It was good when I had a helpful person on the line
Hi there, I just called in to cancel a recurring adobe charge for a terminated employee; I called this #408-536-600. I had to call three different times before I could get someone able to help me. The first two times I called, Rhea was the one who answered and she was extremely careless and unhelpful. I have a recording of my experience and can share if you want. However, I really think it needs to be easier to cancel, rather than calling in and trying to communicate an email address over the phone - that's no longer active and no longer able to receive emails. Perhaps when setting up the recurring charges, there could be an option if this is being paid by an employer - set up a platform that makes it easier for that. Thanks!