477 results found

1. your ****** website

   your website navigation is just horrendous. my god, it takes 10 minutes to figure out how to get to my templates for esign. jesus christ, this is EVERY SINGLE TIME. i don't come here everyday, so its a nightmare trying to navigate past all the ******** you try to get me to download or buy. just take me to my **** and stop changing where the links are. do better, you charge enough **** money you should give two ***** about your customers time and convenience

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Legacy Healthcare,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:

   1.  Click on your profile icon.

   2.  Select "Settings".

   3.  In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   
   

   Thanks, Sign in Acrobat Web Team

2. Documents not loading bug

   I can't get document to load. I need to get this bug fixed so I can access signed documents.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hello,

   We are sorry to hear that you are experiencing trouble with this feature. We are currently triaging your issue and gathering more information to understand the problem better.Could you please provide more details on the issue you are facing? For instance, is this problem occurring with a specific file, or does it happen consistently with any file? Any additional details would help us narrow down the root cause and find a solution more efficiently.

   Thank you,

   Sign in Acrobat Web Team

3. Web form I issue contract links

   I issue contract links via a web form, and this problem has appeared. I need an explanation of the problem, noting that a link from the Excel program has been shared.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hello,

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

   Thanks,

   Sign in Acrobat Web Team

4. Pay by use

   I don't mind paying $5 per use for fill and sign through adobe. But I don't want to sign up monthly for something I need twice a year. I have decided to print and scan instead. The pay by use would have been preferable to me.

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5. Usless buttons

   Cant download after adding sig, what is the point of this if I cannot download using the download button

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6. Bug Found - Multiline Text Field

   RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

   -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

   -Create webform by upload that PDF with the Multiline Text Field

   -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar appears to indicate you are entering text beyond the display limit of the box

   -Submit the webform

   -Check the completed webform and see that not all of the lines appear in the completed form

   Note that when a Multiline Text Field is created during the webform creation/webform editing workflow within acrobat.adobe.com, submitted text in that Multiline Text Field is resized to fit the box when the webform is submitted. So you can view a form submission as long as there weren't too many lines for the text to resize small enough.

   Opinion: While regular PDF form creation workflow from within Acrobat's desktop software is definitely power-user centered, it seems that the Webform workflow is supposed to be more approachable to those who don't have as much experience with Acrobat. I think having an option worded like "Limit number of lines to height of textbox" or "Disable Scrolling for this field" would greatly improve the user experience. I was able to find a script that does this, and I knew how to use that script, but I don't believe that many people who use these Webforms will know how to get around this situation. The script in question:

   var myDoc = event.target;

   var f = myDoc.getField("Form[0].SubForm[0].TextField1[0]");

   f.doNotScroll = true;

   RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

   -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

   -Create webform by upload that PDF with the Multiline Text Field

   -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar… more

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello John,

   Thank you for your detail information, we have review this issue and seems to be an intended behavior. Please feel free to leave any feedback again.

   Sign in Acrobat Web Team

7. cant use signature and change the name

   make it work right

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   Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Kali, 

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, would you be so kind to explain the issue a little bit deeper? Or if it's happening only with one document, could you please share it with us?

   Thanks,

   Sign in Acrobat Web Team

8. UPGRADE IS HORRIBLE!!!!

   HATE IT!! I have used Adobe sign for years. I recently upgraded and now nothing works!!! How can I get back to the old "classic option?"
   
   I'm limited on how many documents I can add. I can't even find my documents to merge them together. My fields no longer work together. THIS UPGRADE IS HORRIBLE.

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9. Sign button not clear enough

   Can you please change the name of the 'Click to sign' or 'Tap to sign' button for a client to complete the AdobeSign to 'Submit'. We have a LOT of clients complaining that they have already signed when we ask them to complete the form and they are not noticing the button when it says 'Click to sign' or 'Tap to sign'. It really needs to be updated to 'Submit signature' or something along those lines.
   Thanks.

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10. E-signature order

    It would be nice if you could assign the signature order to multiple people. For example, if I am sending out a lease I want all of the tenants to sign in either order. After all of the tenants sign then I want to lease to be sent to the landlord for signature. Docusign has a feature that allows for this.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Hamed,
    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks,

    Sign in Acrobat Web Team

11. E-sign templates aren't working properly.

    E-sign templates aren't working properly. The window says the document is not sent but when I look at my email it looks like it was sent out. This has caused duplicates to be sent out.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Hamed,

    We are sorry you are experiencing troubles with our app . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more details regarding the issue you are having? For example if you are seeing an error when you try to send the agreement or anything you consider could help us narrow down a possible solution for this.

    Thanks,

    Sign in Acrobat Web Team

12. E-sign Needs to be Changed

    The e-sign changes have been very confusing for most of our clients. They don't see the "click to sign" "continue" buttons and about 90% of them miss the final submit button. I have had to get on video screen shares and follow up with clients on outstanding signatures 9/10 for every agreement that gets sent out. It is unsustainable, instead of doing billable work I have to walk them through how to complete an e-signature. I would like you to change this part of your platform into a more user friendly and or obvious format. So that I can stop chasing people for signatures. Also, when they receive the reminder emails the link doesn't send them to the document for signature. Instead they need to look in their email for the original email. This has been frustrating as well.

