539 results found

1. [ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures. is invisible

   [ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures.

   This box is invisible to clients over 70 years of age. Please make this acknowledgement more visible. Clients click on the nearby click to continue button 100s of times and get frustrated.

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hi Brandon,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request. We are currently reviewing this request.

   Sign in Acrobat Web Team

2. Blank Space for Name Made Cleaner

   Have the box for Firt Name Last Name show to filler/signer when filling a web form. Upon submission of the form autofill the signer's First Name Last Name & Email from the form to confirm they are the same.
   Subsequently, offer myself/the client an option to have filler/signers required to enter their Name and Email so that the form autofills those spots on the form.

   Our applicants are confused when they are not able to enter their name because it shows a blank space, and oddly enough it shows the email spot. We have it set to this likeing for state compliance purposes.

   Have the box for Firt Name Last Name show to filler/signer when filling a web form. Upon submission of the form autofill the signer's First Name Last Name & Email from the form to confirm they are the same.
   Subsequently, offer myself/the client an option to have filler/signers required to enter their Name and Email so that the form autofills those spots on the form.

   Our applicants are confused when they are not able to enter their name because it shows a blank space, and oddly enough it shows the email spot. We have it set to this likeing for… more

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Nichole,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

3. Clients stuck, can't find or click AGREEMENT [box]

   A decent percent of my customers are unable to find the box at the bottom of the page which must be checked before click the click to sign button. Many forms have had to be printed and many miles driven in order to bring conncect these forms to clients for manual signature. Please make the Agreement box easier for everyone to see if it needs to be checked. Or change it into a button people can click on it to continue. As of now they just keep clicking the click to sign button over and over without ever seeing the box that needs to be checked.

   A decent percent of my customers are unable to find the box at the bottom of the page which must be checked before click the click to sign button. Many forms have had to be printed and many miles driven in order to bring conncect these forms to clients for manual signature. Please make the Agreement box easier for everyone to see if it needs to be checked. Or change it into a button people can click on it to continue. As of now they just keep clicking the click to sign button over and over without ever seeing the… more

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Brandon,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

4. Faster initialing

   Would be very helpful if the Initials tool when signing would 'stick' to the cursor so you could add multiple initials without having to click Sign>Initial every time.
   I am needing to initial 40-50 pages of a contract document and it takes considerably more time than it should having to perform 3 clicks per initial.

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Howard,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

5. Manage In Progress when only CC'd

   I have a person that is seeing someone else's form in their manage tab under the in progress section. The person is CC'd on the form, but we have not seen this happen before. Can you please help me understand why this is happening?

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Brandy,

   Thank you for reaching us regarding this behavior. At the moment we are reviewing this issue, we appreciate your patience and cooperation. We'll get back to you as soon as we finish with this process.

   If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

6. Signature Requests going to SPAM folders

   As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
   Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello The Legacy Inspection Group,

   We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team 

7. Filtering

   Hi, please add filters with Documents, which are being sent by ME , and REJECTED or REQUIRED ADDITIONAL ACTION , these should be some how monitored, otherwise, all becamomes COMPLETED agreements,i

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Farkhod,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

8. Bulk download documents

   Allow users to bulk download signed/filled documents as you would each individual. selecting more only states "cannot combine the documents" but would be beneficial to download multiple simultaneously.

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Oscar,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

9. Copy images from outside(what a novelty!)

   I need to be able to paste pictures from outside the program into the program, and it's not letting me. This program is reaching intolerable state of (in)usability.

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10. Organizing Adobe Sign

    Adobe Sign Agreements are not able to be moved to folders, even after they are completed. A folders feature for Adobe Sign would be extremely helpful for organizing agreements.

