749 results found
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I am a paying and always paying dev ops subscriber since 2009 at least. Please fix
I am a paying subscriber. FYI
1 voteHi Katie,
Thanks for using Document Cloud. In order to help you out, please let us know what issue you are facing in Review flow?
Thanks,
Shweta -
Combining support
Whenever I try to combine PDFs into a larger PDF, I get "This file has not been processed. An error has occurred which stopped the processing of this PDF". I've tried logging out, clearing the cache and logging back in. I'm using Chrome. I'm still getting the error.
1 voteHI Ernest,
Just following up on this issue. Are you still seeing the issue with Combine? Could you please share the files with us ?
Thanks,
Shweta -
Horrible Quality PDF to Image Conversion
Your PDF to image convert lost so much quality when trying it out that I'm not willing to pay for your service.
1 voteHi Timothy,
Thanks for using Acrobat web and sorry for the trouble. In order to help you out with the issue, is it possible for you to share the source PDF with us. It will be helpful for us to debug the problem.
Thanks,
Shweta -
denisefrigon@gmail.com
Need a phone number at Adobe to cancel my plan otherwise the system is not letting me do it. Thanks
1 voteHi Denise,
Thanks for reaching out and apology for the trouble. Could you please tell us what specific flow is not working for you?
If you are using commenting on Web and it didnt worked then it should be resolved now. I request you to please try the workflow again and let us know its working for you. You can send me email directly as well on sverma@adobe.comRegards,
Shweta
Sr, QA Lead, Acrobat Web -
Improvement needs
The login requires entering the password twice which is unusual.
Most importantly the back button at the top left corner requires you login again. Every time. With passwords required twice. This MUST change.
It requires 6 clicks to ultimately get to a template. This is so lame.
The formatting enlarges at the final send screen and doesn’t adjust.
I could go on but these are the biggest hassle.1 voteHi David,
W.R.T. password required twice, is it once for Acrobat Web https://documentcloud.adobe.com and once for Adobe Sign mobile app (as mentioned in your other post)? We will look into improving the experience.
Could you please provide more details for the other issues?
- 6 clicks to get to a template: is it regarding the navigation from Home page to the template Actions like “Use Template” in Documents page?
- The formatting enlarges: is it the screen after you send for signature? Could you please share a screenshot?
If you have other suggestions/feedback, we’d like to hear from you.
Thank you,
Adobe Sign Team -
Issues with compressing files
Option "Compress PDF" on https://documentcloud.adobe.com suffers significant bug that persisted with months. On several occasions when trying to upload and compress a scanned pdf I receive a message that the file is already compressed. When I try the same operation with the desktop app on the same file - it is compressed without any problem. This happens so often that it renders the online service nearly useless.
1 voteHi Petko,
Sorry to hear that you are facing issues with compressing a file on Web. In order to help you better, please share more info with us. Like whats the size of the file, does it have only text or images too or if possible share the file with us so that we can investigate further.
Also, web version provide 3 different settings for compress (Low, Medium and High). Could you please confirm if the file dont compress with even High compression.
You can send the details or file on my email Id directly also – sverma@adobe.com
Thanks,
Shweta -
Type-fetch Error
Encountering a type-fetch error! Will not download or save documents!
1 vote -
Dosyayı açamıyorum
Bu simgeler ne anlama geliyor
1 voteHi Demir Erzurum,
Thanks for reaching out. To assist you more, we would need a screenshot of the icons that you are talking about. Can you please share the screenshot ?
Regards,
Harshpreet Kaur -
I keep trying to sigh it
I keep trying to sign
2 votes -
App
The app keeps crashing in and then out and I need to login again please fix it and have notifications and location for this app and update this app please if you want to email me back
jvcfc1@gmail.com1 voteThanks for reaching out to us and apology for the trouble you are facing. In order to help you out, please provide more details on the issue you are facing while using the app.
If you want you can send details on my mail id directly – sverma@adobe.com
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its broken fix it
ive tried to combine documents for 2 hours and gives me a failure message
1 voteJust following up on this. Please let us know if you are still facing any issues.
Thanks,
Shweta -
Agreed. Should be able to delete the document if wrong as well. Sent to wrong person, etc.
Why can't we cancel an incomplete agreement in adobe sign?
Seriously why? There are times in which you may have made a mistake in the prefill and you don't want the document to be complete by the client.
I don't get your use cases on this. You'll never complete with docusign with incomplete thinking and use cases.
Definately not ready for prime time.
1 voteHi Derek,
You should be able to cancel an incomplete agreement from the right hand panel when you have the agreement selected or opened. Depending on the state of the agreement, you can find them in one of these sections: In progress, Waiting for you, and Draft. (please take a look at the attachment)
Please let us know if it’s not working for you.
Thanks,
Adobe Sign Team -
Adobe sign Stuck on loading
The page is stuck on Loading Adobe Sign
9 votes -
Unable to combine files
For the past couple days, I've been unable to combine any files. Not sure why that is, but it is negatively impacting my productivity.
2 votesHi Nina,
Could you please share what is the issue or error you are facing when combining files? A screenshot would be most helpful.
Thanks,
Ashu Mittal
Product Manager, Acrobat Web -
non riesco a combinare
Buongiorno
non riesco a combinare file
continuate a scrivermi combinazione non riuscita
perchè?
grazie
Alessia Sorgato1 voteThanks for reaching out to us and apology for any inconvenience caused. Please let us know if you are still facing issues with Combine files. It would be great if you could share snapshot for error that you faced while trying combine flow
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terrible product
this product is working so poorly im extremely upset. when i converted my pdf to word, the formatting is so poor and off. i'm wasting precious business time trying to edit when i could recreate the entire document and save myself frustration and money without using your converter.
1 voteThanks for reaching out to us. Please help us providing the screenshot for resulted file where formatting is poor. Also, it would be great if you can share the source PDF at sverma@adobe.com for further investigating the issue.
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loosing templates
my template keeps disappearing
1 voteHello Amie,
Thank you for your feedback. Could you please share more detailed steps so we can try to help you?
Thanks,
Robert -
Fill and sign off by one error - edits save to previous page!
I can't imagine a more broken experience than filling out an entire gd** document and proceeding to the "request signature" phase and then finding out that all my edits were somehow translated up the page. Looks like an off-by-1 error, if any devs read this. that is to say, my edits appear to have saved unto the previous page from where they should have! Super unhappy with this ****** experience. Every time i try to use one of these tools, it does something stupid that wastes mine and everyone else's time. Really really really annoying to experience this…
2 votes -
disappointed
very slow and crashes so often then cant reopen
1 vote -
Fill and Sign badly broken.
Acrobat Reader is terrible. Every second feature is badly broken.
I'm paying for it and all I want to do is download the PDF from the website below, fill it out, and send it off for signatures.
I've spent the last three hours trying to work around your completely useless software. It's a joke how terrible the errors messages are. "Unsupported file" (yet I can fill it out no problem), "can't export because the file is password protected" (it's not).
Not sure if anyone will read this but if you do, please rethink your entire strategy. Invest whatever you got…
1 vote
- Don't see your idea?