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Acrobat for Windows and Mac

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17 results found

  1. Access denied when attempting to sign

    Why does this continue to happen? I can't get my documents signed because of this error message.

    1 vote

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    Need Info  ·  2 comments  ·  Security & Digital signatures  ·  Admin →
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  2. Can't create or add a signature

    I'm unable to create a signature, when I select 'add signature' my screen grey's out and i'm unable to do anything. It doesn't move past this, and then I have to escape out. Is there a work around?

    1 vote

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    0 comments  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Can you please share the below information :

    1. Your OS details.
    2. Version of your Acrobat. Go to Help > About Acrobat.
    3. Can you try clicking on Next inside Fill and Sign app and check if you are able to create a link.
    4. Please try to sign out and then sign in again.

    Regards,
    Sandeep Grover

  3. How to CHANGE a permissions password that I never set in the 1st place

    I cannot edit PDF's because I need to enter a permission password to do so. However I never set one in the first place, only the one to sign in to my Adobe account.

    6 votes

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    5 comments  ·  Security & Digital signatures  ·  Admin →
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  4. Support symmetric curve signature / PSS padding validation

    Currently the PDF signature routines of Acrobat fail when using certain certificates. As an SecSigner employee explains, this may be due to symmetric curve crypt algorithms or using PSS padding, cf. https://seccommerce.com/anforderungen-an-den-secsigner-im-rahmen-von-etsi/ (in German)

    E.g. current PDF files by amazon.de result in the following error (German Acrobat DC installation, no pending updates):

    Fehler bei Unterschriftsprüfung.

    Bei der Prüfung ist ein Fehler aufgetreten:

    Interner kryptografischer Bibliotheksfehler.
    Fehlercode: 0x2726

    4 votes

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    Need Info  ·  4 comments  ·  Security & Digital signatures  ·  Admin →
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  5. Bug: Account name not updated with Adobe Account

    I have a CC account with my university.

    I have a preferred name which is the only name displayed on my Adobe account (online and in all CC Applications like PS, AI, etc.).

    But on Adobe DC, my former name is displayed somehow.
    Despite the name not appearing on any of my actual Adobe account information.

    1 vote

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    1 comment  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  AdminTariq Ahmad Dar (Community Manager, Adobe) responded

    Hello,

    When you say Adobe DC, I believe you mean Acrobat Pro DC?

    Try the following steps and let us know if that helps:
    1. Launch Acrobat.
    2. Click on your name at the top right corner. And click on Sign-out.
    3. Close Acrobat and re-launch, it should ask for re-login. Enter your Adobe-ID and check.

    Let us know if that helps.

  6. Enhanced security breaks printing

    Several of our clients who use Adobe Acrobat Pro DC have complained of issues printing PDF's. After troubleshooting the issue we found the cause to be the Enhanced Security option located in Security (Enhanced) in the Preferences. If this option is enabled, disabling it allows our staff to print. We even came to a point where we had to enable it and then disable it to fix printing. This issue seems to have started several weeks ago.

    OS affected:
    Windows 10 Pro
    Windows 7 Pro

    7 votes

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    Need Info  ·  3 comments  ·  Security & Digital signatures  ·  Admin →
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  7. search password protected file

    sorry if this already here. i want to search a file secured with permissions password. and add highlights too...

    3 votes

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    1 comment  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  cdas responded

    Dear user,

    Please launch the file in Acrobat /Reader. Press CTRL+D and check Security tab in Document properties.
    Please check the Document Restrictions Summary to see the list of actions permitted.
    Please could you share a screenshot of the same.

  8. I humbly request that you do away with "you can't sign this document because it's already been signed"

    So i click on "remove restrictions on this document" and then it asks for a password. Me no HAVE a password, WHAT password? wtf are you talking about? WHERE do i find this golden password that i've never created? wtf am I paying for this for

    13 votes

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    Need Info  ·  2 comments  ·  Security & Digital signatures  ·  Admin →
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  9. make duplicate digital signature fields

    Whenever a digital signature field is added, we do not get the option to duplicate it. This would be very helpful in cases where same person has to sign on multiple pages in a document.
    At present, it is giving the option to duplicate across pages, however, it is not working nor it is giving any error message.
    Please include this feature in Acrobat, or grey out the duplicate across pages option.

    6 votes

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    4 comments  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    Hi Ashutosh,

    Thanks for your feedback. Yes, this looks like a bug. Can you please let us know which Acrobat version you are on?

    Thanks,
    -Amboo

  10. Certified Sigs Should Allow Timestamping by Judicial Court E-Filing Systems

    Our county's superior court system requires that we e-file all documents into the court; upon filing a document with the system ("LINX"), LINX timestamps it.

