635 results found
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A waste of time - why don't you specify what sort of PDF file you can convert?!
It doesn't convert Russian!
2 votesHi Cecilia,
Thanks for your feedback on Acrobat web. Sorry, to hear about your experience with the convert tool. In order to investigate it further, can you please share the original file with us?
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2 votes
Hello,
Thank you for contacting us. Can you please apprise us with the the exact issue that you are facing while using Acrobat ?
Thanks,
Harshpreet
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Michaelholy901@gmail.com
Google cloud permission to watch over
2 votesHi Brian,
Thanks for contacting us. Could you please help us understand the issue you are facing.
Thanks,
Harshpreet
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Failed to Get All Signatures, Filled all Signature Blocks with One Signature Instead
I sent a document out for three signatures to three different email addresses. Adobe placed the first recipient's signature in all three signature blocks and told me "all recipients signed" the document. This does not work, people!!!!!
2 votesHi Michael,
Could you please provide more details about the document you sent so we can look into it? What's the name of the document and when was it sent and signed?
Thanks,
Adobe Sign Team
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Device limitations
The device limitation is not suitable for an agency that utilizes multiple devices. Whoever I spoke with said we could up just Adobe Acrobat and that would solve the problem.
We need to have a solution so more than two people can view PDF's at one time without kicking people/devices off.
2 votesHi,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Share the screenshot or description of what exact issue you're facing.
2) If you want that more than two people can view PDF at same time, please refer mentioned steps for sharing a document:
- Navigate to “Your Documents” section
- Select the file you want share. You will see “Share with Others” and “Get a Link” option in right hand pane :
- You can use any of the two options to share your file to others.
- Also here’s an article to guide on sharing PDFs: https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html
Let us know if this helps.
Thanks,
Harshpreet
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Viewing PDF's easily in a browser
I have been trying to figure out when I want to view a PDF file online, how to allow me to view it in Chrome and NOT DOWNLOAD IT EVERY TIME!!!! It's causing me an issue with filling up my hard drive and cloud storage that's to the point I am hating adobe PDF viewer. I am just a person that reads things and doesn't need a full pdf conversion system or signature permissions and can't afford to pay a monthly fee for all the stuff you offer that's perfect for a business.
Please figure an easy way for people…2 votesHi Tom,
Thank you for contacting us.
Can you please apprise us with the following information to assist you better:
1) Is it happening for all files or with any specific document only?
2) Is it possible to share a sample file with us ?
Thanks,
Harshpreet
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Slow upload - unsatiisfactory
Why does you system fail to upload on certain mornings and fail to convert successfully. It is very frustrating as it is this morning and I have superfast broadband.
2 votesHi Trevor,
Thanks for reaching out to us and sorry fir the trouble. Are you still facing the issue? Is it happening fir all files or certain files? What is the size of the file you try to upload?
Regards,
Shweta
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Text/Images lost - only blank pages
for one of my scans, all pages are now blank. cannot see a previous version. Important information lost.
I have tried to move it, rename it without success2 votesHi Mathieu,
Thank you for contacting us.
As per the attached pdf, only last page has content and others are blank. To check this further, Can you please help to share original scan images as well ?
Thanks,
Harshpreet
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bring signature in front of the photo.
Cross signature across photo not working properly. signature hide behind the photo.
2 votes -
Adobe Acrobat does not work.
I have subscribed to Adobe Acrobat for years and have the app on my desktop, but every time I try to open it , I receive a message that my subscription status cannot be verified. When I sign in and try again, there are no results. When I try to download the app again, I get your "Oops" message. In short, Adobe does not work for me; you just take my money and tell me to go jump.
2 votes -
Undo button
An Undo button is needed, please. This is so common in so many platforms that I'm lazy & reliant on the undo button. Largely because like many of us, I'm overworked anD busy and that means mistake prone. It would be great to be able to undo 3x if possible. However, an Undo 1x button is urgently needed, please. Thanks, Dave Gramlich
2 votesHi David ,
Thanks you for reaching out to us.
Could you please help us to understand the workflow and issue you are facing while using the product ?
We already have undo and redo support in acrobat web , Could you please share the workflow in which you are facing issue ?
Regards,
Harshpreet
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Signature too small in Adobe Sign
Adobe Sign does not have any way that I can find where you can make the signature bigger. It comes back from the signee too small to read.
2 votesThanks for your feedback. Is it possible for you to share screenshot with us so we can investigate?
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Gale
Make more easy
2 votesHello Jose, Thanks for your feedback. Could you please provide some more details to help us understand the problem.
Thanks in advance,
Adobe Sign Team
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Cannot 'send for signature', repeatedly today.
I can't load the 'send signature' feature.
2 votesHello Maria, Thanks for your feedback. Are you still seeing an issue? If so, could you please provide some more details to help us understand the problem.
Thanks in advance,
Adobe Sign Team
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Creating Link not working
The create link is not working. I'm trying to create a link for 73KB file and it is not creating. Is there any limit on file size?. Could you please fix this looks like a bug
2 votesHello Mudasir Syed,
Thank you for your feedback. There is no size limit on the file to share. To assist you better, can you please help to apprise with below information
1) Is it happening for all files or with any specific document only?
2) Share the screenshot of the error that you are getting while trying to create the link
3) System configuration that you’re using (browser name & OS )
Hoping to hear from you soon.
Regards,
Harshpreet
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Unable to access my account
Well, I paid a subscription for Adobe Acrobat DC and was charge for 3 year which I did not request and then paid for a 1 year but neither of the acrobats were completed downloaded to my account. I used it once on the web the day I paid for it and now I am unable to get to it. Can someone get back to me on this issue. The email used was shirleyidiaz4859@gmail.com.
2 votesHello ShirleyI,
Thanks for your feedback. Have you changed your Adobe ID (your email address) since you purchased subscription?
Thanks in advance,
Adobe Sign Team
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Downloadable signature
When using Adobe Sign in the Chrome browser and during the process of review and sign, I was able to download my pre-saved signature as a PNG. Perhaps that shouldn't be accessible?
2 votesHello Oscar,
Thanks for your feedback. If you have saved your signature it should be available to use it while reviewing and signing an agreement. You can check if it is listed under Account > Personal Preferences > My Signature section.
Thanks,
Adobe Sign Team
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It isn’t working
I can’t access it
2 votesHello Robert,
Thank you for contacting us. To assist you better, can you please apprise us with the following information to assist you better:
1) What are the steps that you are trying to follow ?
2) Share the screenshot or description of what exact access issue you're facing.
3) Is it happening for all files or with any specific document only?
Thanks,
Harshpreet
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Difficult
This entire program is difficult to use. Especially difficult when trying to send an email to someone.
2 votesHello Hope,
Thank you for contacting us. To assist you better, can you please apprise us with the following information:
1) What are the steps that you are trying to follow while sharing file?
2) Share the screenshot or description of what exact issue you're facing
3) Is it happening for all files or with any specific document only?
Thanks,
Harshpreet
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Form Fillable Issues - Impossible to Find
You have made it almost impossible to make a fillable PDF. it used to be easy and now even accessing that tool is difficult and you provide no support to find out how to do it with the updated suite.
2 votes
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