13 results found

1. Accessibility Errors with PDF Maker Update Sept 2021

   Several major bugs have been documented by users in the Adobe Community Forums since Acrobat and PDF Maker were updated on September 14, 2021.

   They are:

   1: Alt-Text from MS Word is not converting into the PDF. Instead, it is dropped and gibberish code is inserted. See https://community.adobe.com/t5/acrobat-discussions/alt-text-converting-wrong-from-word-to-pdf/m-p/12393017 This violates the PDF/UA-1 standard which requires that every graphic have alt-text that verbally describes the graphic.

   THIS IS A HUGE BUG. You essentially have made Acrobat unusable for those who are required by their country's laws to make fully accessible PDFs.

   2: Every cell border on every table cell is being tagged as:
   <P>PathPathPathPath. This violates PDF/UA-1 because unnecessary visual formatting is not being tagged at Artifacts.
   See https://community.adobe.com/t5/acrobat-discussions/alt-text-converting-wrong-from-word-to-pdf/m-p/12393017

   3: The underline on Hyperlinks should be tagged as artifacts. Right not, it appears as one or more "PathPathPath" which is announced by different assistive technologies. See https://community.adobe.com/t5/acrobat-discussions/alt-text-converting-wrong-from-word-to-pdf/m-p/12393017

   4: Borders and background shadings on Text Boxes are being tagged as a combination of <Figure>s and PathPathPath. This too is a violation of PDF/UA-1. https://community.adobe.com/t5/acrobat-discussions/alt-text-converting-wrong-from-word-to-pdf/m-p/12393017

   5: Paragraph borders and shadings: same deal as #4 above.Per the PDF/UA-1 standard, they are visually decorative and should be artifacted. See https://community.adobe.com/t5/acrobat-discussions/alt-text-converting-wrong-from-word-to-pdf/m-p/12393017

   NOTE: To be correctly tagged per PDF/UA-1, the borders/shading content should:
   — Not appear anywhere in the Tag tree, either as <Figure> or as "Path" in a yellow content container box.
   — Not appear in the Order panel.
   — Should appear as Artifact in the Content panel.

   6: Dragging and dropping elements in both the Tag and Order panels is now broken.

   The text cursor doesn't show anymore, and the little black line doesn't show anymore and instead appears several inches away from where it really is. See https://community.adobe.com/t5/acrobat-discussions/alt-text-converting-wrong-from-word-to-pdf/m-p/12393017 and also https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-reading-order-box-and-tag-dragging-no-longer-visible/m-p/12395226#M329877

   And finally...
   7: Once this update is installed, users can't revert back to a previous version of PDF Maker because Adobe doesn't allow that in Acrobat like it does with other Creative Suite applications.

   So once the update is completed, it makes PDF Maker completely unusable for tagged accessible PDFs.

   This affects millions of your government customers world wide, as well as millions of government contractors and millions of academic customers...all of whom are required by their country's laws to make accessible PDFs.

   2 sets of sample Word and Matching PDF files are submitted as demonstrations of the problems in the exported PDFs via PDF Maker.

   Several major bugs have been documented by users in the Adobe Community Forums since Acrobat and PDF Maker were updated on September 14, 2021.

   They are:

   1: Alt-Text from MS Word is not converting into the PDF. Instead, it is dropped and gibberish code is inserted. See https://community.adobe.com/t5/acrobat-discussions/alt-text-converting-wrong-from-word-to-pdf/m-p/12393017 This violates the PDF/UA-1 standard which requires that every graphic have alt-text that verbally describes the graphic.

   THIS IS A HUGE BUG. You essentially have made Acrobat unusable for those who are required by their country's laws to make fully accessible PDFs.

   2: Every cell border on every table cell is being… more

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   83 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Started  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi,

   Thank you for raising these accessibility issues. The post mentions about the following six bugs being introduced with the update that went live on September 14, 2021

   1: Alt-Text from MS Word is not converting into the PDF. Instead, it is dropped and gibberish code is inserted
   2: Every cell border on every table cell is being tagged as <P>PathPathPathPath
   3: The underline on Hyperlinks should be tagged as artifacts
   4: Borders and background shadings on Text Boxes are being tagged as a combination of <Figure>s and PathPathPath
   5: Paragraph borders and shadings: same deal as #4 above.Per the PDF/UA-1 standard, they are visually decorative and should be artifacted
   6: Dragging and dropping elements in both the Tag and Order panels is now broken.

   Would like to mention that out of these, #1 and #6 were introduced with the Sep 14 update and remaining (#2, #3, #4 & #5) were present even in the Acrobat version prior to Sep 14 update. We apologize for the inconvenience caused by these issues.

   Issue #1 and #6 were the regressions introduced with Sept 14th update and hence were fixed on priority with Sept 29th Update (Release Notes for September 29, 2021). With the latest version (22.001.20085) of Acrobat Pro DC released on March 7th (Release Notes for March 07, 2022), issues #2 and #3 have also been fixed. Issues #4 and #5 have been partially fixed so that PathPathPath tags won’t be part of the tag tree anymore. The remaining issue for #4 and # 5 (Borders and background shadings on Text Boxes / paragraphs are being tagged as <Figure>s) have already been added to our product backlog and those will be prioritized to be fixed in coming releases.

