505 results found

1. Efile does not load document

   Why does your esign continue to not load. It is so frustrating

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Janine,

   We are sorry you are experiencing problems with the eSign feature. We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we can find the cause for this issue.

   In the meantime, could you give us more information regarding it? Does this happen with all the files you upload? Is this issue consistent on your end?

   Thanks!

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2. Poor experience sice update

   Since the update the E-Signature administration is sluggish and often crashes. Will these bugs be fixed.

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Andy Smith,

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we can find the cause of the problems.

   In the meantime, could you give us more information regarding this issue? If it happens all the time or only with a certain document type?

   Thanks,

   Sign in Acrobat Web Team

3. Over all nice book to acquire basic knowledge if you could add technological approach for young learners in this book means even more useful

   Collect Feedback from the Various kind people try to get different perspectives.
   Analyze if the changes had any positive impact.Find out how you can improve the point even more . give discounts to buyers for selling more number of books affordable rate of books also matters. Approach this kind of books in educational institutions for the reachability. Selling of this book in online websites also beneficial.

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Vinothini,

   Thank you for your comments! We appreciate your interest in helping us improve our product as we are always looking for ways to improve.

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4. Datum Autocomplete

   Autocomplete für das verdammte Datum funktioniert nicht richtig. Es ist schon das zweite Mal das ich aus Versehen Partnern Dokumente mit dem falschen Datum geschickt habe. Warum die Funktion haben, wenn es nicht das heutige Datum als default hat?!

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Es tut uns leid, dass Sie Probleme mit der neuen Funktion haben. Wir untersuchen Ihr Problem und sammeln weitere Informationen, um das Problem besser zu verstehen. Könnten Sie uns in der Zwischenzeit bitte weitere Informationen zu dem Problem mitteilen, mit dem Sie konfrontiert sind? Dies hilft uns, schnellstmöglich eine Lösung zu finden.

   Danke,

   Melden Sie sich beim Acrobat Web Team an

   
   

5. Sign button hidden by language overlay

   Button hidden when trying to sign document.

   The language overlay at the bottom of the document is blocking the button that needs to be pressed in order to submit a signed document.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry you are having trouble with this feature. Could you provide a screenshot of the issue so we can understand it better?

   Thanks,

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6. Bug Found - Multiline Text Field

   RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

   -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

   -Create webform by upload that PDF with the Multiline Text Field

   -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar appears to indicate you are entering text beyond the display limit of the box

   -Submit the webform

   -Check the completed webform and see that not all of the lines appear in the completed form

   Note that when a Multiline Text Field is created during the webform creation/webform editing workflow within acrobat.adobe.com, submitted text in that Multiline Text Field is resized to fit the box when the webform is submitted. So you can view a form submission as long as there weren't too many lines for the text to resize small enough.

   Opinion: While regular PDF form creation workflow from within Acrobat's desktop software is definitely power-user centered, it seems that the Webform workflow is supposed to be more approachable to those who don't have as much experience with Acrobat. I think having an option worded like "Limit number of lines to height of textbox" or "Disable Scrolling for this field" would greatly improve the user experience. I was able to find a script that does this, and I knew how to use that script, but I don't believe that many people who use these Webforms will know how to get around this situation. The script in question:

   var myDoc = event.target;

   var f = myDoc.getField("Form[0].SubForm[0].TextField1[0]");

   f.doNotScroll = true;

   RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

   -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

   -Create webform by upload that PDF with the Multiline Text Field

   -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar… more

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello John,

   Thank you for your detail information, we have review this issue and seems to be an intended behavior. Please feel free to leave any feedback again.

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7. Stick with the old format -- If it ain't broke, don't fix it.

   The new format/visual that comes up when clicking "USE TEMPLATE" is cluttered and messy. The old format was much cleaner when dropping in text fields on a form template before sending out for signature. It was a much better format when the customer email info and email message was shown in the second screen/page before sending. With those two separate pages now being combined in the left side menu bar, it clutters the process and makes it more time consuming -- runs much slower than ever.

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hi Scott,

   We are sorry you are experiencing trouble with the new feature. We know you will like this new format since it makes things a lot easier! Please consider on giving it another try!

   We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

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8. Como descargar 100 documentos firmados + auditoria

   Hola, por política hemos hecho firmar más de 100 documentos y necesitamos descargarlos para guardarlos con su informe de auditoria. ¿Donde esta la opción para descargar todos los documentos firmados + informe auditoria?. Gracias

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Inma Soriano,

   To download any amount of signed agreements please follow the next steps:

   1. Click the "Documents" tab at the top left of the home page
   2. Scroll down on the left hand panel until you see "Agreements" and under it click the "Completed" option
   3. There, all the finished agreements will be displayed, and you will find the "Download PDF" and "Download Audit Report" options on the right hand panel when you select any agreement.

