Constant blank screen when choosing to save documents
Every time I edit a document and then choose to "save as" I just get a blank screen. I have to shut down my entire system and turn back on and it sometimes works, sometimes not!! This is clearly a bug in your system looking at the amount of times it has been reported.
Nicola Gray
shared this idea
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Kristy Robinson commented
I found a solution: Go to Acrobat > Preferences, and look in the "General" category. Turn OFF "Show online storage when saving files".
It worked for me!!!!!! Yay!!!!
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I too (for a long time now) get a blank pop-up window when I hit 'save as'. It's immensely frustrating and hinders productivity. I can select 'print' and 'save as pdf' but that isn't always appropriate, and I would dearly love to simply be able to save as, as usual.
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Flint Walters
commented
Same issue when saving a portfolio
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AdminAmboo Srivastava
(Admin, Adobe)
commented
Hi Jeff,
We apologize for the inconvenience caused to you due to this issue. We have been actively working on a fix for this.
I have shared a fix with you over email with instructions. Could you please try it out and let us know if that works for you?
Thanks,
-amboo -
Jeff Jacobs
commented
Same problem and can't open document cloud files from the Acrobat DC desktop
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AdminAmboo Srivastava
(Admin, Adobe)
commented
Hi Nicola,
I have shared a fix with you over email with instructions. Could you please try it out and let us know if that works for you?
Thanks,
-amboo -
AdminAmboo Srivastava
(Admin, Adobe)
commented
Hi Nicola
Thanks for reporting the issue. We are actively working on a fix for this issue and will keep you posted.
Thanks,
-amboo
