Priyanka

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  1. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please collect and share the logs while Acrobat is in freeze state. Steps for collecting the logs are shared at: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html#CollectingprocessdumpswhenAcrobatReaderDChangsorfreezesinWindows/ .

    Regards,
    Priyanka

  2. 1 vote
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    3 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share the sample files (docx and pdf) on which this crash is reproducible.

    Regards,
    Priyanka Jain

  3. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share the file (if possible) so that we can investigate why Acrobat process is crashing.

    Regards,
    Priyanka Jain

  4. 1 vote
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    4 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Priyanka commented  · 

    Thanks for sharing the information. We have raised a bug and forwarded it the development team. We will update you once the fix is available.

    Regards,
    Priyanka

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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share more details to isolate it future:
    1. Is this issue started happening after Mac 10.15 update or was seen on earlier version of Mac OS.
    2. Is this error appearing on importing any 1 profile or happening with just any profile. If possible, please share 1 buggy icc profile with us.

    Regards,
    Priyanka

  5. 17 votes
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    51 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    For more information, please refer Release notes of the latest release.

    Please try it out and let us know your feedback. Thanks for your patience and support!

    Regards,
    Rachit

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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share more details regarding this issue :
    1. Acrobat version you are using .
    2. Any third party plugin or Software installed on your system related to pdf's .
    3. Is this issue seen on just launching Acrobat or happens on opening any pdf.

    Regards,
    Priyanka

  6. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Priyanka commented  · 

    Hi David,

    Thanks for reporting the issue. Can you please share more details so that we can investigate the issue :
    1. OS you are using
    2. Version of Acrobat.
    3. Operations performed in the Action script. If possible, please share the scripts with us.

    Regards,
    Priyanka

  7. 8 votes
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    Priyanka commented  · 

    Hi,

    Thanks for your report. Remove multiple files from Recent functionality is still available in Acrobat\Reader DC for local and cloud files. Just select all the files which you want to remove from the Recents and choose "Remove From Recent" option from the right side context pane.

    Hope this works for you. Please share your feedback.

    Regards,
    Priyanka

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