    This doesn't work with a certified e-signed document, because Adobe locks the document from future editing. If I try to e-file a certified copy, LINX immediately rejects the file, because of course LINX can't timestamp it.

    I'm forced to print out the file, physically scan it again, and e-file the document that I had e-signed in the first place! Am I missing a checkbox somewhere that I can check, to force Adobe to allow editing…

    2 votes

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    3 comments  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    Hi Molly, Kevin,

    Thanks for writing to us.

    From what I understand, you require your PDF to be digitally signed again, after you have shared it after certifying and digitally signing by your signature? Can you please try these steps and see if this is what you require:

    1. Open PDF in Acrobat DC. From Tools→ select ‘Prepare form’ app and click Start. Add (at least) 2 signature fields from top toolbar and save the document
    2. Right click on the first signature field and select ‘Certify with visible signature’. In the Certify Document dialog that comes up, under ‘Permitted Actions After Certifying’, select ‘Form fill-in and digital signatures’
    3. Now sign the document by adding your signature
    4. Send the document to LINX now

    Does this solve your problem? Please let us know.

    Thanks,
    -amboo

  11. Bypassed Password

    This is a bug report.
    I used Adobe Pro DC to encrypt documents for emailing to outside agencies among other things. Today, I discovered after sending a document to a co-worker for review, the default PDF reader on Windows allows access without the password required... simply by hitting the cancel options. I spoke with the Adobe Pro help line for an hour today and they asked me to write this report. The application used is called Windows reader, when opened you cannot print or edit but you can view the document without any obstacles, I was also able to take…

    1 vote

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    Need Info  ·  6 comments  ·  Security & Digital signatures  ·  Admin →
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  12. PDF created with Adobe Pro and password protected won't open with browser. Gives 'incorrect password' message. Password works fine on mac

    I have a pdf document, password protected, works fine. Password is fine, document opens on my desktop mac or any operating system. However, when I upload the document to our website: japanstudy.earlham.edu (Enrollment Procedures - 2018-19 Handbook), I receive this error message. Attached is the screenshot of the error. I cannot fix this, no matter if I change the password or try a variety of settings.

    1 vote

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    Need Info  ·  1 comment  ·  Security & Digital signatures  ·  Admin →
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  13. I cant change the signature?

    Why cant I change the signature now?

    1 vote

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    Need Info  ·  1 comment  ·  Security & Digital signatures  ·  Admin →
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  14. Add Digital Initials image

    Add ability to Digital Initials of using an image file instead, JUST like for Signature, please.

    2 votes

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    Need Info  ·  1 comment  ·  Security & Digital signatures  ·  Admin →
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  15. Need to be able to add in electronic signature the document is not "edible" !

    Need a area after signature to add in electronic signatures.

    1 vote

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    0 comments  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Could you please explain your issue in a bit more detail and how it affects the Fill and sign application?

    Regards,
    Sandeep

  16. Bug:problem displaying the attached pdf file

    We have a problem displaying the attached pdf file.

    When opeing the file, the error message shows up and it's unreadable.

    "cannot find or create the font 'MS Mincho'.
    Some characters may not display or print correctly"

    Our setting:

    *Protected pdf using owner password
    *Fonts are not embedded
    *When we opened encrypted binary registry(CIDSystemInfo Dictionaries),
    the registry shown starts with 'FEFF' in Hex, otherwise registry
    is decryped correctly.

    *NG Versions

    1. Windows 7 Pro (64bit)
      Adobe Acrobat Reader DC
      2018.011.20038

    2. Windows10 Pro ver. 1703 (64bit)
      Adobe Acrobat Reader DC
      2018.011.20038

    3. Windows 10 Pro ver. 1703 (64bit)
      Adobe Acrobat DC
      2018.011.20036

    *OK…

    1 vote

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    1 comment  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  Pratyush Dhoundiyal responded

    Hi Takuya,

    I can’t find any attachments, can you please re-attach the PDF with which you are facing this issue.

    Thanks
    -Pratyush

  17. Digital signature is too complex for the average Joe, i.e. me

    You need to make this easier and less quirky. I'm using a mac and have downloaded acrobat pro for windows and mac. It's taken me ages and youtube videos to create a digital signature and on a blank pdf I can add it. But when sent a pdf that already contains digital signatures it won't let me sign. In the end I used Mac Preview. This obliterated the original signatures but at least I could sign and send it back for resignature by others. The whole exercise is very unpleasant and very very annoying.

    1 vote

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    Need Info  ·  1 comment  ·  Security & Digital signatures  ·  Admin →
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