Settings and activity
10 results found
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4 votes
An error occurred while saving the comment -
12 votes
An error occurred while saving the comment Priyanka commentedHi,
You can turn off this setting by using the Preference "Show comments pane when a PDF with comments is opened" inside commenting Category.
Steps are as follows :
1. Launch Preferences dialog.
2. Select Commenting from Categories section in Left side.
3. Uncheck the checkbox for "Show comments pane when a PDF with comments is opened" .Regards,
Priyanka -
4 votes
An error occurred while saving the comment Priyanka commentedHi,
Thanks for reporting the issue. Can you please collect and share the logs while Acrobat is in freeze state. Steps for collecting the logs are shared at: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html#CollectingprocessdumpswhenAcrobatReaderDChangsorfreezesinWindows/ .
Regards,
Priyanka -
1 vote
Hi,
Sorry for the issue that you are facing while saving the PDF.
Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?That’ll help us to triage this issue further.
Thanks
Ayush JainAn error occurred while saving the comment Priyanka commentedHi,
Thanks for reporting the issue. Can you please share the sample files (docx and pdf) on which this crash is reproducible.
Regards,
Priyanka Jain -
1 vote
An error occurred while saving the comment Priyanka commentedHi,
Thanks for reporting the issue. Can you please share the file (if possible) so that we can investigate why Acrobat process is crashing.
Regards,
Priyanka Jain -
1 vote
An error occurred while saving the comment Priyanka commentedThanks for sharing the information. We have raised a bug and forwarded it the development team. We will update you once the fix is available.
Regards,
PriyankaAn error occurred while saving the comment Priyanka commentedHi,
Thanks for reporting the issue. Can you please share more details to isolate it future:
1. Is this issue started happening after Mac 10.15 update or was seen on earlier version of Mac OS.
2. Is this error appearing on importing any 1 profile or happening with just any profile. If possible, please share 1 buggy icc profile with us.Regards,
Priyanka -
20 votes
Hi,
Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.For more information, please refer Release notes of the latest release.
Please try it out and let us know your feedback. Thanks for your patience and support!
Regards,
RachitAn error occurred while saving the comment Priyanka commentedHi,
Thanks for reporting the issue. Can you please share more details regarding this issue :
1. Acrobat version you are using .
2. Any third party plugin or Software installed on your system related to pdf's .
3. Is this issue seen on just launching Acrobat or happens on opening any pdf.
Regards,
Priyanka -
9 votes
An error occurred while saving the comment Priyanka commentedHi David,
Thanks for reporting the issue. Can you please share more details so that we can investigate the issue :
1. OS you are using
2. Version of Acrobat.
3. Operations performed in the Action script. If possible, please share the scripts with us.Regards,
Priyanka -
27 votes
An error occurred while saving the comment Priyanka commentedHi,
With the latest release of Acrobat on 14nd May 2019, this issue has been fixed.
If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.
Thanks,
PriyankaAn error occurred while saving the comment Priyanka commentedHi,
Thanks for reporting the issue.
We need additional information from your side for further investigations.
1. Is this a file specific issue or seen with all the files.
2. If possible, can you please share one sample file where this issue is reproducible.Thanks,
Priyanka -
10 votes
An error occurred while saving the comment Priyanka commentedHi,
Thanks for your report. Remove multiple files from Recent functionality is still available in Acrobat\Reader DC for local and cloud files. Just select all the files which you want to remove from the Recents and choose "Remove From Recent" option from the right side context pane.
Hope this works for you. Please share your feedback.
Regards,
Priyanka
Hi,
Thanks for reporting the issue.
Can you please confirm if you are getting SaveAs dialog after step 5. If yes, then you need to specify the path where output file needs to be saved before proceeding further.
Also, can you please share the video recording of the issue so that we can investigate it further.
Regards,
Priyanka