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Acrobat Web

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375 results found

  1. Your program doesn't work anymore!

    I select Request e-signatures and then get one of the many pages I want to bring over and it goes immediately into add email and name mode and ready to send.... but I need to add 6 more pages. I go in to EDIT and try to add pages and it brings them in but I can't read the tiny thumbnails to confirm they are the right pages. Then I say save and I get two errors at the bottom of the page.

    This program has only gotten worse since I first started with it.…

    1 vote

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    Hello,

    We are sorry that this update is causing you issues. Could you provide more information about this issue? For example what are the errors that you mention, the steps that you do to encounter this issue and anything you deem important will be helpful for us. 

    We really appreciate your feedback and hope you give us more information on how we can improve this feature.

    Thanks,

    Sign in Acrobat Web Team

  2. We have now been told by several of our clients that they aren't receiving their e-signing email from Adobe until over a week later? This obviously disrupts our business significantly.

    1 vote

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    Hi Carli,

    We are sorry you are having trouble with this feature. Could you provide more information about this issue please? For example, if is with just emails outside your organization that are having this issue, also if the agreements are not getting redirected to spam or if they didn't get lost in their inbox, if you are getting the confirmation email that the agreement has been sent and any other information that you might deem important.

    We really appreciate you bringing this issues to us.

    Thanks,

    Sign in Acrobat Web Team

  3. The new e sign is not working properly. Whether I have a prefilled form or fill it out in the cloud file, when I click on e signature, the program is inserting text fields in my form and overwriting the data I have typed in. I have sent test forms for signatures and the forms are blank.

    1 vote

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    Hello Philip,

    We are sorry that you are having trouble with this feature. Can you provide more information about this issue? For example, the steps that you do in Acrobat web and cause problems, also any information that you deem important will be helpful for us.

    Thanks,
    Sign in Acrobat Web Team

  4. Functionality for E-Sign features have seemed to disappear. Half the time I get forced into legacy view, honestly I would prefer to have the option to switch.

    Adobe Acrobat's web interface is very buggy. Most of the time I cannot open or edit files without follow a very specific flow. For example, If I click on a Bulk send agreement draft in Recents and choose to edit it, it freezes. I have to go through the E-sign menu or create an all new bulk send most of the time.

    1 vote

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    Hi Petter, 

    As a following comment we will like to know more about the issues that you have with the Send in bulk feature, could you provide the specific steps that you do to trigger this problems please? Also, please try updating your browser to the newest version since Acrobat Web supports the latest.

    Thanks!

    Sign in Acrobat Web Team

  5. Our business uses Adobe predominately for the e-signing feature. When we first purchased the service it was relatively easy to use, smooth and no major issues. In the past two months Adobe has updated the entire e-signing product at least four times, meaning buttons are changed around for no reason, it takes re-learning the service every time.

    It used to be almost instant to send to our clients, it now takes upwards of ten minutes. It's slow and clunky. Constantly freezing and restarting. It takes sometimes up to an hour to update, meaning we cannot use the service in that…

    1 vote

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    Hello Carli,

    We are sorry that you are having trouble with this new updates and appreciate your feedback. Can you provide more information about this issue? For example, the steps that you use and cause problems and any information that you deem important will be helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  6. E-Sign - new version is terrible as it causes way more time to send multiple documents!!

    1 vote

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    Hello Mike, 

    We are sorry that you are having trouble with this update. Could you please provide more information on what features are missing that you need? or anything else that you think will help improve this experience for you?

    Thanks,

    Sign in Acrobat Web Team

  7. How do I go back to the Legacy version as the "NEW" version is not working at all and I can't send requests for electronic signatures!!!

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    Hello Mike,

    We are sorry you are having trouble with this new update. Could you provide more information about this issue? For example, the features that are missing from the old version and you need, what exactly is not working for you and the steps you do to trigger the issue. Any information that you deem important will be helpful to us.

    You can also go back to the old version by following this steps:

    1. Click on your profile 
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast 

    This will apply only to NEW drafts created after changing this setting

    Thanks,

    Sign in Acrobat Web Team

  8. you have removed the "add multiple documents" when sending for signature feature, please revert this back, as your combine files is not efficient enough. i fail to see how this being removed is agreeable to your customer base! please add it back in

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    Hello Muniz Adam,

    We are sorry that you are having trouble with the new update. For adding multiple files for signature request we do support multi selection. You can try selecting  from the beginning more than one document when prompt to pick a file, this can be done by uploading them directly from your computer or using the previously used files in Acrobat. 

