine ??

    Please mention your Acrobat version and OS details.

    Thanks,
    GauravS

  7. Always unable to edit in Adobe Acrobat Pro DC

    3 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for contacting us.
    Can you please share more details like OS version, Acrobat version and exactly which Edit options you are finding as disabled ??

    Thanks,
    Gaurav

  8. edit pdf

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for your time and patience.

    The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

    Please install the latest patch, and let us know if you experience any issues.

    See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

    Regards,

    Gaurav Sharma

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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    We are able to reproduce the issue on Windows platform

    Issue has been forwarded to the engineering team for fixing in upcoming releases.

    Sorry for the incovenience caused.

    Workaround:-

    - Select single BBox/image by clicking on BBox boundaries or clicking on image.

    - Select multiple BBox by clicking on BBox boundaries using Ctrl key.

    Thanks,

    Gaurav Sharma

  9. BUG: Copy / Paste text in PDF letters with accents paste as a space on Mac Big Sur

    2 votes

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    4 comments  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for your time and for your cooperation on this.

    Hope you are doing well.

    The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

    Download the setup, run it, reboot the machine (if possible) and check the app functionality.

    To know more about the latest update, you can refer to this article: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

    Let us know if you still experience any issues.

    Regards,
    Gaurav Sharma

  10. Cannot copy some Japanese characters

    2 votes

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    8 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for your time and for your cooperation on this.

    Hope you are doing well.

    The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

    Download the setup, run it, reboot the machine (if possible) and check the app functionality.

    To know more about the latest update, you can refer to this article: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

    Let us know if you still experience any issues.

    Regards,
    Gaurav Sharma

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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for reporting the issue.

    We are able to reproduce it and has been sent to engineering team to fix the same in upcoming releases.

    Workaround(For Acrobat DC users) : Try "Copy With Formatting" instead of Copy.

  11. June 2021 Acrobat update won't copy/paste special characters on Mac

    3 votes

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    3 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for your time and for your cooperation on this.

    Hope you are doing well.

    The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

    Download the setup, run it, reboot the machine (if possible) and check the app functionality.

    To know more about the latest update, you can refer to this article: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone

    Let us know if you still experience any issues.

    Regards,
    Gaurav Sharma

  12. Invalid page range error when deleting pages

    3 votes

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    4 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello Joseph,

    Thanks for reporting the issue.

    We are not able to reproduce this issue at our end on latest builds.
    Can you please share the build number ??

    Regards,
    Gaurav

  13. Deleting many pages unacceptable slow in Acrobat DC

    4 votes

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    Need Info  ·  4 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    We are not able to reproduce this issue.

    Can you please provide us below details :-

    - MAC OS version
    - Acrobat DC version
    - How you are selecting all even pages and how you are deleting them ? Is it through "Even pages" option in dropdown in OrganizePages app and then deleting using delete icon in secondary toolbar
    - Is this issue only with the steps mentioned by you(ie select all even pages and then delete 1st and last) or its always there when you delete large set of pages ?

    Thanks,
    Gaurav

  14. Erase in Paint and Edit in Adobe

    1 vote

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    Need Info  ·  4 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello ,

    Thanks for contacting us.

    Can you please share the issue you are facing with new version or any error screenshot may be ??
    Also let us know the OS and Acrobat version details.

    Regards,
    Gaurav

  15. Automatically Disables Editing the Form

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for contacting us.

    Can you please share below details to help us in investigating further :-

    - Encryption error screenshot
    - Acrobat version
    - OS
    - Any sample file(if you can share).

    Thanks,
    Gaurav

  16. Bug: Very slow to move form fields and copying formfields to another pdf pastes them 90 degrees fault

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for contacting us.

    Please help us with below queries so that we could investigate the issue further :-

    - Acrobat version
    - OS
    - Any sample file you can share with us

    Regards,
    Gaurav

  17. Adobe is not opening paint program when I select "Edit Using" "Microsoft Paint".

    3 votes

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    11 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Resolved  ·  amukherj responded

    Happy to share that this issue has been addressed in the latest release (Sep 2022)

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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for contacting us.

    It seems like Sandboxing is ON for you and Acrobat is running in Admin mode.
    Can you please try setting this registry and let us know if it works for you ?

    Registry name : bEnableEditUsing
    Value : 1 to Enable EditUsing functionality , 0 to disable
    Data type : REG_DWORD
    HKLM path:

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

    Regards,
    Gaurav

  18. Precise placement of objects in Prepare Form and Edit Form

    163 votes

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    Started  ·  45 comments  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hi,

    We are delighted to share with you that Acrobat and Reader Desktop release for DC Continuous (20.012.20041) is Live now and this takes care of the Feature Request "Precise placement of form fields"

    For more Info refer here : https://helpx.adobe.com/acrobat/using/whats-new.html
    Currently, the fix is done only for form fields and "Inches" unit.

    Please update your Acrobat (It should Auto update or you should do Help -> Check for updates) and let us know your Feedback.

    Thanks
    Gaurav Sharma

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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for raising this feature request.
    We have forwarded this request to engineering team and they are working on the same.

    Hopefully, you will experience this feature in next release.

    Regards,
    Gaurav

  19. Bug - page name error after latest update 05-2020

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for contacting us.

    Can you please share few details so that we could investigate further ?

    - Product version
    - OS
    - Exact workflow you are following

    Regards,
    Gaurav

  20. keep form editing and text editing separate please

    9 votes

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    5 comments  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hi,

    We have now added a new preference in Acrobat to enable/disable Text editing in PrepareForm app.
    You can find this preference "Auto-enable text editing in Prepare Form" under Edit->Preferences-> Forms.
    Please check attached screenshot. This preference is by default enabled.

    Latest Acrobat official update(on 12th May) is containing this preference.
    This update will be automatically pushed to all existing installations of Acrobat.
    If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    Thanks for your patience and support!

    Regards,
    Gaurav Sharma

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    AdminGaurav Sharma (Software Engineer, Adobe) commented  · 

    Hi All,

    Thanks for your time and patience on this, an optional update with the fix for the issue is available now for Windows & Mac 19.021.20049 Optional update, October 24, 2019
    https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2019qfe.html#dccontinuousocttwentynineteenqfe

    Please install the latest patch from the help menu of Acrobat/Reader, select check for updates. Reboot the machine after installing the latest patch.

    For detailed information about the latest patch, you may refer to the Release Notes.
    https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

    Please let us know if you still experience any issues.

    Regards,

    Gaurav

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