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    Under review  ·  AdminAna Tellez (Admin, Adobe) responded

    Hi Tara,

    Thank you for your suggestion! We appreciate your interest, we are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

11. text to sig. broken

    Signature for type to sign broken drawing still works but highly inconvenient

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    Under review  ·  AdminBenjamin Guerrero (Software QA Engineer, Adobe) responded

    Hello Cole,

    We are sorry you are experiencing trouble with the signature. We are reviewing your issue and are gathering more information to understand the problem better. Meanwhile, would you be able to provide us another screenshot of the issue and/or the steps taken before the issue? We appreciate your patience and cooperation in solving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Embeddable Videos in Documents Recommended

    I think your electronic signature service is amazing. I am proud to be associated with your brand. The only feature that I wish you had is the ability to embed a Vimeo video directly within a signable document. It can still be a traditional, classic portrait-shaped document that prints well as a static PDF. However, video matters a lot for proposals in 2025. PandaDoc and GoHighLevel both have traditional classic style of documents for print, but they offer embeddable YouTube and Vimeo videos. All of the web-based proposals (Qwilr, betterproposals.io, Proposify, etc.) can embed videos, but I understand your goal is not to have signable web pages like they do. Anyway, please interpret this as a recommendation and not a complaint. I love Adobe. Thanks for reading.

    I think your electronic signature service is amazing. I am proud to be associated with your brand. The only feature that I wish you had is the ability to embed a Vimeo video directly within a signable document. It can still be a traditional, classic portrait-shaped document that prints well as a static PDF. However, video matters a lot for proposals in 2025. PandaDoc and GoHighLevel both have traditional classic style of documents for print, but they offer embeddable YouTube and Vimeo videos. All of the web-based proposals (Qwilr, betterproposals.io, Proposify, etc.) can embed videos, but I understand your goal… more

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    Under review  ·  AdminBenjamin Guerrero (Software QA Engineer, Adobe) responded

    Hello Jesse.

    Thank you for your suggestion! We appreciate your interest in helping us improve our product with embedded videos. We are always looking for ways to improve our products and will definitely consider your request.

    Sign in Acrobat Web Team

13. Complaint Critical Data Loss After PDF Editing on iPad (Acrobat App)

    Urgent Complaint – Critical Data Loss After PDF Editing on iPad (Acrobat App)

    Dear Adobe Support,

    I am writing to express my deep frustration and disappointment regarding a serious incident with the Adobe Acrobat app on iPad. On April 25, 2025, I spent over two hours carefully filling out a PDF form using various free text fields and annotations while being signed into my Adobe account (Adobe ID: AE01322900059EDE).

    After completing the work, I tapped “Done” and exported the file to my Dropbox. To my shock, I discovered that all my extensive free text inputs – had completely disappeared. Only static fields such as checkboxes remained. Despite being logged in, with active cloud access and automatic sync enabled, none of the data could be recovered. It appears the file was overwritten during export without saving the actual edit state.

    This is absolutely unacceptable, especially for a professional-grade app. I cannot comprehend how a core product like Adobe Acrobat can suffer from such severe reliability and usability issues, leading to the total loss of critical user input.

    I request:
    • A detailed investigation into this incident,
    • An explanation of how this data loss could occur,
    • And a description of what Adobe is doing to prevent such failures in the future.

    Furthermore, I expect a statement on how Adobe plans to address the damage and loss of time caused by this failure.

    Sincerely,
    Lionel Reichert
    Email: lionel.reichert@stella-cie.com
    Device: iPad with keyboard
    App Version: Latest Acrobat for iPad
    OS: iPadOS (latest available version)

    Urgent Complaint – Critical Data Loss After PDF Editing on iPad (Acrobat App)

    Dear Adobe Support,

    I am writing to express my deep frustration and disappointment regarding a serious incident with the Adobe Acrobat app on iPad. On April 25, 2025, I spent over two hours carefully filling out a PDF form using various free text fields and annotations while being signed into my Adobe account (Adobe ID: AE01322900059EDE).

