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16 results found

  1. Acrobat Reader DC Freezes up

    3 votes

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    2 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience. Can you please share below details to help us investigate the issue
    1. Follow the steps from below link and share process dumps
    https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html
    2.can you please share a sample pdf with which you are facing this issue.
    3. What is the version of Reader DC on your machine. You can get this from Help-> About Adobe Acrobat Reader DC.

    Regards,
    Rohit

  2. Reader 2021.001.20138 suddenly running form javascripts incredibly slowly and freezing

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi Daniel,

    Sorry for the inconvenience. Can you please follow the steps from here and share process dumps for investigation.
    https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html
    Also, can you please share a sample file with which you are facing this issue.

    Regards,
    Rohit

  3. I installed an update yesterday for Acrobat Pro DC and now my print dialogue will not print by PDF page size.

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Thank you for your patience and sorry for the inconvenience caused.

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please try updating the application to the latest version. In the application, go to Help > Check for updates.

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

    Let us know how it goes.

    Thanks,
    Rohit Anand
    Acrobat Team

  4. Unacceptable Change After Upgrade (Adding Paste Text. Not Image)

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Thank you for your patience and sorry for the inconvenience caused.

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please try updating the application to the latest version. In the application, go to Help > Check for updates.

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

    Let us know how it goes.

    Thanks,
    Rohit Anand
    Acrobat Team

  5. pasting numbers after copying from Excel and pasting in pdf doesnot works ,numbers shitt to elsewhere older version was working ok

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Thank you for your patience and sorry for the inconvenience caused.

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please try updating the application to the latest version. In the application, go to Help > Check for updates.

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

    Let us know how it goes.

    Thanks,
    Rohit Anand
    Acrobat Team

  6. How could I install Acrobat reader DC 64 Bits?

    1 vote

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    3 comments  ·  Acrobat Reader for Windows and Mac » Installation  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    64-bit Reader will be rolled out over the rest of the year.
    Please stay tuned for more updates.

    Thanks
    Rohit Anand
    Acrobat Team

  7. COMMENTS: Changing text size & color works once then doesn't popup.

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Adobe Acrobat DC and Reader DC official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!
    Thanks for your patience and support!

    Rohit Anand
    (Acrobat Desktop Team)

  8. No longer able to change Font settings under Comments tool

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Adobe Acrobat DC and Reader DC official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!
    Thanks for your patience and support!

    Rohit Anand
    (Acrobat Desktop Team)

  9. acrobat dc opens during computer starts up

    3 votes

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    Resolved  ·  6 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi Nikki,

    Can you please share few more details to help us identify the root cause
    1. Can you please share the exact version of Acrobat installed on your machine. You can get the version from Adobe Acrobat->About Adobe Acrobat
    1. Do you encounter this every time system starts up?
    2. Do you have creative cloud app installed as well and have you signed in the app?
    3. Do you see Acrobat in full UI or only in the dock?
    4. The Acrobat icon in the dock stays or it goes away automatically after few seconds?

    Regards,
    Rohit

  10. Ugh.... I hate this new interface. Where is my comment text box with arrow???

    6 votes

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    Resolved  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi Diane,

    Apologies for the inconvenience.

    Text box and Text Callout are two different types of commenting tools. Text call-out has a text box along with and arrow.
    Looks like you are using Text callout instead of Text box.

    To confirm follow steps below:
    - Please right click on the text box and click on properties
    - Properties dialog will appear
    - Check for dialog title whether it is "Callout properties" or "Text box"

    Hope this helps,

    Thanks,
    Rohit

  11. Customize individual tool selections in toolbar

    10 votes

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    Resolved  ·  5 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Thank you for sharing your concern.
    You can customize your toolbar to contain commenting and other tools. Please follow steps below

    Step1: Open any pdf and right click on top toolbar(just above the pdf content)
    Step2: Click on "Customize Quick Tools"
    Step3: A new Customize quick tools windows appears.
    Step4: Select the desired tools from "Choose tools to add" section
    Step5: Select the individual tool from different categories
    Step6: After selecting the tool click on "Up arrow" on right side of window
    Step7: After adding the tool click on Save

    Once you have added the tools in toolbar you can directly use them from toolbar.

    Hope this helps.

    Thanks,
    Rohit

  12. Superscript styling not retained when using Comment to mark-up a PDF

    4 votes

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    Planned  ·  6 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi Lindsey,

    Thanks for reply and providing information.

    We are able to reproduce this formatting issue at our end.
    We have added it in our backlog and will prioritize it. We will post updates here.

    Regards,
    Rohit

    An error occurred while saving the comment
    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi Lindsey,

    Thank you for contacting Adobe.
    I am not able to reproduce thi at my end. Can you please provide few details:
    1. Please share the exact version of Acrobat Pro DC you are using.
    To get version Launch Acrobat and Click Help-> About Adobe Acrobat Pro DC. Version is mentioned on the splash screen that pops-up
    2. Which particular comment tool are you using, is it Text box ? Please confirm

    Thanks,
    Rohit

  13. Make Tools easier to access

    9 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Thank you for sharing your concern.
    You can customize your toolbar to contain commenting and other tools. Please follow steps below

    Step1: Open any pdf and right click on top toolbar(just above the pdf content)
    Step2: Click on "Customize Quick Tools"
    Step3: A new Customize quick tools windows appears.
    Step4: Select the desired tools from "Choose tools to add" section
    Step5: Select the individual tool from different categories
    Step6: After selecting the tool click on "Up arrow" on right side of window
    Step7: After adding the tool click on Save

    Once you have added the tools in toolbar you can directly use them from next time onwards

    Hope this helps.

    Thanks,
    Rohit

  14. NEED TO BRING THE SUPPORT BACK TO THE USA

    7 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience.
    Can you please describe the exact issue you are facing?

    Thanks

  15. I downloaded the DC Pro update and it said that if I opened the download it would damage my computer. Why am I downloading your updates?

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Can you please answer the following queries to help us investigate/resolve this issue
    1. Which OS are you on?
    2. From where and how did you download the update?
    3. If possible please share screenshot of the error.

    Thanks

  16. Adobe Acrobat XI Standard crashes with Adobe Acrobat Reader DC also installed.

    4 votes

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    We are still waiting for Acrobat crash logs to proceed on this issue.

    Thanks

    An error occurred while saving the comment
    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Thank you for contacting Adobe.
    We are unable to reproduce this issue at our end. Please share the crash log to help us track the issue better.
    You can share the same @ cloud.acrobat.com and provide me with the link.

    Meanwhile you can apply the latest update (via app help->check for updates) on both Acrobat and Reader and check whether you are still facing this crash.

    Regards,
    Adobe Acrobat Team