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10 results found

  1. Window cannot be closed after parsing with "Preflight" and "Analyze and fix"

    4 votes

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    2 comments  ·  Acrobat for Windows and Mac  ·  Admin →
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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue.
    Can you please confirm if you are getting SaveAs dialog after step 5. If yes, then you need to specify the path where output file needs to be saved before proceeding further.

    Also, can you please share the video recording of the issue so that we can investigate it further.

    Regards,
    Priyanka

  2. Stop Comment Box from auto-opening

    12 votes

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    Planned  ·  12 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Priyanka commented  · 

    Hi,

    You can turn off this setting by using the Preference "Show comments pane when a PDF with comments is opened" inside commenting Category.

    Steps are as follows :
    1. Launch Preferences dialog.
    2. Select Commenting from Categories section in Left side.
    3. Uncheck the checkbox for "Show comments pane when a PDF with comments is opened" .

    Regards,
    Priyanka

  3. Acrobat Pro is freezing for a few minutes after closing the last file

    5 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please collect and share the logs while Acrobat is in freeze state. Steps for collecting the logs are shared at: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html#CollectingprocessdumpswhenAcrobatReaderDChangsorfreezesinWindows/ .

    Regards,
    Priyanka

  4. Program crashes while saving after background has been added

    1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share the sample files (docx and pdf) on which this crash is reproducible.

    Regards,
    Priyanka Jain

  5. pdf too big

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share the file (if possible) so that we can investigate why Acrobat process is crashing.

    Regards,
    Priyanka Jain

  6. [BUG] Can no longer create outputintents

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Priyanka commented  · 

    Thanks for sharing the information. We have raised a bug and forwarded it the development team. We will update you once the fix is available.

    Regards,
    Priyanka

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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share more details to isolate it future:
    1. Is this issue started happening after Mac 10.15 update or was seen on earlier version of Mac OS.
    2. Is this error appearing on importing any 1 profile or happening with just any profile. If possible, please share 1 buggy icc profile with us.

    Regards,
    Priyanka

  7. Raise without a handler

    20 votes

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    52 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    For more information, please refer Release notes of the latest release.

    Please try it out and let us know your feedback. Thanks for your patience and support!

    Regards,
    Rachit

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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share more details regarding this issue :
    1. Acrobat version you are using .
    2. Any third party plugin or Software installed on your system related to pdf's .
    3. Is this issue seen on just launching Acrobat or happens on opening any pdf.

    Regards,
    Priyanka

  8. Acrobat runs to slow

    9 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Priyanka commented  · 

    Hi David,

    Thanks for reporting the issue. Can you please share more details so that we can investigate the issue :
    1. OS you are using
    2. Version of Acrobat.
    3. Operations performed in the Action script. If possible, please share the scripts with us.

    Regards,
    Priyanka

  9. Preflight BUG: under MacOS Mojave 10.14.4 (18E226) in Acrobat Pro version 2019.010.20098

    27 votes

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    Resolved  ·  11 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Priyanka commented  · 

    Hi,

    With the latest release of Acrobat on 14nd May 2019, this issue has been fixed.

    If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.

    Thanks,
    Priyanka

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    Priyanka commented  · 

    Hi,

    Thanks for reporting the issue.
    We need additional information from your side for further investigations.
    1. Is this a file specific issue or seen with all the files.
    2. If possible, can you please share one sample file where this issue is reproducible.

    Thanks,
    Priyanka

  10. Bring back "Clear Recent Documents" feature. Clearing file-by-file is

    10 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Priyanka commented  · 

    Hi,

    Thanks for your report. Remove multiple files from Recent functionality is still available in Acrobat\Reader DC for local and cloud files. Just select all the files which you want to remove from the Recents and choose "Remove From Recent" option from the right side context pane.

    Hope this works for you. Please share your feedback.

    Regards,
    Priyanka