    After completing the work, I tapped “Done” and exported the file to my Dropbox. To my shock, I discovered that all my extensive free text inputs – had completely disappeared. Only… more

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Under review  ·  AdminBenjamin Guerrero (Software QA Engineer, Adobe) responded

    Hello Lionel,

    
    

    We are sorry for the inconvenience this issue has brought you. We are currently reviewing the issue and gathering more information to understand this data loss better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    
    

    Thanks,

    Sign in Acrobat Web Team

14. Can't Edit Adobe Web Forms Pages

    Hi, we have been using adobe Web Forms for over a year now and can't complain except we hope there is a way to edit its pages. We hope you can go in to an existing web form and add, remove pages of it.

    Currently, yes you can edit a web form but only the text, signature fields etc. and not the pages.

    We have application forms (onboarding forms) that have 30 to 40 + pages that are constantly changing due to policy changes etc. What's happening is that once they are created and need changes, I cannot add, remove pages and can only do it from scratch again, which is very time consuming.

    I would appreciate any help.

    Thank you all.

    Hi, we have been using adobe Web Forms for over a year now and can't complain except we hope there is a way to edit its pages. We hope you can go in to an existing web form and add, remove pages of it.

    Currently, yes you can edit a web form but only the text, signature fields etc. and not the pages.

    We have application forms (onboarding forms) that have 30 to 40 + pages that are constantly changing due to policy changes etc. What's happening is that once they are created and need changes, I cannot add, remove… more

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Alver,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

15. bug position of e signature

    the position of the signature in request e signature is not at the place where the signature field is added to.

    regards
    Michael Frey
    mfrey@tenneco.com

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    Under review  ·  AdminBenjamin Guerrero (Software QA Engineer, Adobe) responded

    Hello Michael,

    We are sorry you are experiencing trouble the signature's position. We are reviewing your issue and are gathering more information to understand the problem better. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

16. Fix New Sign's inability to properly assign fields in templates

    DO NOT force Sign users to use New Sign until is ready; it is not ready now.
    New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
    Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
    My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
    New Sign breaks the existing templates: now I, as sender, am assigned to initial the various places that the recipient was to do. This is on all of the template documents used, except for the first one selected. Or it might just be that the actual "signature" block on the template that normally is first is not affected, it's hard to pin down.

    DO NOT force Sign users to use New Sign until is ready; it is not ready now.
    New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
    Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
    My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
    New Sign breaks… more

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Tim,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

17. Date of signatures

    I've noticed recently that, when I send a document out with a date request, the date is then not carrying through when the document is returned to me, i.e. not the date stamp on the signature, but if I ask someone to separately date the document, then the dating function isn't working.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Richard,

    We are sorry you are encountering some trouble with Request e-signatures. Could you please help us sending us a screen shot or a video of the issue you are facing? So we can triage it with specific steps.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

18. Few new useful options and desktop version glitches

    Hello Adobe Team,
    highly appreciate your efforts to continuously improve the product.
    there are couple of points i wanted to bring to your attention.
    1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

    2) I'm an accountant and have to send various types of documents to clients. these documents are usually forms and not agreements. It would be nice to have an option to save custom Message templates instead of using standard message of 'please review and sign the agreement'

    3) also, the option to edit the message before sending the document is so out of sight. the send button appears before that (in web version) leading to sending it without altering standard message.

    Hopefully your team members will accept these suggestions positively and do the necessary updates.

    Thanks,
    Jay Joshi
    Director
    JNJ Accounting Services

    Hello Adobe Team,
    highly appreciate your efforts to continuously improve the product.
    there are couple of points i wanted to bring to your attention.
    1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

    2) I'm an accountant and have to send various types of documents to… more

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    Under review  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Jay,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

19. to be able to change signatures on mobile phones

    Hi there,
    On mobile phone, when we use the adobe sign to sign the documents, it seems we cannot change the signatures. we can do so on laptops and PCs only. As it is supposed to be convenient and user-friendly, the feature of swopping the signatures stored should work on mobile phones too. Please help look into it. Thanks

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    Under review  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

20. Update your help docs

    Please update your help docs for the new Adobe Sign (which is terrible by the way). I just need a document to be initialed and you won't let me do it ... why? Your help docs suggest clicking an 'advanced editing' button to allow for this, but there isn't one with the new system.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Duncan,

    Thank you for your suggestion! We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team