374 results found

1. Unused line at the top

   On the iPhone X/XS, there is a thin line at the top-most part of the screen that is visible when viewing PDFs with photos or any non-white page in continuous mode. I think the display area size needs some fixing.

   2 votes

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2. Signatur

   I can no longer create signatures or sign documents in AR.

   10 votes

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3. Canot see PDF in my phone shared by the cloud

   Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
   In the first message you see the same thing I have send in the picture.

   In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

   I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose in certain apps, I got the free and normal Acrobat app.

   Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
   In the first message you see the same thing I have send in the picture.

   In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

   I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose… more

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4. Phantom Files (local files only)

   I have two pdf files on my iPad in adobe reader that have no content and cannot be opened, deleted, or renamed. They only have file names.
   I would like to delete them but there does not seem to be any way to do that. I have tried to access them both in the Adobe app and using the Apple file app. Any suggestions?

   10 votes

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5. Turn off auto renew

   Where is the settings to turn auto renew off?

   1 vote

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6. Highlighting results in dropped pages

   Whenever i highlight sentences, i soon find (not immediately) that a page of the pdf i am reading has disappeared. Multiple highlights = multiple lost pages. Never happened with previous versions of adobe reader. Closing and reopening the pdf does not change this, pagesremain lost from view. Any ideas why or how to get pages back?

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7. Can’t find table of contents in pdf books
   6 votes

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8. Fehler mit Document Cloud

   Seit einigen Tagen lassen sich keine PDF Dokumente aus meiner Document Cloud auf dem IPhone XS Max mehr öffen. Ich bitte um Hilfe!

   3 votes

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9. XFA forms: Adobe Acrobat Reader unable to open certain pdf files, suggests use of Adobe Acrobat Reader DC for Mac or Windows

   Adobe Acrobat Reader for IOS (running on iPad Pro) is unable to open certain files (in my case it is all the files sent by the South African Revenue Services, the receiver of revenue of the Republic of South Africa), yet Adobe Acrobat Reader for Microsoft Windows on my laptop opens them without a problem, even some email attachment files that the Reader for IOS says are corrupted. When openining such a file, a blank page with an error message comes up, and advises user to use “Adobe Acrobat Reader DC for MAC or Windows” to open the file (which is not available on the App Store for my iPad Pro in any case). The updates of the App have not addressed this problem over the years, to date. What could be the cause of the problem? What should I do to resolve it? Attached is a sample of the file to illustrate the point, and a screen grab of the error message. I request that Adobe sorts this bug out to ensure that the reader can open any acrobat format file that it is able to open on other platforms.

   Adobe Acrobat Reader for IOS (running on iPad Pro) is unable to open certain files (in my case it is all the files sent by the South African Revenue Services, the receiver of revenue of the Republic of South Africa), yet Adobe Acrobat Reader for Microsoft Windows on my laptop opens them without a problem, even some email attachment files that the Reader for IOS says are corrupted. When openining such a file, a blank page with an error message comes up, and advises user to use “Adobe Acrobat Reader DC for MAC or Windows” to open the file (which… more

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   AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi Locksley,

   Acrobat Reader mobile apps for iOS and Android do not support the special type of PDF called static/dynamic XFA form.

   Please see the following Adobe LiveCycle blog that was written in year 2014.

   http://blogs.adobe.com/livecycle/2014/04/adobe-reader-mobile-and-xfa-forms-from-livecycle-designer.html

   We are not aware of any change of plan in the near future.

   Sorry for the inconvenience caused.

10. Subscribed to PDF pack but there was error downloading. Am now subscribed but the pack is not activated. Have removed app and retried, down

    Subscribed to PDF pack but there was error downloading. Am now subscribed but the pack is not activated. Have removed app and retried, downloading from cloud so issue not resolvable.

    3 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    It may take some time for the Acrobat app to recognize the newly purchased subscription.

    Would you please try signing out & in using the Adobe ID that is associated with the purchase?

    If PDF Pack is still not activated, please contact Adobe Customer Care.

    https://helpx.adobe.com/contact.html

    Thank you for your patience.

11. Bug

    I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
    In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
    Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate it or at least to remove it from the main page.
    I guess that Adobe created a node in its graph but without the associated file, but I can’t understand why.
    Thank you
    PS: I had iOS 11 when this trouble have begun and now I have iOS 12

    I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
    In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
    Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate… more

    2 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi Michelangelo,

    Is the file locally stored on your iPhone/iPad? If so, please tap “Files” in the bottom tab bar and check the file listing of “On This iPhone/iPad”. Do you see the file?

    Would you please try deleting the file from the Files > Location > One This iPhone/iPad (instead of Home > Recent)?

    1. Tap “…”.
    2. Scroll down the menu that pops up.
    3. Tap “Delete” (which is the last item in the menu).

    It may also help to restart your device and try again.

    https://support.apple.com/en-us/HT201559

    Please let us know if you still have a problem deleting the file.

    Thank you.

12. Cannot change my file to PDF

    I cannot take my files and Create a PDF. This recently just started happening.
    I use this app for work. It has been really useful. I really need it. Please fix .
    I have the current update for iPhone 12.1.2
    Please help

    31 votes

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    Resolved  ·  Pat Wibbeler responded

    Please let us know if you are still having this problem. We have not been able to reproduce and have not heard back on request for more information.

13. It can't install on iOS previous versions

    It's cannot installed on previous iOS versions unfortunately.
    So sad.

    1 vote

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

    © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

    If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

    Hope you can make it work with one of the options above.

    Hi,

    The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose… more

14. Lost Comments: The new app keeps deleting/not saving annotations

    After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

    149 votes

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    31 comments  ·  Bugs  ·  Delete…  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey