563 results found
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Subject: Urgent Support Needed for Adobe Acrobat Subscription Issues Dear Adobe Acrobat Support Team, I hope this message finds you well.
Subject: Urgent Support Needed for Adobe Acrobat Subscription Issues
Dear Adobe Acrobat Support Team,I hope this message finds you well.
I am writing to seek urgent assistance with my Adobe Acrobat services. I am subscribed to the Adobe Acrobat plan, paying €12.99 per month, which includes the feature to edit PDF documents. However, since Friday, your services have not been functioning at all.
I am unable to load or display any PDF documents, which has completely halted my work since Friday. I need to understand the reason for this issue and request an urgent resolution.
Attached, you will find…
5 votes -
Form Field Layer replaces document text
I've created a form field overlay template, and applied it to a document, but instead of overlaying the form fields in the document, it opens the document I was working with when I created the form field overlay template. What am I missing?
1 voteHi Bruce,
We are sorry you are experiencing trouble with the forms. We are currently investigating your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Change the word "Agreement" to "Document"
For e-signature, Please change the word "agreement" to "document" as it is not always an agreement. I would like to use it for invoices as well and other non-agreement.
1 voteHello Susan,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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FIX YOUR E-SIGNATURE SERVICES
I am paying an absurd amount of money monthly to be able to use ONE aspect of adobe - to get signatures on documents. The fact that, without fail, I can count on "request e-signature services are temporarily unavailable" as an error message JUST when I've gotten into a workflow is absolutely infuriating. I wasted two work days already last week on hold with customer service when it would not work at all. How can this possibly be an acceptable level of product performance??????
1 voteHello Jennifer,
We’re very sorry for the frustration and disruption this issue has caused. We understand how critical e-signature services are to your workflow, and that encountering repeated errors is extremely frustrating. While our team reviews this situation to identify the cause and improve reliability, you might try using your browser in incognito/private mode as an alternative—it can sometimes help bypass unexpected issues. We truly appreciate your patience and feedback as we work on this.
Best regards,
Sign in Acrobat Web Team
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improvements needed
The auto-place fields makes the same mistakes on every one of these documents. Where it says "printed name" it inserts text instead of recipient name. Where it literally says TItle, it inserts text instead of my title. I only want it to insert date of signing, not date, and these fields seem to be assigned randomly. There needs to be a way to train this so that it does subsequent documents correctly. I have about 250 of these to send out and it should be so much faster than it is.
1 voteHello Janet,
We’re sorry for the frustration this issue has caused. Thank you for sharing the details about the auto-place fields. To help us better understand and resolve the problem, could you please provide a short video or screenshots showing how the fields are being inserted incorrectly? Your input will help our team work on improving the feature so it behaves correctly in subsequent documents.
Best regards,
Sign in Acrobat Web Team
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hard to use
I have always found Adobe very difficult to use just gotten a very large multi page form from my employer I need to fill out I've tried everything I can to try to figure out how to fill in these boxes on my computer or on my phone and it is a nightmare I don't know if it's because the people in the office that made the document did not create it as a form or what but it is very difficult.
1 voteHello Jeff,
We’re sorry to hear about the difficulties you’re experiencing. Filling out large, multi-page forms can be challenging, especially if the document wasn’t originally created as an interactive form. To help us better understand the issue, please let us know which steps were taken to create this document. We appreciate your patience and thank you for sharing your experience.
Best regards,
Sign in Acrobat Web Team
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Editing documents
This is awful. Adobe Acrobat keeps deleting text boxes that I have put and completed with text making me restart the whole document and not saving my work. I've tried everything. I have saved the pdf before adding more in an attempt to save my work but it just doesn't work.
1 voteHello Ashlyn,
We’re very sorry for the frustration and inconvenience this issue has caused. To better assist you, could you please provide us with more details about the issue? Any specific steps you took before encountering the problem, as well as any error messages you may have seen, would be very helpful. Thank you for your patience and collaboration!
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Не отображается текст на русском языке, на котором был заполнен документ.
После сохранения не отображается текст на русском языке, на котором был заполнен документ.
1 voteHello Алексей,
We’re sorry for the inconvenience you’re experiencing. Thank you for bringing this to our attention. Our team will review the issue with Russian text display and work on resolving it to ensure that text entered in the document appears correctly after saving. We appreciate your patience as we address this.
