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Adobe Acrobat Pro DC crashes when reducing file size

Adobe Acrobat Pro DC crashes when reducing file size. I get no error message, no compressed file is produced, the original file is unaltered. This happens on multiple different files and is not associated with one particular file. Typically my files have been created originally from a word document (including images), and then have other PDFs inserted as additional pages which originate from excel and autocad.

OS Name: Microsoft Windows 10
OS Version: 10.0.18362
Acrobat Version: 20.6.20042.371103

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Oisin shared this idea  ·   ·  Report…  ·  Admin →
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  • Uday Upreti commented  ·   ·  Report

    Hi Oisin,

    We are delighted to share with you that Acrobat and Reader Desktop release for DC Continuous (20.012.20041) is Live now and this takes care of the reported crash.

    For more Info refer here : https://helpx.adobe.com/acrobat/using/whats-new.html

    Please update your Acrobat (It should Auto update or you should do Help -> Check for updates) and let us know your Feedback.

    Thanks,
    Uday Upreti
    Acrobat Desktop Engineering Team

  • AdminAmboo Srivastava (Admin, Adobe) commented  ·   ·  Report

    Hi Oisin,

    We are sorry for the inconvenience caused to you.

    Could you please share one such file where the problem is reproducible, to help us investigate this further? Have you set any advanced optimization options while reducing file size?

    Thanks,
    -Amboo