Acrobat Pro is freezing for a few minutes after closing the last file
Since yesterday, January 2, 2020, Acrobat Pro is freezing for a few minutes after closing the last file. It eventually starts working again, but it freezes again after closing another file or set of files.
Operating System: Windows 10 Pro
5
votes
Kenneth Douglas
shared this idea
-
Priyanka
commented
Hi,
Thanks for reporting the issue. Can you please collect and share the logs while Acrobat is in freeze state. Steps for collecting the logs are shared at: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html#CollectingprocessdumpswhenAcrobatReaderDChangsorfreezesinWindows/ .
Regards,
Priyanka