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Text Suggestions should be turned off and cache deleted!
The saved data that is typed into forms should actually delete when you click the "clear data" button. Otherwise the program will keep trying to suggest things as you type and often it crashes trying to do so.
1 voteHello Martha,
Thank you for your suggestion! We truly appreciate your feedback and your interest in helping us make our product better. Our team is always looking for ways to enhance the user experience, and we will carefully consider your request as we continue to improve our service.
Best regards,
Sign in Acrobat Web Team
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Constant change is so frustrating for users
Why do you continually move everything. You give us fill and sign and then you take it away. every time I go to use an APP you seem to have changed everything. NEWS FLASH your users are not ADOBE developers who know how to use everything and how to find everything. You make it sooooo hard for a regular user.
1 voteHello Janine,
We’re very sorry for the inconvenience and frustration this has caused. We understand that changes can feel disruptive at first. These updates are designed to improve the experience and, once tried, many users find them really helpful and easier to work with. We truly appreciate your patience and feedback as we continue to make the app better for everyone.
Sign in Acrobat Web Team
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Acrobat E-Sign hangs while autosaving
Acrobat e-sign will frequently hang indefinitely while trying to autosave a document. Cannot download the document once stuck in the "Saving..." stall, so this effectively causes all new changes to be lost.
1 voteHello David,
We’re sorry for the inconvenience you’re experiencing. To better assist you, could you please provide us with more details about the issue? Any specific steps you took before encountering the problem, or is this issue happens with any browser? As well as any error messages you may have seen, would be very helpful. Thank you for your patience and collaboration!
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Template Issues
Hello, as an assistant I would LOVE if we could share template ownership as well as let owners resend templates that have errors without having to cancel or delete it and starting a new agreement, also if we can have the ability for signees to change the document name(maybe even with approval from owner) that would be great!!! please consider these requests and thank you for your time!!
1 voteHello Serenity,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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let people use e-sign
I used the E-sign yesterday, and now it wont work. We pay for adobe and other things from our company, so i dont understand why we cant use your E-sign system..
3 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Text Not Wrapping
I have an issue with text input into a field not wrapping. When filling out the form, it looks fine, but submissions I receive have all of the text on one line, leaving it unreadable.
1 voteHi Charlie,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. In the mean time, could you please tell us the specific steps you took in order to face this issue?
We appreciate your patience. If you have any further questions, please feel free to let us know.
Thanks,
Sign in Acrobat Web Team
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text color
document text addition has no color, then it is useless
1 voteHello Μιχαλης Χ,
We are sorry you are experiencing trouble with this feature. Could you please send us more information, like a screenshot or a video of the issue, and if it is persistent? This will help us a lot to review the issue.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Faster initialing
Would be very helpful if the Initials tool when signing would 'stick' to the cursor so you could add multiple initials without having to click Sign>Initial every time.
I am needing to initial 40-50 pages of a contract document and it takes considerably more time than it should having to perform 3 clicks per initial.1 voteHello Howard,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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How to Reconcile Payroll Liabilities in QuickBooks Payroll?
Mistakes in data entries is very natural that’s the reasons QuickBooks has an option of adjust reconcile payroll liabilities in QuickBooks. Users can reconcile their payroll liabilities to correct the employee year-to-date or quarter-to-date payroll information. In this segment we learn about what payroll liabilities are in QuickBooks and how to reconcile it.
Read More: https://qbsenterprisesupport.com/reconcile-payroll-liabilities-in-quickbooks/
1 vote -
Bulk download documents
Allow users to bulk download signed/filled documents as you would each individual. selecting more only states "cannot combine the documents" but would be beneficial to download multiple simultaneously.
1 voteHello Oscar,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Move Continue Button to Top
Move the continue button for terms of use to the top of the web form documents from the bottom. My customers struggle to scroll and find it.
1 voteHello,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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Government from templates
The new format for Requesting e-signatures does not allow the user to access the US Government Forms template library.
1 voteHello,
We are sorry you are experiencing trouble feature . We are triaging your issue and are gathering more information to understand the problem better.
Does this happen with a specific file, or could you point us to where the "US Government Forms template library" is normally accessed?
Thanks,
Sign in Acrobat Web Team
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