396 results found

1. Shifting Text On Save/PDF Export

   Hi! When I go to export my PDFs after using fill and sign to input text, the formatting of the text gets messed up. Everything seems to be shifting up one tick on export. It is really frustrating because I'm trying to make beautiful documents for my clients to sign for official record and even when I take the time to go in manually and readjust everything I'll find out it has shifted again. Can you please try to create total visual consistency between the data input UI and PDF exports? See attached file as a reference. It looks terrible and I don't have time to deal. I know you can do it! Thank you very much.

   Hi! When I go to export my PDFs after using fill and sign to input text, the formatting of the text gets messed up. Everything seems to be shifting up one tick on export. It is really frustrating because I'm trying to make beautiful documents for my clients to sign for official record and even when I take the time to go in manually and readjust everything I'll find out it has shifted again. Can you please try to create total visual consistency between the data input UI and PDF exports? See attached file as a reference. It looks terrible… more

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   Under review  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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2. Sending another document

   After I send a document to be signed I can not click "send another document" as in previous versions of this website. I can only click "track Agreement" I have to go to home and then to apps and then "send for signature" its a real pain that didn't use to happen.

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3. Undeliverable Error Message

   Everytime I send out an e signature request I get an email saying document was undeliverable, then a few minutes later I get an email confirming document has gone out for delivery. Please find attached screenshot of undeliverable msg.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hi Sandra,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

4. Edit text

   I am unable to edit certain text on some files. Why is this? It is usually after I create a form and fill in blank areas. I can edit the form areas but not the parts filled in. It is very frustrating.

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5. Message Body - can't be deleted - Send out for Signature

   I had issues when Sending the document to signature, I could not delete any of the text in the message body.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

6. esign ruined, Adobe functionality impaired for university users

   Limiting the file size on esign documents way down from what it was before hinders my productivity. I hate the new esign and want classic to return. I send large files for purposes of creating an auditing paper trail for a state university that require backup documentation to be included. The newly redesigned product does not do what it needs to do, and I am going to encourage the university to look into other esign programs going forward to use once the license expires. This sucks.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hi Eve,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

7. Spell-Check

   Its great but you should add a spell-check feature

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8. Issues with Adobe sign - signature blocks moving

   The updates to adobe sign are causing issues with block placement. The signature blocks look fine in the "review" but when they are saved and sent, the block move to different areas of the document and shift places. PLEASE FIX ASAP!

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Rebekah

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

9. Modern Request E-Signatures Interface is bad.

   The new Request E-Signatures interface is un-intuitive and restrictive:
   - I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
   - I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
   - When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky and the arrow buttons are very small. Did we go back in time? Why is click-and-drag not an option?

   The new Request E-Signatures interface is un-intuitive and restrictive:
   - I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
   - I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
   - When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky… more

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks, 

   Sign in Acrobat Web Team

10. E-signature update is garbage

    I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

    The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with such extensive resources and a skilled team, this decline in quality is baffling and extremely disappointing.

    Such a regression in a key business tool is not only inconvenient but also impacts productivity. It raises serious questions about the decision-making and competencies of the team responsible for this update. In the competitive landscape of digital tools, maintaining and improving user efficiency should be a paramount concern.

    I strongly urge you to review this update and consider the real-world impact it has on your users. It is vital that future enhancements focus on actual improvements in performance, rather than superficial changes that hinder the user experience.

    I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

    The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with… more

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Brandon Rockhold,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

11. Making things slower/harder

    STOP CHANGING THINGS AND MAKING THEM WORSE

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Shayne Mace,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

12. Adobe Sign Interface Improvement Recommendations/Problems

    The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

    There are three major issues I've had with it:

    1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is not a signee is not accounted as a user. On top of that, templates require you to request signatures prior to being able to edit them. Which makes no sense to me.

    2. Setting fields and adjusting fields is nearly impossible and extremely unintuitive. After adding signees, or after adding signees to a template (why would you even be forced to do this?) adjusting fields is difficult to say the least. Please at least include undo 'crtl+z' functionality so you're not required to restart the entire process if you make a mistake.

    3. Signing in to send reminders, add signees or adjust documents simply does not work. I'm forced to use the web interface despite being signed in. I'm forced to Sign In to edit docs, yet signing in doesn't do anything.

    Overall, I think there is insane room for improvement on the UI design of this product. Please adjust.

    The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

    There are three major issues I've had with it:

    1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is… more

    2 votes

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Nate,

    We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,

    Thanks,

    Sign in Acrobat Web team

13. Dreadful updates.

    This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.

    Thanks,

    Sign in Acrobat Web Team

14. Request e-signatures from secondary email

    When sending documents for e-signatures, it would be nice to be able to send documents from email addresses other than the email my Adobe ID is with.
    I run multiple businesses and don't want clients from Business B knowing my personal email or email for Business A.

    Many people these days have multiple email addresses.

    It would also be nice to be able to edit the email subject line when requesting an e-signature on a document.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Melana Hobbs,

    We appreciate your feedback and we will consider it for future updates.

    Thanks,

    Sign in Acrobat Web Team

15. BAD Customer Service Experience

    Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Mike,

    We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.

    Thanks,

    Sign in Acrobat Web Team

16. Glitch found

    Hi, glitch found. It's hard to figure out where to submit glitches to. I've attached a screenshot from adobe sign

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Eric,

    We appreciate you reporting this issue to us. Could you provide the steps you use to reproduce this issue?

    Thanks,

    Sing in Acrobat Web Team

17. template organization

    The option to create folders within the "templates" section would be great. I have a lot of templates and being able to organize them into corresponding folders would be easier.

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18. Hebrew fields not available on downloaded copies.

    Bug report: when using the online pdf fill & sign tool, I filled a form and signed it. When I downloaded it, I discovered all signatures and filled data was OK, except fields filled with Hebrew text. English or numbers were OK. Since this was a government issued form, the only acceptable language is Hebrew and I wasn't able to fill it. Note that the Hebrew text was saved and appeared online fine - it's the downloaded version that was faulty.

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    Under review  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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19. Resolved filter doesn't work as well as Checkmarks

    When I share PDFs I have to use the dropdown menu for each comment and mark them Resolved. This is very close to Deleted and I have deleted comments accidentally that cannot be recovered. Please change this to the checkmark box option that's in normal PDFs. The Unchecked filter works better that way as well. In shared PDFs when I mark an edit Resolved it doesn't disappear even though my filter is set to only show Unresolved comments. I have to keep turning the filter on and off to hide the resolved comments. The checkmark feature is so much better. I check a box and can't accidentally delete the comment. The checked/unchecked filter also works way better. I don't have to turn it on and off to make it work.

    When I share PDFs I have to use the dropdown menu for each comment and mark them Resolved. This is very close to Deleted and I have deleted comments accidentally that cannot be recovered. Please change this to the checkmark box option that's in normal PDFs. The Unchecked filter works better that way as well. In shared PDFs when I mark an edit Resolved it doesn't disappear even though my filter is set to only show Unresolved comments. I have to keep turning the filter on and off to hide the resolved comments. The checkmark feature is so much better.… more

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20. Filter views in shared review lacking

    Why can't I filter by "unresolved" in the shared review, only resolved. doesn't make sense, and why are the filter options different between all the different ways of looking at reviews? (Desktop app vs. shared online review vs. importing comments into InDesign).

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    Under review  ·  AdminAmit (Engineering Manager, Adobe) responded

    By Default, the Comments shown to User are unresolved.