   You can use the menu item Help → Check for Updates… to get the latest version of Acrobat Pro DC containing these fixes. Please try out the fixes and share the feedback as that will help us make our applications better from accessibility perspective.

   Thanks & Regards

   Tanvi Rastogi

   Hi,

   Thank you for raising these accessibility issues. The post mentions about the following six bugs being introduced with the update that went live on September 14, 2021

   1: Alt-Text from MS Word is not converting into the PDF. Instead, it is dropped and gibberish code is inserted
   2: Every cell border on every table cell is being tagged as <P>PathPathPathPath
   3: The underline on Hyperlinks should be tagged as artifacts
   4: Borders and background shadings on Text Boxes are being tagged as a combination of <Figure>s and PathPathPath
   5: Paragraph borders and shadings: same deal as #4 above.Per the PDF/UA-1 standard, they are visually decorative and should be artifacted
   6: Dragging and dropping elements in both the Tag and Order panels is now broken.

   Would like to mention that out of these, #1 and #6 were introduced with the Sep 14 update and remaining (#2, #3, #4 & #5)… more

2. Update Acrobat Pro 2019.012.20036 does not display CID identity-h fonts

   Since the Acrobat DC auto update last night to 2019.012.20036, my PDFs are not displaying any fonts.
   On closer inspection the fonts have been embedded in the documents as CID identity-h type fonts from OTF originals. I believe this has always been the case.
   Yesterday I could view the files, today all text is replaced with dots. Other people can view the PDFs correctly in Acrobat Reader. I can print on our digital press correctly. I can view the files in a browser correctly. Just cannot view them in Acrobat DC 20036. The fonts are from the Rotis Semi Sans family (RotisSemiSansStd-Regular.otf etc).
   Workaround was to downgrade back to previous version.

   Since the Acrobat DC auto update last night to 2019.012.20036, my PDFs are not displaying any fonts.
   On closer inspection the fonts have been embedded in the documents as CID identity-h type fonts from OTF originals. I believe this has always been the case.
   Yesterday I could view the files, today all text is replaced with dots. Other people can view the PDFs correctly in Acrobat Reader. I can print on our digital press correctly. I can view the files in a browser correctly. Just cannot view them in Acrobat DC 20036. The fonts are from the Rotis Semi Sans… more

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3. Acrobat Comments is now a mess

   There used to be lines in between each comment that help you see where one comment ended and the next one started. The new comments panel design is a mess that makes it hard to distinguish which comment is checked and which is not everything just flows together in one long indistinguishable mess. And for God’s sake bring back the old method of checking off a comment.

   19 votes

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   Started  ·  5 comments  ·  Commenting  ·  Delete…  ·  Admin →
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4. Losing german äüö (Umlauts) and letters in the Structure Tree when using "Add Tags to Document" in Adobe Acrobat DC

   1. Brief Title

   Losing german äüö (Umlauts) and letters in the Structure Tree when using "Add Tags to Document" in Adobe Acrobat DC (previous operation Number ADB-3207012-T1M7) German Language Problem?

   1. Steps to reproduce the issue

   Export a text document with german words that contain german umlauts (äöü), e.G.: "für, können, öfter, mögen" as a PDF without tags from InDesign or Word
   Open the file in Acrobat DC
   Go to "Tags" and open the little menu and choose "Add Tags to Document"
   After the Structure Tree was created — save and close
   when you open the document again in Acrobat DC and you can take a look at the tags in the Structure Tree and see that the letters are missing in the tags. Not only the umlauts but sometimes accompanying letters aswell
   Examples: "für" -> "fr"; "können" -> "knen"
   Conclusion: blind people can't read these anymore and the document is not accessible anymore!

   The problem doesn't exist in Acrobat X and Acrobat XI.
   The problem occurs with any font and all operating systems.
   The problem was already documented with video and example-documents with the operation Number ADB-3207012-T1M7.

   1. Operating system

   The error occurs in all operating systems.

   1. Expected results

   Loss free texts in the Structure Tree with umlauts and all other letters so that the docment can be read by screen-readers.

   1. Observed result

   Missing letters in the Structure Tree after using "Add tags to Document" mainly in combination with Umlauts äöü and umlaut-ligatures.

   1. Brief Title

   Losing german äüö (Umlauts) and letters in the Structure Tree when using "Add Tags to Document" in Adobe Acrobat DC (previous operation Number ADB-3207012-T1M7) German Language Problem?

   1. Steps to reproduce the issue

   Export a text document with german words that contain german umlauts (äöü), e.G.: "für, können, öfter, mögen" as a PDF without tags from InDesign or Word
   Open the file in Acrobat DC
   Go to "Tags" and open the little menu and choose "Add Tags to Document"
   After the Structure Tree was created — save and close
   when you open the document again in Acrobat DC and… more

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   Started  ·  13 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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5. Where is the "detect pen hardware" checkbox?

