PDF created with Adobe Pro and password protected won't open with browser. Gives 'incorrect password' message. Password works fine on mac
I have a pdf document, password protected, works fine. Password is fine, document opens on my desktop mac or any operating system. However, when I upload the document to our website: japanstudy.earlham.edu (Enrollment Procedures - 2018-19 Handbook), I receive this error message. Attached is the screenshot of the error. I cannot fix this, no matter if I change the password or try a variety of settings.
Mary Owens
shared this idea
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Admincdas
(Admin, Adobe)
commented
Dear user,
We can upload a password protected document if we enter the right password.
Please try uploading the same document with the same password to Adobe Document Cloud by clicking on the cloud icon on the Toolbar in Acrobat. If the document can be uploaded successfully, there should be some issue with the specific website.
In that case the website may not be supporting the protection applied by Acrobat.