Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?
Acrobat Pro DC v. 2021.00520058
Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)
I am unable to connect to the server, check for new comments, send/publish my comments.
In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."
There is no way to do this.
Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."
There is no problem with my connection. I can ping the server.
James Provost
shared this idea
-
Ryan Shubert
commented
Found a fix here:
https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-cannot-connect-to-the-review-server-13-107-136-9/td-p/12039117In Adobe:
(1) Clear remembered account information...Adobe Acrobat Pro DC > Preferences > Security > Adobe Experience Manager Document Security > Clear remembered account information...
(2) Reset Internet Explorer Settings
Adobe Acrobat Pro DC > Preferences > Internet > Internet Settings...
Internet Properties > Advanced > Reset Internet Explorer settings > Reset... > Reset