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Raise without a handler

Wow. I LOVE your products, but HOLY S&*T was it difficult to get to a point where I could actually "Contact" adobe. As a professional UX designer (sorry for how that must sound...) this UX is ABSOLUTELY unacceptable for a company of your prestige.

Here is my issue, I used to be able to drag .png files into Adobe Acrobat and the software would brilliantly ask me if I wanted to combine these pngs into a single file, "Why yes, Thats exactly what I want! Thank you."

This worked flawlessly for the last year. Now, out of nowhere, the program no longer does this. Now I get an error prompt of "RAISE without a handler", what ever the **** that means (to most users, its completely worthless feedback/messaging). There is no help on how to resolve the issue.

Posts on the internet are saying this is a bug Adobe has refused to acknowledge.

My questions are, What is the problem? What is the fix? And why the heck do you make it so difficult to contact the company and get answers to our questions?

Please, please, please, don't make me and co-workers abandon you and move to sketch for our design work because you refuse to help your customers.

Thank you,

James Hyland
UX Designer

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James Hyland shared this idea  ·   ·  Report…  ·  Admin →
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Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded  · 

Hi,
Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

For more information, please refer Release notes of the latest release.

Please try it out and let us know your feedback. Thanks for your patience and support!

Regards,
Rachit

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  • Ken Winterberger commented  ·   ·  Report

    I am getting this message when I try to open a pdf with Acrobat. When I open the file in Illustrator I am told that "The document contains a PDF object that has been reinterpreted. An unknown imaging construct was encountered." I really have no idea what this means. When I open the file in Photoshop it opens as a grey-scale image - it is full color. I can open the PDF just fine in Apple Preview. The PDF was created by Microsoft PowerPoint.

  • Milaine commented  ·   ·  Report

    I'm getting this error too. My Acrobat Reader on my mac is up to date. I have no clue what to do or what it means. I can't find much info about it either.

    Please help! I'm a student and need to hand in projects asap!

  • Anonymous commented  ·   ·  Report

    Nope, that's not a solution. My Acrobat Reader says it's up to date and it crashes with this error every time I try to paste text into a text box.

  • Randall Chase commented  ·   ·  Report

    I reinstalled and updated both my macs. One I can't even log into the Adobe system anymore and the other I'm still getting the "RAISE without a Handler" error... what does that mean?

  • sssiax commented  ·   ·  Report

    I give up....
    Mac user, no matter how many times I uninstall and reinstall Acrobat, the Raise Without Handler error just keeps happening on all my pdf files. It's annoying..

  • Spiros commented  ·   ·  Report

    Neither option, reinstalling or deleting the plugin, is working. Knowing what my place of work pays for the licensing, and seeing how little Adobe is working to resolve this is *absurd.*

    Note: AI design files to .pdf seem to be the most consistent in this issue. Other files (scans, word to .pdf) seem to behave appropriately.

  • KC commented  ·   ·  Report

    how to delete: "Accessibility.acroplugin"

    please.~~~

  • William commented  ·   ·  Report

    There was a RAISE without a handler. The application will now exit.
    When I do a three finger tap on any text so I can get a word defined (this is on mac), the program has the above error. This error results with every doc I have on my computer. When I try to reopen acrobat, it asks me to restore. Restoring simply doesn't work, I can click on it but none of my precious work shows up. :(((
    I'm on MacOS Catalina 10.15.

  • William commented  ·   ·  Report

    There was a RAISE without a handler. The application will now exit.
    When I do a three finger tap on any text so I can get a word defined (this is on mac), the program has the above error. This error results with every doc I have on my computer. When I try to reopen acrobat, it asks me to restore. Restoring simply doesn't work, I can click on it but none of my precious work shows up. :(((
    I'm on MacOS Catalina 10.15.

  • LM commented  ·   ·  Report

    Tried Shenghan's tip and it worked!

  • Mark commented  ·   ·  Report

    Accessibility.acroplugin might be the problem. -- Following Shenghan's advice. This works for my case. And I do had tried the reinstall...

  • Anonymous commented  ·   ·  Report

    Adobe worked fine until I upgraded to Catalina this week - now getting those RAISE without a handler errors. Very frustrating as others have stated as well. (1) tried installing the lastest version of Adobe reader from the web, did not solve issue. (2) tried uninstalling Adobe DC as suggested below even though there is no way to "undo" -- uninstaller aborted 3/4 way through with an unexpected error that closed before I could capture all the info other than it thinks user aborted and I never even touched the keyboard. Now what ????

  • Anonymous commented  ·   ·  Report

    Me too. Please resolve the bug as soon as possible because it is not convenient for many users ans I have to use Apple Preview.
    Mac user

  • JHI commented  ·   ·  Report

    This worked for me also in Catalina

    Dean Pirera commented · February 20, 2019 01:33 · Flag as inappropriate
    Had this issue on MacOS Mojave 10.14.3 also and resolved it as follows:
    1. uninstalled Adobe Acrobat DC (using the uninstaller located in Applications/Adobe Acrobat DC/Acrobat Uninstaller
    2. deleted the folder called Adobe PDF located in Library/Application Support/Adobe
    3. reinstalled Adobe Acrobat DC
    Issue resolved

  • Jas commented  ·   ·  Report

    -> The Acrobat dot version you are using: 2019.021.20049 Acrobat Pro Dc
    -> The OS platform you are on: macOS Catalina Version 10.15 (Acrobat worked fine on the Mojave platform for me)
    -> Happens to me every file I open

    HELP.. Just tried to uninstall and install again on my mac and it shows install failed as below:

    Payload: Adobe Acrobat DC 19.21.20048.0 Acrobat DC/Acrobat DC Installer.pkg_19.021.20048 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: DW003: Third party payload installer /tmp/FFFAB0D8-EB46-436F-A5ED-7DCA812EB4D3/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

    what the hack is happening??

  • Kevin Chen commented  ·   ·  Report

    I, too, have been experiencing dozens of RAISE errors per day, starting on Friday, July 5, 2019. This happens both when attempting to open a simple, single PDF and when attempting to compile multiple PDFs into a single file. I am paying for Adobe Pro DC and expect it to work. Instead, I am having to use Apple Preview as a work-around. Please send clear instructions for a solution ASAP.

    - Mac User x 2

  • Flora Yang commented  ·   ·  Report

    This keeps popping up :There was a RAISE without a handler. The application will now exit."

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