Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?
Acrobat Pro DC v. 2021.00520058
Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)
I am unable to connect to the server, check for new comments, send/publish my comments.
In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."
There is no way to do this.
Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."
There is no problem with my connection.…
1 vote -
Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?
Acrobat Pro DC v. 2021.00520058
Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)
I am unable to connect to the server, check for new comments, send/publish my comments.
In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."
There is no way to do this.
Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."
There is no problem with my connection.…
1 vote -
Adobe Support Feedback
The live agent wasn't able to understand the issue and kept asking me to purchase a subscription.
I have a live subscription plan that allows me free access to some Acrobat features. I eventually found out myself that I had reached the daily limit of transactions and I can continue the next day. I wished the agent could have told me that instead of going around in circles education me about subscription benefits.
Attached chat transcript.
1 vote -
Color Tool
Acrobat used to have a tool feature that allowed you to check and see what colors were actually used in the file, PMS, RGB, CMYK.
This feature ought to be brought back.
1 vote -
Very disappointed
Very disappointed with the charges for canceling the plan. Why would you penalize people for not using your product?
1 vote -
Help
Can you help with this there attacking me
1 vote -
Disappointed change of subscription without notice
I am very disappointed that with my subscription, it has now changed that I have to pay separately for the use of the mobile version of Adobe Spark. Another money grab on your part? This is ridiculous. I am now considering moving to another platform with my current subscription.
1 vote -
sign in problems
where is 'sign in with google' option on sign in page. I need it because i didn't remember the pw
1 vote -
Review
Thank you!
Your site is really helpful. Many tasks can easily be done by your website. Really appreciate your team. Once again thank you so much.1 vote -
Not allowing me to convert
The last 3 times I tried to convert a file it sent to to a page to choose a plan when I already paid. How do I overcome this? Thanks
1 vote -
responding
I don't understand how to respond to the sender.
1 vote -
Everything on the Cloud
I don’t like that much scan is uploaded to a cloud. I would prefer the option to convert and save it directly to my device, if I choose.
1 vote -
Shared commenting Auto vertical centre
Comment details on right of screen do not line up with the page displayed. The forced vertical centre of the comment details makes reviewing very difficult.
1 vote -
Software download?
I purchased the Adobe Acrobat Pro 2020 and I can't find the file to download the software onto my computer. It also state I can edit text and images tight in your pdf. I have not been able to do that because it keeps asking me to try the Acrobat Pro DC at $14.99 per month.
1 vote -
No Cancellation Fee Due
I haven''t been able to use this plan for months , it always said I no longer had a plan when I went to edit a pdf.
Therefore I should NOT be charged a cancellation fee,
1 vote -
Inserting Images via PDF Markup
Sometimes when doing PDF markup, we need to share images. The comment field allows you to paste an image, but try to enter the comment it just disappears and doesn't do anything. Please consider adding the ability to insert images either as PDF markup or in the comment text fields! Thank you!
1 vote -
ideas
i would like the option to add proof watermark
(PROOF panel and Terms information)
lock from download and printingalso a short url DC.adobe.com would be nice
1 vote -
not happy
I've tried the Adobe DC free trial for 7 days, however i was not happy with the product and cancelled the free trial within the fist 5 days. But I get charged £15.17 from my Paypal account. I shouldnt have trusted giving my bank or paypal details to them.
1 vote -
pdf review is slow. is there a way to speed up the download?
why does the documents take so long to download? What can we do to speed up the process?
1 vote -
False and misleading customer service claims
You need to vastly improve the training of your support staff- I went through 5 agents and three hours of my time trying to get a simple question answered- one agent 'Priya' completely misinformed me about HIPAA compliance and a BAA contract associated with upgrading to Adobe Acrobat DC --Me: "Does that plan offer a BAA contract and is it HIPAA compliant?"
Priya
"Yes, as it includes Adobe sign features in it. Once I will change your plan I will connect you to the Adobe sign support and they will help you with the BAA contract."and it then took…
1 vote
- Don't see your idea?