Acrobat Reader for Windows and Mac

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  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. File opening bug introduced in the version 21.005.20048.

    Previously when i had fullscreen view on (ctrl+L) and would then open a new document from second monitor while the other was still on fullscreen view, it would open the new document in fullscreen as well. Ever since the latest update when opening a new document the program exits fullscreen view no matter what kind of settings i have on.

    Steps to reproduce

    1. open pdf file
    2. go to fullscreen view with CTRL+L
    3. open a new pdf

    Expectation: new document to be opened in fullscreen
    Observed resul: program exits full screen when openin a new document

    OS: Windows

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Sorry for the issue that you are facing here.
    However, this Change has been done explicitly with this release update.

    This is done because previously there was a bug(ADC-4100538) that on opening the 2nd PDF when a pdf is already launched in Full screen View, The Top Toolbar, The Left hand navigation pane and the Right hand taskpane used to appear clipped which is undesired behavior.

    As a part of Fixing this bug, we now switch out the view from Full screen view if User switches to any existing PDF Tab or Launches another PDF.

    Please let me know if you have any further concerns in this ?

    Thanks
    Ayush Jain
    Acrobat Team

  2. Key Combo Crashes Acrobat Reader DC

    In a shared document on macOS Mojave, press Shift + Left-Arrow. The app displays an error message and locks up. The OK button does not dismiss the error and the app must be Force Quit. H/W is MacBook Pro and Apple Wireless Keyboard.

    1 vote

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    0 comments  ·  Commenting  ·  Flag idea as inappropriate…  ·  Admin →
  3. Password requiring 6 characters

    Requiring 6 characters on a password is unnecessary and hurts the user-friendly nature of the program. This decision is asinine.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. No notifications from shared PDF recipient

    I share PDFs to clients and they correctly receive the email and click the button link which displays the shared PDF.
    I'm sure that in the past I've received email notifications whenever they have viewed the file. (The status of the PDF then updates in Adobe Acrobat Pro DC desktop app to say 'VIEWED' or 'OPENED'.)
    Recently I've had no notifications and no updates and yet the client HAS received and viewed the PDF. Through much testing, I've worked out that the notifications/updates only trigger if the client is signed in to Adobe (with an Adobe ID) which I find…

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. PDF file type association broken after upgrading from Reader 2017 to Reader 2020

    In Windows 10, the file type association for .pdf stops working after upgrading from Adobe Reader 2017 (Classic Track) to Reader 2020 (Classic Track). Issue occurs if file association was originally configured by DISM or user for previous Adobe Reader version. The same .pdf file association is expected to work with new Adobe Reader versions.

    Double-clicking a PDF file displays Windows prompt "How do you want to open this file?". The HKCR registry key still contains an entry for the ProgID, AcroExch.Document.2017. Should the Reader 2020 installer remove the HKCR\AcroExch.Document.2017 registry key? Deleting the key appears to resolve the issue.

    3 votes

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    0 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Adobe Reader Print bug - long delays

    Adobe Reader suffering from delays when printing PDF files, switched reader to Edge or Foxit same files print without any issue. Repair install performed along w/ complete removal + reinstall of Reader but issues continued. End users reported problem did not appear until recently, possibly a bug with the latest build.

    1 vote

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Acrobat Reader 2017 start menu shortcut not removed after installing Reader 2020

    In Windows 10, after installing Acrobat Reader 2020 the start menu shortcut for the previous installation of Reader (2017) has not been removed. The Reader 2020 installer is expected to remove the Reader 2017 start menu shortcut. This does occur as expected if the base version of Reader 2017 (17.008.30051) is installed prior to installing Reader 2020.

    Steps to reproduce the issue:
    1. Install Windows 10 Enterprise.
    2. Install Adobe Reader 2017 (Classic Track) using bootstrapper installation (setup.exe). Setup.ini includes PATCH command under [Product] section; PATCH=AcroRdr2017Upd1701130196_MUI.msp.
    3. Install Adobe Reader 2020 (Classic Track) using bootstrapper installation (setup.exe).

