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Acrobat Web: Combine files

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No load, dark screen

Hi, your merge pdf option in web browser does not load. It is a black screen with no selectable on it. Please fix this otherwise there's no point in me or my colleagues paying for this service.

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Mark Peterson shared this idea  ·   ·  Report…  ·  Admin →
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  • Babar Hussain commented  ·   ·  Report

    Hi, I’m facing the same issue. The merge PDF option only shows a black screen and nothing loads, so it’s impossible to use the tool. Please fix it soon. By the way, I also run a small website where I share menu guides like https://missionbbqmenu.info/
    , and I know how important it is for tools to work smoothly for users.

  • Sahil Gupta commented  ·   ·  Report

    Hi Mark,

    Thanks for reporting this issue, and sorry for the trouble you encountered while attempting to Combine files in Acrobat web.

    We are prioritizing looking into your experience issue. Any helpful details, such the ones below would be much appreciated to aid our investigation and provide a quicker resolution.

    • Browser and version you were using
    • Operating system (Windows/Mac)
    • Whether the issue happens every time you open the Combine Files page
    • Whether you were signed in or not
    • A screenshot of the screen and URL, if possible

    Thank you