You used to withdraw money from my account whenever you wanted, for example, in April, you withdrew money twice in a month from my card once on the 14th and once on the 22nd. Even twice a month and higher than the plan. Without sending me an email. I think one of your employees is stealing from customers' accounts. And instead of pursuing this manner, you penalize the person who is forced to close her account early to avoid this theft. your behaviour is not professional at all.