76 results found
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Why can I not access my account to view my plan and my invoices?
Why can't I access my plans or invoices for my account?
1 voteHi Delynn,
Thanks for reaching out to us and trying Acrobat web. Regarding your question, there is a way to check for invoice and your current plan. Please follow below steps:
1. Login to acrobat.adobe.com with your user
2. After you sign in, click on profile icon at your top right corner
3. Click on Adobe Account option below user name
4. You will be redirected to a web page where you can check your plans and invoice under "Plans and payment"
Please try this out and ket us know if this still solves the issue.
Regards,
Shweta
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DONE/FINISHED button online
Make "DONE" or "FINISHED" button online like in app.
1 voteThank you for your feedback Jody.
As “Done” button is removed in new viewer, Can you please help us understand how you were leveraging Done dialog in your workflows ?
What specific issue are you facing as it is removed now?Thanks,
Harshpreet
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Horrible new interface for adobe sign
terrible! It's so hard to find my documents!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PLEASE CHANGE IT BACK!!!!!!!!!!!!!!!!!!!1 vote -
Confusing – frustrating
How can I share my saved document with my post it notes visible to the person I share it with
1 voteHi Jennifer,
Thank you for contacting us. Please refer mentioned steps for sharing a document:
- Navigate to “Your Documents” section
- Select the file you want share. You will see “Share with Others” and “Get a Link” option in right hand pane :
- You can use any of the two options to share your file to others. Please check attached screenshot for possible options.
- Notes added to the file would be visible after sharing as well.
- Also here’s an article to guide on sharing PDFs: https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html
Let us know if this helps.
Thanks,
Harshpreet
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Adobe Signフィードバック
Adobe Signを利用しています。
最近署名依頼画面が変更になり、大変使いづらくなったと感じております。
最初の画面で送信先メールアドレス入力フォームのみ表示することに意味はあるのでしょうか。
最初から全ての入力フォームを確認できた以前の方が使いやすかったように感じます。
また、入力候補を表示してくれるのはありがたいのですが、入力途中にいざ候補を選択しようとすると何も起きない＝また打ち直しになるのもなんだかなあと思います。
入力候補も、以前打ち間違えたもの（例えば.comを.conなど）は、間違えやすいので削除できるとありがたいのですが方法はありますでしょうか？
機能自体は他にはない素晴らしいもので今後も是非重宝させていただきたいので、なるべく使いやすいようにサポートいただけると嬉しく思います。
何卒宜しくお願い致します。1 vote -
Fill & Sign Bug
It appears that something has changed recently, or Fill & Sign has a bug. If I use Fill & Sign, save, then come back later to finish the document. The fields that I've populated are now read-only. In the past, I could still use Fill & Sign to complete the document and go back to previous filled fields and fix typo's and incorrect data.
1 vote -
Let me delete my own **** files!
I CAN'T EVEN DELETE A FILE IN DC THAT I CREATED!?!?!?!?!?! THE WORST!!!!!
1 vote -
R in duru go
N you k
1 vote -
Custom icons for actions
I use the watermark feature 10-20 times a day and have an action that places my pre-set watermark for me on standard-sized documents. But when I need to watermark art that is bigger - say a banner or sign - i have another watermark pre-set. I've created a 2nd action for that.
It would be nice to be able to change the color of the icon or number the icon or do something that differentiates the various action icons on the toolbar.
Thanks
1 vote -
v
please dont make this webiste heavier it lags a lot and the browser crashes
1 voteHi, thank you for getting in contact, can you share some more details on the type of issues you are experiencing?
Can you share some of your workflows?
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The system corrupted my file
I was editing a doc and now it says that the file is corrupted. Frustrating experience. I was hopping t0 buy the product but its good for nothing.
1 voteHi Sandip,
Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the edit experience with the original files and let us know if it resolves your concern.
Regards,
Harshpreet -
acrobat crashes when trying to sign.
acrobat dc crashes when using the fill & sign feature.
1 vote -
Bug in web app if accessed from mozilla
I am accessing document cloud from latest firefox but menu after clicking action button is hiding in case of mouse hover event
1 voteCan you tell us what version of FireFox you’re using and whether you’re on Windows or Mac?
Also try hovering over the item and checking the box to the left of the file icon. Then let us know if you can access the function you need from the pane that opens on the right.
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I cant not sign my PDF
Not letting me use the sign & fill tool. Also will not let me edit the settings
0 votesHi Cheryl Moss,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Sign then send option was nice and an efficient option
With the update to the e-sign functionality, it seems like you removed the "sign then send" function, where the initiator can immediately e-sign the document before it emails out to the next recipient. This was a nice option, and would be great if it could be added back. thanks.
0 votesHi Justin,
We are sorry you are experiencing trouble with the new feature .
Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:
- Start Fill & Sign with desired document
- On entering Fill & Sign you can add a sign from the left hand panel
- After doing this, you can click on the "Request E-Signatures" button to send this document for signing.
We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
Open the agreement draft experiencing the issue.
On the left panel, scroll down and click "View more".
Click the "Switch to legacy version" link.
This will switch you to the earlier version…
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confusing portal
Very confusing program. ie. trying to find where to add, store and access my signatures.
0 votesHi searchMEE Inc,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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