752 results found

1. Stop tweaking the program!

   Seems like every couple of weeks you change the e-sign program! So frustrating! This particular version creates fields that are too big for my document -- it worked just fine before.

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Mike,

   
   We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   
   We appreciate your patience and cooperation in resolving this issue.

   
   Sign in Acrobat Web Team

   Hi Mike,

   
   We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   
   We appreciate your patience and cooperation in resolving… more

2. E-signature change is TERRIBLE!!!!!

   OMG this new version I used today for E-signatures is TERRIBLE!!! It takes forever and is not easy to use at all! It wouldn't send automatically send to me for signature. I had to go and find out how to start the process. VERY un-user friendly. Why change something that isn't broken? How can I use the previous version (from last week!!!)?

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Rebecca Richardson,

   We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making this adjustment.
   We appreciate your patience and cooperation in resolving this issue.

   Sign in Acrobat Web Team

   Hi Rebecca Richardson,

   We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making… more

3. AdobeSign Feedback

   1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

   2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move them with mouse. If we can fix this one it'd be great too!

   3. Other problem I'm facing is that, since I normally have more than 1 document that need signature on, sometimes I get to the page for signature and I realize I forget 1 document! AdobeSign doesn't allow me to go abck and add another document! I ahve cancel everythign and start over.

   4. Sometimes there is a typo in the document I send for signature. DocuSign allows me to edit the file I sent without cancelling the whole thing! If you can cadd this feature, it's be amazing.

   I appreciate all your support and effort to make this better everyday.

   1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

   2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move… more

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Sina,
   We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning

   1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.

   2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.

   3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:

   1. After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
   2. On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
   3. Here you can find the "Organize Pages" option. Click on it
   4. Use the "Insert pages" option to add any missing file to the current agreement

   4. For this issue, if you use the "Edit" option you can easily modify your documents

   We really appreciate your feedback on the current state of the app, and we want to let you know that we will make our to address this issues.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making this adjustment.

   
   We appreciate your patience and cooperation in resolving this issue.
   Sign in Acrobat Web Team

   Hi Sina,
   We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning

   1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.

   2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.

   3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:

   1. After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
   2. On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
   3. Here you can find the "Organize Pages" option. Click on it
   4. Use the… more

4. lau

   ---

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   Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hi Lau Zentai, 

   Thank you for contacting us. Can you please describe the issue that you are facing ? 

   Regards,

   Acrobat Web Team.

5. Very frustrating morning utilizing Adobe

   Hello,
   I have some hardships I am experiencing with Adobe today. I have been working for about 2 hours now to try and compile a file to send for signature. It is very time consuming to delete out the auto populated fields I don't need (in the past, I could just hit the delete key and It went quickly), the file keeps erring out on me which results in kicking me out of it. I then have to log out of the website entirely and log back in to try and work on it again. It does not save my work because it isn't connected to One Drive. And it also has converted my text into jibberish. I'm not sure if there is a glitch in the system, but it has been very frustrating this morning to use the program.

   Hello,
   I have some hardships I am experiencing with Adobe today. I have been working for about 2 hours now to try and compile a file to send for signature. It is very time consuming to delete out the auto populated fields I don't need (in the past, I could just hit the delete key and It went quickly), the file keeps erring out on me which results in kicking me out of it. I then have to log out of the website entirely and log back in to try and work on it again. It does not save my… more

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Jill,

   We are sorry that you are having trouble with Acrobat. Could you provide more information about this issue? For example the error you are seeing, if it only happens with a specific file (would be good to share it to us if you can) and any other detail that you deem important.

   Thanks,

   Sign in Acrobat Web Team

6. New Program not working

   Go back to old Adobe E-signature Request. New program has too many errors and doesn't function.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry you are having trouble with the new update. Could you provide more information about the issue? For example:

   • Steps where you encounter issues
   • Files that doesn't work well with the feature
   • A video showing the actual error
   • Screenshot of the errors

   And any other information will be really helpful to us.

