After getting a new computer, finding the right place to download acrobat pro to my desktop took about half and hour. You shouldn't have these things buried deep in the accounts interface. You just **** off your paying customers.
Any searches for 'download acrobat' etc lead you to buy another license, even if you're logged into the website.
This is poor design and probably intentional as you're hoping to fool your customers into buying another license they don't need.
Software companies these days are becoming a scam. I expected better from Adobe, but apparently I was wrong.