Preflight BUG: under MacOS Mojave 10.14.4 (18E226) in Acrobat Pro version 2019.010.20098
under MacOS Mojave 10.14.4 (18E226) in Acrobat Pro version 2019.010.20098 when we try to perform run a preflight fix (generate 2 mm bleed), Acrobat can't do it telling there was an error but not showing what error. The same fix applied on the same file using the same version of acrobat works perfectly under MacOS 10.11.6 - We tested it on different machines with the latest version of MacOS and Acrobat.
Luigi Fiorindo
shared this idea
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AdminPriyanka
(Admin, Adobe)
commented
Hi,
With the latest release of Acrobat on 14nd May 2019, this issue has been fixed.
If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.
Thanks,
Priyanka -
AdminPriyanka
(Admin, Adobe)
commented
Hi,
Thanks for reporting the issue.
We need additional information from your side for further investigations.
1. Is this a file specific issue or seen with all the files.
2. If possible, can you please share one sample file where this issue is reproducible.Thanks,
Priyanka -
Dov Isaacs
commented
On behalf of Adobe, this issue is under active investigation by the Preflight team.
- Dov
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Luca Pavan
commented
Is there any update?
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Anonymous
commented
It’s an annoying bug
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Anonymous
commented
Any update?
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Anonymous
commented
Any news on this issue?
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Lolla
commented
I second this request. Any update?
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Gianpietro
commented
Same problem, can you please fix it? thanks
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Paolo
commented
We need a urgent solution
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laura
commented
the same issue