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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Acrobat Web

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749 results found

  1. Efile does not load document

    Why does your esign continue to not load. It is so frustrating

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Janine,

    We would like to know if you are still facing this issue? It will be really helpful if you provide more details so we can fix it.

    Thanks,

    Sign in Acrobat Web Team

  2. Very Frustrated and Disappointed in This New Adobe - I like the old desktop versions better

    I thought I was paying for adobe professional but this acts nothing like it, it's clunky and continues to spin on save endlessly, changes the orientation of my pdfs when i go to edit them and screws everything up. I've wasted the last 4 hours messing with this program to do simple crop and save tasks. What a waste. Forums state there are setting options, but I guess I'm not allowed to access those as I can't locate any options other than a very basic few that have nothing to do with the actual program settings. SO happy to see…

    3 votes

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    Need Info  ·  0 comments  ·  Edit PDFs  ·  Admin →
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  3. Distracting Pop-ups In Adobe Actrobat

    I'm signed in to my Adobe Suite account. I opened the Adobe Acrobat EXTENSION via Chrome BROWSER. I keep on getting random distracting pop-ups / boxes saying "Did you know??? You can work on PDFs directly in-browser" ...

    Did YOU know? This pop-up box literally exists and is happening right now IN THE EXTENSION via CHROME BROWSER.

    Like, if it's really necessary to have super annoying and unsolicited pop up box suggestions distracting me when I'm trying to work... It would be really nice if they were at least somewhat relevant and not suggesting me to do things that I'm…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  4. Wither Reader

    Surprised to learn that if my subscription allows only two computers to run Acrobat at a time, a third cannot run Reader. That's a step backwards from the old days At least we can now read using Chrome or Edge, but isn't it a bit embarassing to have ceded that field?

    1 vote

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    Need Info  ·  1 comment  ·  View PDF files  ·  Admin →
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  5. e signature

    when creating e signature document why have extra page

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

    Hi Marcel,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you help us by giving more details about the issue?

    Thanks,

    Sign in Acrobat Web Team

  6. Datum Autocomplete

    Autocomplete für das verdammte Datum funktioniert nicht richtig. Es ist schon das zweite Mal das ich aus Versehen Partnern Dokumente mit dem falschen Datum geschickt habe. Warum die Funktion haben, wenn es nicht das heutige Datum als default hat?!

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Es tut uns leid, dass Sie Probleme mit der neuen Funktion haben. Wir untersuchen Ihr Problem und sammeln weitere Informationen, um das Problem besser zu verstehen. Könnten Sie uns in der Zwischenzeit bitte weitere Informationen zu dem Problem mitteilen, mit dem Sie konfrontiert sind? Dies hilft uns, schnellstmöglich eine Lösung zu finden.

    Danke,

    Melden Sie sich beim Acrobat Web Team an


  7. Your program sucks

    I don't care. I just wish I never tried to install it. Now I can't get out & have spent hours trying.

    1 vote

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    0 comments  ·  AI Assistant  ·  Admin →
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  8. Request e-signature does not work

    Request e-signate button in browser does not work. I tried to contact Adobe support 4 times already, they all are useless. Nobody willing to fix the issue or they say the issue will be fixed and nothing happens. That is the worst experience I ever had communicating with you. That kind of support not acceptable

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Anna,

    We are sorry you are having trouble with this feature. Could you give us more information about this issue? A screenshot and steps to reproduce the problem will be really helpful to investigate.

    Thanks,

    Sign in Acrobat Web

  9. Sign button hidden by language overlay

    Button hidden when trying to sign document.

    The language overlay at the bottom of the document is blocking the button that needs to be pressed in order to submit a signed document.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with this feature. Could you provide a screenshot of the issue so we can understand it better?

    Thanks,

    Sign in Acrobat Web Team

  10. annoying popups

    your "helpful" pop up boxes are so annoying and so nonstop but can't figure how to stop them

    1 vote

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    0 comments  ·  AI Assistant  ·  Admin →
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    Need Info  ·  AdminAyushi (Admin, Adobe) responded

    Hi JBR Law,


    Sorry for the inconvenience you faced. Can you please let us know the exact popups that you are referring too. Could you please share screenshots with us if possible ?


    Thanks,

    Ayushi

  11. App is Slow

    What happened? Within the last week or so Acrobat documents are taking a L O N G time to open. Getting a bit frustrating using this product.

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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    Need Info  ·  AdminAyushi (Admin, Adobe) responded

    Hi Leonard Hom


    Sorry for the inconvenience you faced. Can you please let us know if you are facing this issue for all files or any specifc file ?


    Thanks,

    Ayushi

  12. Bug during E-Sign

    Whenever I am sending a file to be e-signed, the email i initially type in will disappear from the field once I go to type in the person's name! PLEASE FIX THIS! This bug has been happening to myself and coworkers for months now.

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Natali,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? How often does the date requirement happen?

    Thanks,

    Sign in Acrobat Web Team

  13. Seitenbegrenzung E-Signaturen anfordern trotz Adobe Pro

    Guten Tag,

    trotz Adobe Pro ist die Seitenzahl bei E-Signaturen anfordern auf 25 begrenzt.

    Siehe Anhang

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Janik,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, is it possible for you to share the file you are having issue with? So we can fully identify what the issue with the file is?

    Thanks,

    Sign in Acrobat Web Team

  14. No se puede descargar documento para firma electronica. Document not supported

    No funciona la firma electronica, me puedes ayudar, no carga el documento, contesta incompatible con firma electrónica.
    Gracias
    Magdalena

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Gonzalo,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And what are the steps that been causing you the issue?

    Thanks,

    Sign in Acrobat Web Team

  15. Text disappears

    No idea. But when I sometimes save everything and come back, some parts of the document just disappear.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Mykyta,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And what are the steps that been causing you the issue?

    Thanks,

    Sign in Acrobat Web Team

  16. Error message for AI Assistant

    I am noticing that the AI Assistant does not appear to work with a secured document?

    1 vote

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    Need Info  ·  0 comments  ·  AI Assistant  ·  Admin →
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  17. Problems with documents loading

    I can't get an important document I need to download and save to load in adobe acrobat to load and can't get any help from your chat bot or find help. This is ridiculous!!

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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    Need Info  ·  AdminAyushi (Admin, Adobe) responded

    Hi Suzanne Giorgione


    Sorry for the inconvenience you faced. Can you please let us know the exact issue you are facing ? Is it specific to a file or is it happening for all files?






  18. I am getting numerous responses from clients that there is an issue with signing documents that require a date. This adobe plan is too expen

    Issues with signing documents that require a date

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Christine,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And how often does the date requirement happen?

    Thanks,

    Sign in Acrobat Web Team

  19. ***

    Dawg this website is ***.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminRavi Kumar (Admin, Adobe) responded

    Hi Diedre Tynes,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Acrobat Web Edit Team

  20. Randomly repeatedly deleting text from my do

    Adobe is repeatedly deleting random text. I spent 5 hours yesterday repairing my book, only to wake up this morning to find new errors in different places throughout the document.

    I am extremely frustrated that there is not a clear solution to this issue online.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminRavi Kumar (Admin, Adobe) responded

    Hi Tiffany Robinson,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Acrobat Web Edit Team

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