    We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.

    Thanks,

    Sign in Acrobat Web Team

  9. For some reason recently the screen has just been white when trying to access and I am unable to send documents out to be signed.

    1 vote

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    Hello,

    We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps that you do before the issue, if is with an specific type or if you see any error through this process 

    Thanks,

    Sign in Acrobat Web Team

  10. Merhaba;
    Adobe Acrobat Pro kullanıyorum. Mac bilgisayarımda, Pro yazılımında, nitelikli elektronik imzamı adapte edip kullanamıyorum. Bu işlem için, Adobe Reader'ın eski bir sürümünü yüklemem gerekiyor, sürüm güncellemesi yapıldığı anda da imzalama işlemi yapılamıyor.
    Bilginizi ve en kısa sürede çözüm için ilginizi rica ederim.

    1 vote

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  11. Hello! I am unable to add signature box when using the "request e-signatures" feature. I am a deadline to submit a contract and now will be delayed getting it to a client. I have had this repeated issue with your software. Please, please invest in getting this fixed.

    1 vote

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    Hello,

    We are sorry to hear you are having trouble with this feature. Could you provide more information about your problem? For example a screenshot of the error if anything is shown or what it says, what are the usual steps that you do before triggering this issue and other things you might deem important.

    Thanks,

    Adobe Sign in Acrobat Team

  12. Not working.... there's a document "Waiting for me" and it just won't show anything... tried FF and chrome and nothing, its just a blank screen.

    1 vote

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    Hello Manuel,

    We are sorry that you are having trouble with this feature. Could you please provide more details about this issue? If is happening with a specific file or with all of them, if you see an error and other things that might be good to know for us.

    Thanks,

    Sign in Acrobat Web Team

  13. We would like there to be a date/time stamp under our signature as well. Same as signer's signature.

    1 vote

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  14. Dear team,

    We would like the ability to disable including attachments with the email notifications in certain notifications because it is causing the inbox to fill up.

    Regards,

    1 vote

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  15. Merhaba. E-imza isterken bu hatayı alıyorum;

    Beklenmeyen bir hata oluştu. Tekrar denemek için sayfayı yeniden yüklemek mi yoksa ana sayfaya geri dönmek mi istersiniz?

    1 vote

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  16. ADOBE SIGN IS IMPOSSIBLE! WHERE HAVE YOU HIDDEN MY DOCUMENT OUT FOR SIGNATURE?

    1 vote

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  17. AdobeSign request stopped download at 72%

    1 vote

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  18. The new Adobe Sign "request for signatures" is not a good fit for me.

    I like to add "cc" field that doesn't require another signature - that way our admin can track our sales/leads/proposals we send out.

    Is there a way to revert to the previous verion? I've been trying for an hour to get out a proposal and can't make it work. This is very important to resolve ASAP.

    1 vote

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  19. For signatures, there is one feature conspicuously absent that is in docusign -- the person who is sending the pdf must be allowed to (1) sign themselves in a certain order (e.g., set it up to sign last, and (2) be able to put themselves into the process to add dates, etc. after the last signature comes in.

    I am the corporate secretary for our corporation. I often send documents to be signed to the board that need to be dated upon the last signature. With docusign, I would set up no signing order for the directors who are signing…

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  20. I’m using the mobile version of acrobat sign. However it doesn’t work- and hasn’t been an app tye actually functions in 3 years. Is seriously no one product testing your apps? This is at least the 3rd feedback note I have left about this not working. Why do I pay so much money each year to not be able to access what is advertised?

    Within the app- when I try to send a document out for signature- I get the attached head screen- trying to take me to the app. But the buttons do not function.

    I tried this from…

    1 vote

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    Hello Amy,

    We are sorry that you are having this trouble. Does it happen to all of your documents or just particular ones? 

    If this only happens to certain documents, would you be able to share some with us so we can investigate?

    Thanks,


    Adobe Sign Team

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