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Action Wizard causes crash

I've created an Action Wizard that does the following:
-Runs Preflight to convert to PDF/A-1a
-Saves to a Local Folder, appending "_A-1a" to the end of the file name.

That's it. I can run this Action Wizard on individual PDFs no problem. But when I use the "Add Files..." option to run this wizard on multiple files, the Action Wizard begins, but crashes Acrobat after the first file. This has been the case for the last few updates to Acrobat DC (15.23.20056.213124), but did used to work with Acrobat DC and previous versions of Acrobat. This is on macOS 10.12.3.

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Jamie McKee shared this idea  ·   ·  Report…  ·  Admin →
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  • Jamie McKee commented  ·   ·  Report

    Thanks for the reply Girija. Happy to share a video, as this issue continues in Acrobat 17.9.20044.222436. Can you provide a direct email? I can't attach videos to this Forum, can I?

  • AdminGirija Agarwala (Admin, Adobe) commented  ·   ·  Report

    Hi Jamie,

    We could not reproduce the issue at our end.
    Our environment details:
    macOS 10.12.4
    Acrobat build: 15.023.20056.213124

    Could you please share a video recording capturing the relevant details.
    Also, it would be great if you could export the action and send it to us along with the test files that are being used.

    Thanks,
    Girija Agarwala
    Software Engineer II
    Adobe Systems