    The e-sign changes have been very confusing for most of our clients. They don't see the "click to sign" "continue" buttons and about 90% of them miss the final submit button. I have had to get on video screen shares and follow up with clients on outstanding signatures 9/10 for every agreement that gets sent out. It is unsustainable, instead of doing billable work I have to walk them through how to complete an e-signature. I would like you to change this part of your platform into a more user friendly and or obvious format. So that I can stop… more

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Hamed,

    We are sorry you're having troubles using our app. Your feedback is very important to us as it help us understand better the areas in which we can improve the usability of the app. We will work on this in future updates. Rest assured, your comments will be taken into consideration.

    Thanks for your patience.

    Sign in Acrobat Web Team

13. Prozessschritt-Benachrichtigungen nicht zu verwenden

    Ich hatte ein Dokument erstellt, was von zwei anderen Parteien und mir unterzeichnet werden musste.
    Über die erste Unterschrift wurde ich noch informiert. Leider wurde ich aber nicht darüber informiert, dass die zweite Partei unterzeichnet hat und meine Unterschrift fehlt.
    Das ist echt schlecht, wenn man sich auf den Prozess nicht verlassen kann.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hallo Markus,

    Es tut uns leid, dass Sie Probleme mit unserer App haben. Wir untersuchen Ihr Problem und sammeln weitere Informationen, um das Problem besser zu verstehen. Könnten Sie uns weitere Einzelheiten zu Ihrem Problem mitteilen? Wenn Sie beispielsweise einen Fehler in einem Teil des Signatur-Workflows feststellen oder uns Einzelheiten mitteilen, die uns Ihrer Meinung nach dabei helfen könnten, die Ursache des Problems einzugrenzen 

    Vielen Dank, 

    Anmelden Acrobat Web Team

14. You need to fix this **** E-sign!!! It's terrible!

    Sorry, but your E-sign is absolutelly ****. Ok, my internet is not very good today, but I spent more as 4 hours and at least I find, that your e-signature is.... Sorry, good luck.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Velga,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more details regarding the issue you are having? For example if you are seeing an error or the page not loading or anything you deem important for us to know will really help us.

    Thanks,

    Sign in Acrobat Web Team

15. E-sign function not good

    The e-sign function is really bad now,
    Boxes that have been ticked are no longer ticked after being e-signed.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Hang Joon,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

16. tend not using this anymore as I cannot find my way anymore in the functionalities

    very user unfriendly compared to previous version

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Margie van der Valk,

    We're sorry to hear that you feel unsatisfied with the product, we would appreciate your feedback on which features you find unfriendly. In order to keep track of your suggestion, please, let us know if you're using the desktop app or web app, and what kind of task you aren't available to complete.

    Thanks,

    Sign in Acrobat Web Team

17. Option c.c. envoi abusif de notifications document incomplet

    Bonjour,
    Lorsque j'utilise l'option c.c. dans Adobe Sign, la personne en c.c. reçoit une notification à chaque fois qu'un signataire appose sa signature. Quand il y a plusieurs signataires, souvent 4 et plus, cela fait beaucoup de notifications inutiles pour la personne en c.c. Je croyais que cette option était pour envoyer une notification seulement lorsque le document est terminé, or ce n'est pas le cas. Ceci m'empêche d'utiliser l'option c.c. car je ne souhaite pas submerger la personne en c.c. de notifications au sujet de documents incomplets. Merci de recueillir ce commentaire.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Aurélie Roy,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

18. quiero saber si hay limitaciones en los envíos mensuales para las firmas

    me gustaría saber si hay limitaciones en los envíos mensuales en Adobe

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hola Oscar,

    Las cuentas de Adobe Pro no tienen limitaciones para envíos mensuales, sin embargo, las cuentas gratuitas, por otro lado, si tienen. Cada cuenta gratuita puede mandar dos acuerdos para firma. De cualquier forma, siéntete libre de comunicarte nuevamente si tienes alguna otra duda o necesitas apoyo con el uso de nuestra aplicación.

    Gracias,

    Sign in Acrobat Web Team

19. Unable To View Agreements

    Unable to see any completed agreements that have been signed.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are having troubles with the app. We are triaging your issue and are gathering more information to understand the problem better.

    We will do our best to address this issue as soon as possible.

    Thanks,

    Sign in Acrobat Web Team

20. Terrible feedback system, design and navigation, getting worse

    Terrible user experience. Options and navigation make no sense. Agreements glitch out half the time and can't be recovered or used to edit a new version of the existing form. Unable to perform simple actions, can't even simply copy text in PDF. How is any of this hitting the low bar for not stupid.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.

    Thanks,

    Sign in Acrobat Web Team