   Where did the "auto detect pen hardware to enable markup" go? It was in preferences/commenting/making comments. Without this feature acrobat is worthless for commenting on a touch screen with a stylus. I can't imagine anyone would think it was a good idea to remove, hopefully it is just located somewhere else. Also note, STOP CHANGING the UI!!! This is the last issue I will ever try to resolve. I am sick of having to google how to undo new "features". In the future I will simply move on to a more consistent software.

   6 votes

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   Started  ·  Adminmeaggarw (Admin, Adobe) responded

   In the latest update of Acrobat DC, we have modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

   Open comment>Right Click>Add Checkmark

   Please also note that both the sort and filter options are available for the check mark.
   We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

   However there is one workaround to make the checkbox appear in one step by using the keyboard shortcut SHIFT + K .

6. Icon and Recent File List

   The new white icon is very uncomfortable. I'd prefer the old icon file please. But even more important is the Recently Opened Files list ... now that thumbnails are included, the names of the files are TINY. I need to know how to make those file names larger, as I use this list multiple times daily! Please make the list as it used to be.

   6 votes

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7. Precise placement of objects in Prepare Form and Edit Form

   I would like to see a "transform" capability similar to InDesign, with a panel or set of boxes in which the actual pixel X & Y coordinates, as well as the dimensions of an object, can be precisely set. Currently, the resolution on this type of placement appears to be set at 2 points, and I would like to be able to fine-tune that to pixels or 10,000ths of an inch as I can in InDesign. That's the basic idea, but read on for rationale.
   I work mainly in InDesign to create pdf forms that I then take into Acrobat Pro to make "fillable" (Prepare Form). Often, after I have submitted a form for approval of my superiors, they come up with edits they would like to see. Many times, these edits are additions that need to be inserted precisely into the form to prevent having to recreate the form and then go through the process of making the form fillable again. Frequently, I create a text box or button, only to find I cannot move it to precisely the location required to avoid overlapping text or an object already extant in the form, i.e., the form already is "crowded," but the ability to precisely locate the new object would be acceptable in the eyes of my employer—crowded or not.
   This also comes up when I need to align a newly created line that spans the page as an "underline" for two or more text boxes. In this instance, I need the line to extend beyond the text boxes as a place to indicate a fillable text field, so the underline function of the font will not suffice. The text boxes and the line, itself, will only get too close to, or else too far apart from, each other.
   There are other instances where this would be a wonderful feature to have, but basically, I'm spoiled to the fine-tuning that InDesign allows, and would appreciate that one feature be incorporated into Acrobat Pro.
   Thanks for reading, and if you're a precision designer like me, please vote for this feature!
   Ken

   I would like to see a "transform" capability similar to InDesign, with a panel or set of boxes in which the actual pixel X & Y coordinates, as well as the dimensions of an object, can be precisely set. Currently, the resolution on this type of placement appears to be set at 2 points, and I would like to be able to fine-tune that to pixels or 10,000ths of an inch as I can in InDesign. That's the basic idea, but read on for rationale.
   I work mainly in InDesign to create pdf forms that I then take into Acrobat… more

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   Started  ·  45 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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8. You need to bring back the check box.

   When you have 500+ comments/corrections its time consuming to have to right click to mark each one. It was MUCH better before when you just marked the box.

   4 votes

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   Started  ·  Adminmeaggarw (Admin, Adobe) responded

   In the latest update of Acrobat DC, we have modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

   Open comment>Right Click>Add Checkmark

   Please also note that both the sort and filter options are available for the check mark.
   We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

   However there is one workaround to make the checkbox appear in one step by using the keyboard shortcut SHIFT + K .

9. Enlarge Font on Recent Screen Please

   The font on the "Recent" screen (where one views PDFs recently accessed) needs to be larger in my opinion. It was easier to read the screen before the update.

   2 votes

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   Started  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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10. forgotten my acrobat password to edit

    I somehow have put a password on acrobat where it automatically puts paswords on all of my documents and i cant remeber what the password is.... this means i and others can open documents but we cant edit them????

    2 votes

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    Started  ·  5 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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11. Pdf not recognized by default email application (Microsoft Outlook) on Windows 10 PC

    Bug. I am unable to attach and send pdf documents from Adobe using the default email application (Microsoft Outlook) from my Windows 10 PC even though it is set up in the default applications.

    5 votes

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12. Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged

    Compare Documents - Please add an option or setting to the compare document feature of Acrobat DC so that page shifts in paragraphs of unchanged text are not marked as changes.

    Currently it shows as a text delete and then a text insert on the following page.

    9 votes

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13. Regression rendering certain pdfs

    The latest version of Adobe Acrobat and Reader DC no longer renders some of our files correctly.

    The attached file has 3 pages, and when viewed in DC it renders page 3 on page 2 and 3 and doesn't render page 2.

    These files render correctly on adobe 11 and every other pdf viewer I've tried.

    Regards,
    Erik

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    1 vote

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