Complaint Critical Data Loss After PDF Editing on iPad (Acrobat App)
Urgent Complaint – Critical Data Loss After PDF Editing on iPad (Acrobat App)
Dear Adobe Support,
I am writing to express my deep frustration and disappointment regarding a serious incident with the Adobe Acrobat app on iPad. On April 25, 2025, I spent over two hours carefully filling out a PDF form using various free text fields and annotations while being signed into my Adobe account (Adobe ID: AE01322900059EDE).
After completing the work, I tapped “Done” and exported the file to my Dropbox. To my shock, I discovered that all my extensive free text inputs – had completely disappeared. Only static fields such as checkboxes remained. Despite being logged in, with active cloud access and automatic sync enabled, none of the data could be recovered. It appears the file was overwritten during export without saving the actual edit state.
This is absolutely unacceptable, especially for a professional-grade app. I cannot comprehend how a core product like Adobe Acrobat can suffer from such severe reliability and usability issues, leading to the total loss of critical user input.
I request:
• A detailed investigation into this incident,
• An explanation of how this data loss could occur,
• And a description of what Adobe is doing to prevent such failures in the future.
Furthermore, I expect a statement on how Adobe plans to address the damage and loss of time caused by this failure.
Sincerely,
Lionel Reichert
Email: lionel.reichert@stella-cie.com
Device: iPad with keyboard
App Version: Latest Acrobat for iPad
OS: iPadOS (latest available version)
Lionel Reichert
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Hello Lionel,
We are sorry for the inconvenience this issue has brought you. We are currently reviewing the issue and gathering more information to understand this data loss better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team