399 results found
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Tap & Sign?
My customers are confused by the button to complete signing the documents that we send them. They don't understand that in order to complete the signatures, they have to click or tap on the "Sign" button at the top of the page. I think it would be more simple to change the word on the "Sign" button to "Click to Complete Your Signature" or Click to Finish your Signature" or "Finish" or "Complete" and to move the button to the bottom of the document, which for most other e-sign services, is the most logical location.
3 votesHello Melinda,
We really appreciate your feedback and will considerate for feature updates.
Thanks,
Sign in Acrobat Web Team
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Feature / Capability missing after update
I'm guessing you recently in the last few days did an update to the E-Signature feature. In my opinion, you significantly broke the product. I have documents where I use "fields" to identify and quickly setup intent. Those no longer work. Here's an example: {{Siges:signer1:signature}}. This used to setup the field without my intervention. I also don't see the ability to
manage the size / shape of the fields. I now have to drag each and BTW, it's not easy to put the mouse in the EXACT spot you want. I'm very dissatisfied.1 voteWe are sorry you are having trouble with this feature and we appreciate your feedback. In Acrobat web you can go back to the previous version with the following steps:
- Click on your profile
- Select Settings
- In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
- Click Save and wait for the confirmation toast
This will apply only to NEW drafts created after changing this setting
Please let us know more details about this issues.
Thanks,
Sign in Acrobat Web Team
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Actualización de versión dificulta el envio a firma
La actualización en la solicitud de firmas electronicas tiene cambios que no ayudan en agilizar el proceso de envio a firma, Por el contrario genera mas demora, tengo dos temas especificos, en la selección de correos tengo que ingresar uno por uno y tengo que dar clic en la opcion agregar destinatario, en la versión anterior copiaba y pegaba la lista de correo y listo. el otro punto complicado esta en la seleccion de firmas para agregar los recuadros, tengo que desplegar una lista o agregar campos y luego darle clic para cambiar el destinatario, en la versión anterior solo…
1 voteHola,
Lamentamos que este teniendo problemas con esta actualización y agradecemos sus comentarios. Los tomaremos en cuenta para futuras actualizaciones.
Puede regresar a la versión anterior si sigue los siguientes pasos:
- De click en la foto de su perfil
- Seleccione configuración
- En la sección "Configuración de firma electrónica" desmarque la palomita de la casilla
- De click en Guardar y espere la confirmación
Ahora todos los nuevos borradores de acuerdo que cree a partir de este cambio se crearan usando la versión anterior. Esperamos seguir recibiendo sus comentarios sobre las futuras actualizaciones!
Gracias,
Sign in Acrobat Web Team
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Unhappy with the constant updates
Our business uses Adobe predominately for the e-signing feature. When we first purchased the service it was relatively easy to use, smooth and no major issues. In the past two months Adobe has updated the entire e-signing product at least four times, meaning buttons are changed around for no reason, it takes re-learning the service every time.
It used to be almost instant to send to our clients, it now takes upwards of ten minutes. It's slow and clunky. Constantly freezing and restarting. It takes sometimes up to an hour to update, meaning we cannot use the service in that…
1 voteHello Carli,
We are sorry that you are having trouble with this new updates and appreciate your feedback. Can you provide more information about this issue? For example, the steps that you use and cause problems and any information that you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team
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Old version WAY better than New
Whatever update you guys did is absolutely brutal. Took me over an hour to get 2 documents signed.
I would like the old version and please do not make the new version mandatory.
Old version worked perfectly fine. I am unable to go back to the old version even when I click it off in settings.
Most of the time the document will not load up. Saying formatting of file is wrong when the document being uploaded is an adobe PDF. Make it make sense for me.
Old version 100% and I know I am not the only one here.
1 voteHello Caden,
We are sorry that you are having trouble with the new update. Can you provide more information about this issue? For example if you are trying to see the old version in an already existing agreement draft with the new experience? Or if you are trying to create a new agreement and you don't get the old version after unchecking the setting? also, the steps you follow and any other information like the exact error you get when uploading the PDF will be really helpful for us.
Thanks,
Sign in Acrobat Web Team
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Bug
For some reason recently the screen has just been white when trying to access and I am unable to send documents out to be signed.
1 voteHello,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps that you do before the issue, if is with an specific type or if you see any error through this process
Thanks,
Sign in Acrobat Web Team
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Glitch found
Hi, glitch found. It's hard to figure out where to submit glitches to. I've attached a screenshot from adobe sign
2 votesHello Eric,
We appreciate you reporting this issue to us. Could you provide the steps you use to reproduce this issue?
Thanks,
Sing in Acrobat Web Team
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Mandatory to share a link vs attach
I have tried every solution to stop getting a link when I try and share a PDF (I want it to attach) and nothing works! It looks like all the issues are due to the document cloud but there is no obvious way to turn that terrible feature off!!! I have the boxes unchecked under preferences and I've changed the settings in my outlook under add ons. This is awful!