   Thanks,

   Sign in Acrobat Web Team

7. New Adobe Sign Interface is Horrible

   Im really hating the new Adobe Sign Request Signature function. Its really not efficient at all. It takes me twice as long now to prepare a document for signatures. There should be a setting we can choose to leave our default on the older version should we so choose, instead of being forced into the new version, then to search for how to switch to legacy versions. Not a happy chappy here.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.

   Thanks,

   Sign in Acrobat Web Team

8. Nieuwe versie heeft geen correcte migratie van templates

   1. Door pagina's te laten laden zoals het hoort. Vaak zijn er blanco pagina's en moet je het via een andere weg naar hetzelfde gaan.

   2. De nieuwste versie van "Vragen om e-handtekeningen" zorgt alleen voor extra werk zonder enige verbetering. Er is geen correcte migratie van oude templates. Er zou dus uren werk zijn om dit te fixen.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry you are having trouble with the new updates. Could you provide more information about it? For example:

   • The document you are having trouble using 
   • The steps you do where you usually encounter this issue
   • Any other information that you might deem important

   Thanks,

   Sign in Acrobat Web Team

9. I hate Adobe.

   Everything. I hate Adobe; it used to work so well and now I waste so much time trying to get the edit function to work that this subscription, that I have had for years is no longer of any value.

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10. NO LONGER EDIT LIKE IT USED TO

    We used to be easily edit a pdf, NOW IT DOES NOT EDIT ANYMORE. WTF!

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11. New esigning module is a total downgrade, makes me want to swtich back to Docusign

    The new e-signing interface is convoluted, nonfunctioning, and lacking several features that used to be easy to use. What a downgrade.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Emma Therrien,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

12. New E-sign Process is horrible

    Recently your e-sign process has changed and since the new format the process either lags or freezes everytime. This is a headache when trying to send time sensitive documents for signatures.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi David Frietz,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem? In which documents do you encounter this issue?

    Best regards,

    Sign in Acrobat Web Team

13. Copier-Coller

    L'application du texte dans le presse papoer fonctionne mal. Les espaces no sont pas copiés.

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello Cyril Dumontier,

    Thanks for taking out time and giving your valuable feedback. Issue does not seems reproducible at our end. Is this issue is happening on one documents or reproducible on other documents as well on your side? Is it possible to share the file with us to look into this further?

    Regards,

    Acrobat Web Team

14. 2020

    2020 i need documente

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello, 

    Thank you for contacting us. Can you please appraise with the issue that you are facing ?

    Regards,

    Acrobat Web Team

15. Sign up requirements

    ******** on the required to sign up to read a ******* page of paper *********

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello,

    Thank you for taking out time to provide your valuable feedback. Could you please help to elaborate the issue to help us serve you better.

    Regards,

    Acrobat Web team

16. Terrible Customer Support

    the support is awful. After 2 hours, i was not able to get anywhere. the support agent left and i had to start over

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Emery,

    We are sorry to hear this. Please feel free to report your issue in this forum including any detail you consider important and we will do a follow up and get back to you.

    Thanks,

    Sign in Acrobat Web Team

17. E-sign button Not functioning to actually send

    The E-sign feature is not working this morning. You could edit document but can't actually send for signature the "button" to continue after you add message to send is not there.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Maureen Armstrong, 

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

18. AdobeSign bugs

    AdobeSign update has created bugs:
    1) Changing a field to a 'date' field crashes and resets the form.
    2) Client cannot see first page of pdf to sign, either in browser or in Adobe Acrobat.

    This software is currently not in a useable condition.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Chris Lang,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

19. Update ruined comb fields

    Hi there,

    Ever since the update, the comb fields no longer work. This is becoming very problematic. For some reason they appear when I edit the template (top picture of attachment), but as soon as the template is being prepared for sending, they disappear (bottom picture of attachment). Please fix!!!!

    •  

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Robertson Gymnastics Academy,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

20. Modern e-sign request functionality is unusable

    The modern E-sign Request functionality is unusable and doesn't satisfy any pre-existing business requirements.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Alice Tran,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team