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Acrobat Web

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431 results found

  1. Being throttled on the number of e-signature files I can send is frustrating. If you would just tell me what it would cost to increase that limit for just two months, that would be super helpful. I'm sending out about 750 files for e-signatures, only until June. Help!!

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  2. This software is close to unusable.

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    Hi Waterfront BIA,

    We're sorry you're having a bad experience with app, could you bring us more details? Which aspects are unusable? Are you using the web app or desktop?

    Thanks for your feedback,

    Sign in Acrobat Web Team

  3. The new placement of text/signing boxes works well for completing documents electronically. The uploading and sending of those documents? Not working well. Takes 3 or more times sometimes of prepping a document, entering remarks, and trying to send before it actually gets sent out.

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    Hi Covenant Insurance Agency LLC,

    We're sorry to hear that you're having a bad experience while sending the agreements. It was with a document in particular? We're gonna take care of it, and fix it as soon as possible.

    Thanks for lettings us know,

    Sign in Acrobat Web Team

  4. When moving a text zone, releasing the click makes the zone move slightly down, as if it was "settling in" in a sort of 3D effect. While probably done on purpose to look cool, that makes it very difficult to precisely place text zones where wanted.

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    Hi Léo Gillot-Lamure,

    We're sorry that you're having this kind of experience, and thanks for letting us know. Could you give us a little more details? How long have you been facing this issue? There are any steps or flow that you followed? This always happens?

    We're triaging this issue to resolve it the most quick as possible.

    Thanks again,

    Sign in Acrobat Web Team

  5. Fields have been created for me but some are not actually places for the signer to enter information, and when I click "Delete Field", the field will not be deleted/removed. So I have to go back to the old version which is frustrating.

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    Hi Annie Boehnen,
    Thanks for keep giving us feedback. We are triaging your issue and are gathering more information to understand the problem better. Thanks for your patience. If there's any other topic, issue or problem, let us know.

    Thanks,

    Sign in Acrobat Web Team

  6. My Signature was deleted from my Adobe Account. Your technical support team refused to help restore it. I have hundreds of saved documents in Adobe that are signed with this signature. Adobe could recover that signature from any of these documents, but refuses to help

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    Hi Kirk Foster,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. FIll & Sign option is not working

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    Hi TK Subhash,

    We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool?  If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  8. At the time of filling the form the text box moves from it's place once we click somewhere else.

    Once the form is filled and downloaded, the text boxes are either incomplete or moved and sizes also are changed.

    1 vote

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    Hi Prateek,

    As a follow up we will like to know more information about this issue. Could you provide more details? For example, if you could share the document you're using, the steps you do and any other information that might be helpful to us.

    Thanks,

    Sign in Acrobat Web Team

  9. just trying to sign... it failed, so I re added my signature and it still returns and "unknown error." So annoying!

    1 vote

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    Hi Daniel,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. There are several issues we are experiencing (and other colleagues have experienced this as well!):
    Now that you can add multiple documents to an e-sign (finally!), it often puts the wrong document into the new window that allows you to add a document. I have had this happen numerous times.
    When you get to the window with the message portion, you cannot backspace and make corrections in the "message" box. You have to add info in to the title of the document which is then replicated in the message portion. There's no way to add additional info without the ability…

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. Where is the digital signing feature I paid for ?

    1 vote

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    Hi Angelo,
    The settings to enable Digital Signature are following the next steps:

    1. Profile
    2. Settings
    3. Edit Settings
    4. Account Settings
    5. Digital Signature
    6. Enable "Download and Sign with Acrobat"

    Once the feature is enabled on settings, while you're preparing the document, place a signature field and while customizing it, the signature type can be changed to Digital Signature.
    If you still have some trouble, let us know, we're glad to help.
    Thanks,
    Sign in Acrobat Web Team

  12. This current Adobe Acrobat online interface is horrible. How do I switch to the old one? the useability has decreased dramatically.

    1 vote

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    Hi Lisa,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  13. I want to remove my e-signature that have been stored. But no matter WHAT I try it doesn't work. I click on the place to manage my signatures and look no way to do anything. What has happened to Adobe. Going done with your services. making thing hard to find and hard to work with. Just disappointing.

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    Hi Rayne,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  14. Go back to how the adobe forms were previously. The new way doesn't allow a person to enter more than one document unless going back to Legacy version, and can't do that without entering an email address first. Also trying to fill in the names and data fields is not easy like it used to be. The new way is way more complicated than it has to be and takes so much longer, which more headaches for people on the receiving end as well.

    1 vote

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    Hello Kelly,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. Do have any feature about more than 100 page can request to e sign ?

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    Hi Jung Moon,

    Currently Acrobat Web doesn't support more than a 100 pages for request signature. We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  16. bring back multi page sizes for Esign
    this new version does not have page functionality

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    Hi Lloyd Payne,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  17. You need to have the ability to resend documents to be signed cause the idiots can't find them in their inbox.
    Also, default settings for signing documents i.e. push notifications when they have not signed should NOT be hidden, should have that there so I can apply this to each document I send out.
    Also, automatic reminders that documents have NOT been signed to the person who set up the document in the first place!

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    Hi Susan Hilton,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  18. Easier to send back

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  19. The new AdobeSign in v 2023.008.20533 is so full of problems that we have gone back to printing forms and signing them in ink. Why does AdobeSign change the entire formatting of the finished PDF? Font size and word wrap are two examples of items that are completely ruined when sending in AdobeSign now.

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    Hi Mike Simoli,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  20. Can you please add a draw signature field for witnesses.

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    Hi Alexcia D'Urso,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

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