   Please let us know if this information was helpful!

   Thanks,

   Sign in Acrobat Web Team

9. Seitenbegrenzung E-Signaturen anfordern trotz Adobe Pro

   Guten Tag,

   trotz Adobe Pro ist die Seitenzahl bei E-Signaturen anfordern auf 25 begrenzt.

   Siehe Anhang

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   Need Info  ·  AdminAnonymous (Admin, Adobe) responded

   Hello Janik,

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

   In the meantime, is it possible for you to share the file you are having issue with? So we can fully identify what the issue with the file is?

   Thanks,

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10. No se puede descargar documento para firma electronica. Document not supported

    No funciona la firma electronica, me puedes ayudar, no carga el documento, contesta incompatible con firma electrónica.
    Gracias
    Magdalena

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    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Gonzalo,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And what are the steps that been causing you the issue?

    Thanks,

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11. Need to SPEED & STREAMLINE

    Your Adobe Pro Digital Signature has always taken forever to run and is extremely complicated and borderline ancient. With each "downgrade" it get sworse and now doesn;t even work. You concentrate on adding all these complicated useless fetures that nobody wants or needs and forget the basice....ACCURACY, TIMELINESS, ETC.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Gilbert,

    We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment.

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Text disappears

    No idea. But when I sometimes save everything and come back, some parts of the document just disappear.

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    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Mykyta,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And what are the steps that been causing you the issue?

    Thanks,

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13. Signing multiple documents in one envelope

    Hello! The ability to rename batch submissions has disappeared. Now they are all under the same name "Binder". It is impossible to distinguish documents when there are many of them.

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Julia,

    You can change the name of the agreement in Review and Send modal, before you sent it out (see image). Please let us know if this resolve your question and if you have any other query.

    Thanks,

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14. I thought that The ? meant I would get HELP

    Where are the files I sent for signature? Where are the files that haven't been signed? Why do all my documents have the same name? At least DOCUSIGN would put the email address and customer name in the Document Name! This is not very customer friendly!

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Brandon,

    You can find all your files in the "Documents" tab at the top of the page, then you can select the type of document you need to look for on the left hand panel. E.g. Clicking "In progress" under "Agreements" will display all the sent documents waiting for signatures.

    Please let us know if this information was helpful!

    Thanks,

    Sign in Acrobat Web Team

15. does not work

    not letting me see my documents in progress

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    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Andrea,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, could you help us providing more details, to troubleshoot this issue.

    Thank you for your patience,

    Sign in Acrobat Web Team

16. Terrible esign experience

    Extremely unfriendly software. I've always used DocuSign to sign documents and my experience has been seamless. Wasted so much time trying to e-sign with Adobe and still not able to.

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hello,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues , please let us know so we can help troubleshoot and provide any possible solutions.

    Thank you for your patience as we triage this issue.

    Sign in Acrobat Web Team

17. e-sign progress

    your e-sign is so sketchy. people have an amazingly difficult time finishing these documents we send. either they can't finalize because they've finished all the fields, and adobe doesn't recognize that they have, or they don't finish.
    What we desperately need is for adobe to allow us to see the progress. This is a basic feature implemented by other e-sign products like dochub for instance.
    If we had ability to download 98% completed document, we could work with it. not seeing any progress until your broke finalization process is a deal breaker

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hello,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues where completed fields aren't being recognized, please let us know so we can help troubleshoot and provide any possible solutions.

    Thank you for your patience as we triage this issue.

    Sign in Acrobat Web Team

18. is there a way to download all completed agreements in adobe pdf

    is there a way to download all completed agreements in adobe pdf

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    The application doesn't currently support this feature. However, we are always looking for ways to improve our product and will definitely consider your request for future updates.

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19. Something went wrong

    Hi,
    I'm getting Something went wrong errors when trying to finalise agreements for e-signing. Please investigate.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem with or any other information that you consider important?

    Thanks,

    Sign in Acrobat Web Team

20. Missing characters from Croatian alphabet

    Application is ok, but it has trouble with textboxes containing characters such as č, ć or š. Textboxes containing such characters disappear when document is exported to pdf.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Please bear with us until we find a solution to this issue.

    We appreciate your support!

    Thank you,

    Sign in Acrobat Web Team