113 results found

1. Action Wizard causes crash

   I've created an Action Wizard that does the following:
   -Runs Preflight to convert to PDF/A-1a
   -Saves to a Local Folder, appending "_A-1a" to the end of the file name.

   That's it. I can run this Action Wizard on individual PDFs no problem. But when I use the "Add Files..." option to run this wizard on multiple files, the Action Wizard begins, but crashes Acrobat after the first file. This has been the case for the last few updates to Acrobat DC (15.23.20056.213124), but did used to work with Acrobat DC and previous versions of Acrobat. This is on macOS 10.12.3.

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2. BUG: Can no longer search all documents in a directory

   Acrobat Pro will not search all documents in a directory. It gives 0 results for any key words. I ended up combining all the PDFs in the directory and searching within the combined PDF. Please fix! I use this every day for my work.

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3. Bug: “Create Contents item for link annotation” fix fails!

   If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.

   However, this broke already in 2019 and still is broken in 2020!
   In 2018 it works in one go.

   In 2019 and 2020 we have to run it is many as five times before it is actualy applied!

   We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.

   Now we heard this from our many clients (councels, government agencies) as well. They all roled back to 2018 with our support, as roling back is not easy as it can not be done from the CC app.

   Testing again in 2018 and it works fine.

   Updating again to 2020 and it is broken.
   We now use Callas PDF Toolbox v9 to fix it

   This is very, very BAD as it prevents creatinf fully Matterhorn compliant Accessible PDF’s.

   If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.

   However, this broke already in 2019 and still is broken in 2020!
   In 2018 it works in one go.

   In 2019 and 2020 we have to run it is many as five times before it is actualy applied!

   We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.

   Now we heard this… more

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4. Better labeling of Action Wizard Controls for screen reader users

   I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
   The issues I have encountered:

   1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another button appears, spoken as” Add”. I must tab to this second “Add” button and press enter to set watermark options.

   2. I do not see a clear way to determine which control has focus when rearranging the sequence of actions. None of the buttons say “Selected” to let the user know which option is highlighted and will be modified by the “Move Up”, “Move Down”, or “Remove” from sequence buttons.

   3. If using the NVDA or Windows Narrator screen reader, none of the options in the Action Wizard seem to read. These options due seem to be spoken in JAWS.

   4. When trying to run an action, focus is automatically placed on the “Select a File” button. When I attempt to tab from the “Select a File” button to the “Start” Button, to launch my action, Acrobat DC crashes and completely closes. The only work around I have found is to not use keyboard navigation and instead use the mouse emulation options in JAWS to find and activate the start action button.

   I don’t know if I have explained these issues clearly enough for you to reproduce. I need to use Acrobat DC in my work and would greatly appreciate if these issues could be resolved. Any assistance you can provide is greatly appreciated.

   Thanks,
   Peter

   I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
   The issues I have encountered:

   1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another… more

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I checked the issues after your response.

   For point 2, the behaviour is as designed. It seems that the user have to select the option as the default selected item is the last added item in RHP and if no addition is done, then none of the option is selected. Further, I’m not able to hear “AV container View” with controls. I’ve informed the engineering team regarding this.

   For point 3, I have raised the issues with engineering team and hopefully it will be fixed in future release.

   Thanks
   Rachit

5. Invoice in CAD for Canadian Companies!!!!!!!!!

   There is nothing more frustrating that being invoice in USD when we are in Canada! It is a doable thing to add another currency to an accounting program. SO DO IT!

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6. Unable to reactivate Embedded Indexes

   I followed this tutorial (https://helpx.adobe.com/be_fr/acrobat/kb/enable-embedded-index-to-search-pdf.html) to reactivate embedded index in acrobat pro dc 2015 15.006.30.464. When testing the modification, The indexing is not functional.
   Is there a solution of this problem ?

   Best Regards

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   Need Info  ·  Adminsagrover (Admin, Adobe) responded

   Hi,

   We are sorry that the solution did not fix the issue.

