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  1. 1 vote

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Thanks for reporting this issue to us. Could you please share a sample PDF on which the issue is reproducible and a video of the issue that you are facing to help us debug the issue better.

    Thanks
    Mehak Aggarwal
    Adobe Employee

  2. 3 votes

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    Adminmeaggarw (Admin, Adobe) commented  · 

    Thank you for reporting the issue to us. We are unable to reproduce the issue at our end on the Acrobat version specified by you.
    Could you please share the file on which you are observing this issue and a snapshot of your commenting preferences.

    Regards
    Mehak Aggarwal
    Adobe Systems

  3. 1 vote

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    Adminmeaggarw (Admin, Adobe) commented  · 

    Thanks for reaching out to us. Could you please enable the commenting preference : "Always use log-in Name for Author Name" and then create comment. To enable the preference, use keyboard shortcut (Win : Ctrl + K , Mac: Command + K) and move to Commenting tab on the left hand side to locate the above mentioned preference.

    Thanks
    Mehak

  4. 1 vote

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    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi John. Can you share the PDF file on which this issue is happening .
    Also could you confirm if you are on the latest DC build : 20.012.20043.396433

  5. 2 votes

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    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try the F2 key functionality.F2 has been revert to renaming functionality . Please use F1 for contextual help when app is open and generic help no app is open.
    Hope this works for you.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    Thanks

    Mehak Aggarwal

    Adobe Employee

  6. 3 votes

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try the F2 key functionality. F2 has been revert to it's original functionality . Please use F1 for contextual help when app is open and generic help no app is open.

    Hope this works for you.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

  7. 1 vote

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try the F2 key functionality. F2 has been revert to it's original functionality . Please use F1 for contextual help when app is open and generic help no app is open.

    Hope this works for you.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

  8. 22 votes

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi

    Thanks for your time and patience and for your cooperation on this.

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try the F2 key functionality. F2 has been revert to it's original functionality . Please use F1 for contextual help when app is open and generic help no app is open.

    Hope this works for you.

    For detailed information about the latest update, please see the Release notes.

    Please let us know if you experience any issues.

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi there,

    Thanks for reporting the issue to us. We are looking into it and shall soon be coming up with an update.
    Meanwhile, you may please use Ctrl-F2 for the renaming function.

  9. 166 votes

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    Hi All,

    We have provided a registry protected fix, some users confirmed that this worked for them.
    Could you please try this at your end as well and let us know your feedback?
    Kindly make sure you are on the latest DC build(20.012.20043) and then follow the steps from the attached word file: “Steps.docx”.

    Regards,
    Arvind

  10. 53 votes

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    The original issue reported in the main thread is resolved by giving a preference for checkbox in the latest release. The other issue reported by Ian Davis is under our radar and we will let the user know if we pick it for future release.

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Thanks for bringing this issue to our notice Ian Davis. Your valuable feedback helps us improving our product. We discussed about this particular issue and we do not have any plans to work on it in immediate future. However, we’ll have it in our radar and might revisit at an appropriate time in future.

  11. 1 vote

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    Hi,

    Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!
    Thanks for your patience and support!

    Regards,
    Arvind

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi Ian, can you let us know if you are facing the same issue in the latest release of Acrobat.

  12. 7 votes

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Please email us the files at arviyada@adobe.com along with reference to this ticket for us to analyse the issue further.

  13. 3 votes

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    Hi ,
    Thanks for reaching out to us. We regret the inconvenience caused to you.
    We have tried at our end to reproduce the issue but we are unable to do so.
    Can you provide the review link of the review file or a local copy of the review file with all the comments to investigate further ?

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Please email me the file with the issue along with the reference to this ticket.
    My email ID is : meaggarw@adobe.com

  14. 18 votes

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi ,
    In the latest update of Acrobat DC, we have tried to modernize the commenting experience and at the same time, made it very clean and intuitive to use.
    As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is a workaround to add a checkmark in one step by using the shortcut SHIFT + K . Hope that helps for now.

  15. 248 votes

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi ,
    In the latest update of Acrobat DC, we have tried to modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is a workaround to add a checkmark in one step by using the shortcut SHIFT + K . Hope that helps for now.

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi ,
    In the latest update of Acrobat DC, we have tried to modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is a workaround to add a checkmark in one step by using the shortcut SHIFT + K . Hope that helps for now.

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi ,
    In the latest update of Acrobat DC, we have tried to modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is a workaround to add a checkmark in one step by using the shortcut SHIFT + K . Hope that helps for now.

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi ,
    In the latest update of Acrobat DC, we have tried to modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is a workaround to add a checkmark in one step by using the shortcut SHIFT + K . Hope that helps for now.

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    In the latest update of Acrobat DC, we have modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is one workaround to make the checkbox appear in one step by using the keyboard shortcut SHIFT + K .

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    In the latest update of Acrobat DC, we have modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is one workaround to make the checkbox appear in one step by using the keyboard shortcut SHIFT + K .

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    In the latest update of Acrobat DC, we have modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is one workaround to make the checkbox appear in one step by using the keyboard shortcut SHIFT + K .

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    In the latest update of Acrobat DC, we have modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is one workaround to make the checkbox appear in one step by using the keyboard shortcut SHIFT + K .

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi ,
    In the latest update of Acrobat DC, we have tried to modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    Open comment>Right Click>Add Checkmark

    Please also note that both the sort and filter options are available for the check mark.
    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC.

    However there is a workaround to add a checkmark in one step by using the shortcut SHIFT + K . Hope that helps for now.

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi,

    In the latest update of Acrobat DC, we have modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment. Please also note that both the sort and filter options are available for the check mark

    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC

    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Hi,

    In the latest update of Acrobat DC, we have modernize the commenting experience and at the same time, made it very clean and intuitive to use. As part of that, the checkbox is moved to the right click menu of the comment.

    We are sorry for the inconvenience caused and will consider adding the check mark by default for future updates of Acrobat DC

    Thanks

  16. 1 vote

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Thanks for reporting this issue. However we are unable to reproduce this . Can you elaborate more on the exact steps and share the PDF file if possible,

  17. 4 votes

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Sorry for the inconvenience caused to you. Kindly share with us specific details of the "typewriter button" you have used before as we are unable to identify any such button in comment tools before.

  18. 1 vote

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Sorry for the inconvenience caused to you. Kindly share with us specific details/steps of the issue you are facing.

  19. 3 votes

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Please use Keep Tool Selected icon to keep the comment tool selected.
    To use this, click on the drawing tool that you want to use, then select the pin icon which is the keep tool selected icon,
    This will keep the tool selected unless you explicitly disable it by clicking on the icon again.
    Hope this resolves your issue.

  20. 1 vote

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    An error occurred while saving the comment
    Adminmeaggarw (Admin, Adobe) commented  · 

    Thanks for bringing this issue to our notice. Your valuable feedback helps us improving our product.
    This difference in the color options in the quick tools drop-down and properties dialog box for shapes is intentional. We only offer limited colors in the quick tools drop down box and a wider color palette in the properties dialog box .
    We discussed about this particular issue and we do not have any plans to work on it in immediate future. However, we’ll have it in our radar and might revisit at an appropriate time in future.
    If it is implemented , we shall inform you.

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