1 voteHello Sue Gaudet,
We appreciate your communication and sincerely apologize for any inconvenience you may have encountered while using Acrobat Web.
We have taken your feedback into account and will certainly explore how we can incorporate it into our future plans.
Best regards,
Amit Gupta.
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i an trying to work on a made pdf send by my friend why cant i edit it
why cant i edit a pdf file
1 vote -
I miss the old(er) interface
Hi,
I used to receive in my email the comments inserted in the different document for review, but now they seem to have disappeared, it would be handy to get them back.
Additionally, for a brief momment I could see in Creative cloud a differnt view where it would specify how many pages out of each document had comments, which was also handy to get an overview of how many corrections we have to tackle, would it be possible for that view to come back, along with the comments in the emails1 voteHi Marta Imizcoz,
To ensure that we are not inundating users with emails, we have established a daily limit on the number of emails a user will receive for a particular document.
Regarding your feedback on displaying the number of pages with comments, we have received it and will be discussing it internally to determine how we can incorporate it into our future plans.
Regards,
Amit Gupta.
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OCR and SCAN
Dear concerned in this adobe i m using the arabic language is not scanned and edited in scan and OCR we are working inside saudia arabia this is must for us please include arabic language in scan and ocr.
1 voteHi Sohail Rana,
Thanks for reaching out to us. Feature is not currently supported for Arabic language. We have made a note of the same and shall try to incorporate it soon.
Thanks,
Indu
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Recover deleted file
I wanted to recover my last deleted file. It was a pdf of the book "Atomic Habits" by James Clear. I want my copy because I had highlighted content and comments in that file.
Not having a recycle bin or trash is very inconvenient in my opinion.
3 votes -
Please fix bug
Adobe acrobat now(15 August 2023) can not be edited for Thai language.
1 voteHi wachriawit Kaewlomsup,
Thanks for reaching out to us. Feature is not currently supported for Thai language. We have made a note of the same and shall try to incorporate it soon.
Thanks,
Indu
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Why does everything need to be done online slow **** experience
Why can I not do all this on my computer? I have to upload files to combine the download to my computer the upload to the Web Service Report. This is a rubbish product
1 vote -
Fail
It does not work on iPad. With a tillable form the typed letters are randomly applied and tab does not work.
1 voteHi Ray Ashby,
Thanks for reaching out to us. Feature is not currently supported on iPad. We have made a note of the same and shall try to incorporate it soon.
Thanks,
Indu
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Shorcuts
There are embedded shortcuts that cause problems. For example "home" sends you to the beginning of the file, and "end" - to the end. "Tab" sends you to the next comment. In a large file hitting these keys by mistake causes difficulties. There should be a way to disable these shortcuts. And there should be a way to create other shortcuts , like those using 2 keys, that are less proned to be done by mistake.
1 voteHi Baruch Kahane,
Thanks for your feedback, there is no such shortcut customization feature available for home and end button. We are internally reviewing your feedback, will get back in case of any future plans around the same.
Regards,
Acrobat Web team
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Not convenient.
It does not make sense that I can not change the recipient back to someone who was previously a recipient on the agreements.
1 voteHello,
Could you provide more information about your concern so we can help you? We appreciate your feedback and will take it into account.
Thanks,
Adobe Acrobat Sign Team
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Your product is very disappointing.
Hi the product is working awful with anything that is not english. Moving and editing lines is simply impossible, you add something and after applying all kinds of right to left tricks (like adding the dot in the beginning of the line to view it at the end) - when I hit save - It does not show on the changed document!! if there's another step needed to show changed on print you should mention this.
Your product is not better than any of the pdf converter tools that are available online, yours is over priced and given the fact…1 voteHi Dan Iluz,
Thank you for contacting us. We are investigating this internally. We will let you know once this is resolved.
Thanks,
Indu
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Fill boxes moved in extension
When I open files in the extension on Chrome, the boxes to fill in the forms are not where they should be. If I open the same file in firefox (no extension) the boxes are where they ought to be.
It will only let me attach one file, so I've shown what it looks like with the extension in chrome.1 voteHello,
We are sorry that you are having trouble with this feature. We appreciate your feedback and will take it into account.
Thanks,
Adobe Acrobat Sign Team
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Embed videos won't play in shared PDF
I am really enjoying the shareable PDFs however it seems that if I have an embedded video in my PDF, it won't work on the online version. I'm not sure if this is a user error of if the feature is not supported. In any case I haven't been able to find any documentation on this.
1 voteHi Harry Taylor,
Thanks for reaching out to us. Currently, Acrobat Web doesn't support embedded videos.
We will be discussing your suggestion internally to determine how we can incorporate it into our future plans.
Regards,
Amit
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