    Bootstrapper Deployment
    https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/bootstrapper.html

    2 votes

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    0 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  8. end of file reached unexpectedly error on macOS Big Sur 11.4

    It seems that after updating to Big Sur, I cannot save files locally on my desktop from a remote server. When I open the file off the server and then go to save as to my desktop, I get an End of File was reached unexpectedly error. I am running Reader version 21.001.20155. This error does not happen on macOS Catalina 10.15.7 so I am not sure if this is something Adobe or Apple has to fix. I will be filing a separate ticket with Apple on this matter. Thank you

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Very slow after window is resized or moving between monitors

    Adobe Reader is very slow after I resize the window on my Windows 10 laptop. This includes maximizing and restoring down a window. If I only open one document, it usually takes 1-3 seconds to respond, depending on how complicated the document is. This is already significantly slower than Firefox and Chrome. Furthermore, if I open two documents, resizing takes 3-6 seconds, and longer when more document tabs are opened. This is a big performance issue. Looks like Adobe Reader is rendering all the documents synchronously after the window is resized, which is completely unnecessary; it should only render the…

    4 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. mcafee

    McAfee as a default is an absolute disgrace. I wish there was some simple PDF software provided by a company less willing to bend over for a dollar.

    Don't provide McAfee to finally appear as a legitimate, customer-first company. Embarrassing.

    2 votes

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    0 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  11. BUG: EUTL corrupted by default

    If addressbook.acrodata is generated by updating Adobe Approved Trust List (AATL), EUTL will be corrupted. The default behavior of Adobe Reader when opening a signed document for the first time is to prompt for update of AATL. This causes EUTL to stop working and can only be solved by deleting addressbook.acrodata and update EUTL and AATL in the correct order.

    Steps to reproduce the issue:
    1. Install Adobe Acrobat Reader DC
    2. Open a document signed with an EUTL certificate.
    3. Accept the prompt for Trust Certificates Update.

    Environment:
    Freshly installed clean VM with Windows 10 20H2(19042.985)
    Adobe Acrobat Reader…

    3 votes

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    2 comments  ·  Sign  ·  Flag idea as inappropriate…  ·  Admin →
  12. Recently viewed files should not be removed from the list when not accesible

    Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
    I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
    Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
    The file should be kept on the list…

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Adobe Reader DC Portuguese Version Not Responding.

    Windows 10 20H2 updated.
    Adobe Reader Product Version - 21.1.20115.433178
    Adobe Reader File Version - 21.1.20155.39962

    When opening the program immediately it stops work and returns a "Not Responding" message. It occurs after opening the program being impossible to click in any tab or enter in the configuration menu or help tab.

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Eraser Deletes All Dots Bug

    If you comment dots (no movement, just a click) with the drawing tool, erasing anything with the eraser tool will delete all dots regardless of the eraser's distance from the dot.

    1 vote

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    0 comments  ·  Commenting  ·  Flag idea as inappropriate…  ·  Admin →
  15. Remove 'Content Preparation Progress' dialog

    Please remove the 'Content Preparation Progress' dialog. It is very annoying and provides no value what so ever.

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. "Save" behaving like "Save as" - very frustrating!! Too many clicks to save each pdf

    The "Save" function for saving a pdf is extremely annoying, it behaves like "Save as". And from googling I see this is "as designed"??? Why would you design the "Save" function to behave like "Save as". It's like 4-5 clicks to save one pdf! I see others complaining about this also. Why would such a big company design it this way one wonders..when every other program uses "Save" as they're supposed to.

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. File Name Does Not Appear on Adobe Reader Tabs

    When I open different PDF files, the file names does not appear in the Adobe Reader tabs (as tooltip)! A simple example: if I have two copies of a tax form, one for me and one for my wife (with different file names), when I opened them in Adobe, the name appears the same and it shows the type of form only (form name only and not the file name) for both of them. When working with some files (e.g. I am opening some different standards to read at the same time), it is hard to find the one you…

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Error message

    After using "Fill & Sign" I get this error message. (See the attached picture.) This error is caused by only one PDF document which is not possible to upload there due to copyright restrictions. (It is a drawing for production.)

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. IE Addon AcroPDF64.dll is missing with Adobe Acrobat Reader 2020 Classic

    There is no 64-Bit IE Addon available with 2020 Classic Reader. Could you help with updating the package with the 64-Bit IE Addon to have seamless access when accessing IE with Reader 2020 Classic ?
    version Installed - 2020.001.30020

    1 vote

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    0 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bugfix

    I'm using Adobe Acrobat Reader DC Version 2021.001.20150. I think you introduced a bug in the latest version, because I can no longer find a way to print double-sided. I'm using an HP Envy 4500 printer, which certainly does support double-sided printing, and I've used Acrobat Reader for years, but lately I can no longer print double-sided. When I press Properties in the print dialog box, that choice no longer appears.

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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