   Will it be possible for you to please share a sample PDF with us on which the issue can be reproduced?

   You can mail it on sagrover@adobe.com

   Regards,
   Sandeep Grover

7. Adobe crashed my whole computer !!!

   I opened a document on Adobe on Mac and then it stopped responding right away. Then I tried to restart my computer or shut it down, it showed that because my ADOBE WOULD NOT let me!!?? I couldn't not open any pdf or restart my computer because of this. Please help!

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   Can you share with us the acrobat version and the operating system you are using
   Also some sample PDFs with which you are facing this issue.

8. Export measurement markup to excel incorrectly

   I use Acrobat Pro DC 2018.011.20040 version to do take-off quantity and when I export to csv file (use right click when you're in measure distance mode). It looks like all the numbers are shown incorrectly. Have anyone known how to fix or had the same problem? Cheers

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9. Error Message: There was an error processing a page. There was a problem reading this document (109).

   I get this error message occasionally, and sometimes if I close the document and reopen, it loads fine. Other times, it just won't load. Any suggestions?

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   Can you share with us the acrobat version and the operating system you are using
   Also some sample PDFs with which you are facing this issue.

10. Tool bar is not saving selected options like it use to - what change?!
    2 votes

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using and also the details which selected options

11. Acrobat crashing and wants to reopen previous windows/documents almost every time. Mac OS X Mojave.

    Pretty much every time I open Acrobat, I get a window asking me if I want to restore the previous documents, because Acrobat had crashed the last time (but I didn't notice this -- I quit it manually and no notification of a crash until the next time I start up).

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using

12. Bug: Reduced Size PDF Leads to Corruption

    We are a publisher which also publishes PDF version online. In trying to use the latest version (2019.008.20081) to save as reduced file size, the text becomes corrupted.

    •  

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13. Dont crash lose 3 hours of my work and then not be able to bring it up the file, how about that for a great idea. Thanks!

    dont crash and have a **** program that loses large amounts of work. Thank god there was an auto save oh wait it crashed and didnt work too.

    super!!!!!

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using

14. after create link page zoom changes

    windows 10, Acrobat pro DC 2019.008.20074

    bug?

    description of issue:
    - page zoom of pdf is fit width
    - select text/location where the link must be inserted
    - right mouse click -> create link
    link action = go to a page view
    - click next
    - go to page/section to where the link must go
    - click Set link
    - the pdf jumps back to the location of the selected text.

    and now the page zoom is not longer fit width but custom.

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    We are not able to reproduce this at our end.
    Can you share with us some sample PDFs with which you are facing this issue.

15. I spent 30 minutes redacting a document, removing metadata, and when I hit save---poof! it disappeared. I could quit.

    Document disappeared completely. The most bizarre disappearance of a 30 minute project EVER.

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    Need Info  ·  digvijay singh bisht responded

    Acrobat has inbuilt mechanism for Auto-save to recover files in case of a crash.
    Requesting you to please let us know if you have received the prompt to recover your file on relaunch.

    The default time settings of Auto save are present & modifiable at-
    Preferences-Documents Section→
    Save settings.

16. The PDF file will be collapse after saving the file and reopening it.

    Tested with Acrobat DC and PitStop Pro.
    Run the attached action and save your random PDF.
    Reopen the PDF file and the interface will now be collapsed.

    • 

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17. froze up and lost a very important document i was working on
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

18. Crash when compressing PDF

    XI Pro crashes when you try to save as compressed PDF

    2 votes

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

    or this is a generic issue.
    Also can you please share with us some sample files

19. Program Closes Adobe Acrobat DC has stopped working

    I will be in the middle of a project and this comes up...

    Adobe Acrobat DC has stopped working

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. If this happens, I am going to stop paying a monthly fee and discontinue services. HELP

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us specific details of the issue you are facing

20. Can't open previously created portfolio files

    Portfolio file created in prior Adobe Acrobat Pro DC version. Upgraded version: 2018.009.20044.

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    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,