AdminRohit Anand (Admin, Adobe)

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  1. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience. Can you please share below details to help us investigate the issue
    1. Follow the steps from below link and share process dumps
    https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html
    2.can you please share a sample pdf with which you are facing this issue.
    3. What is the version of Reader DC on your machine. You can get this from Help-> About Adobe Acrobat Reader DC.

    Regards,
    Rohit

  2. 2 votes

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    1 comment  ·  Acrobat for Windows and Mac » PDF Forms  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi Daniel,

    Sorry for the inconvenience. Can you please follow the steps from here and share process dumps for investigation.
    https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html
    Also, can you please share a sample file with which you are facing this issue.

    Regards,
    Rohit

  3. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Printing  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Thank you for your patience and sorry for the inconvenience caused.

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please try updating the application to the latest version. In the application, go to Help > Check for updates.

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

    Let us know how it goes.

    Thanks,
    Rohit Anand
    Acrobat Team

  4. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Thank you for your patience and sorry for the inconvenience caused.

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please try updating the application to the latest version. In the application, go to Help > Check for updates.

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

    Let us know how it goes.

    Thanks,
    Rohit Anand
    Acrobat Team

  5. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Thank you for your patience and sorry for the inconvenience caused.

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

    Please try updating the application to the latest version. In the application, go to Help > Check for updates.

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

    Let us know how it goes.

    Thanks,
    Rohit Anand
    Acrobat Team

  6. 1 vote

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    An error occurred while saving the comment
    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    64-bit Reader will be rolled out over the rest of the year.
    Please stay tuned for more updates.

    Thanks
    Rohit Anand
    Acrobat Team

  7. 2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Adobe Acrobat DC and Reader DC official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!
    Thanks for your patience and support!

    Rohit Anand
    (Acrobat Desktop Team)

  8. 2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRohit Anand (Admin, Adobe) commented  · 

    Adobe Acrobat DC and Reader DC official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!
    Thanks for your patience and support!

    Rohit Anand
    (Acrobat Desktop Team)

  9. 3 votes

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    Planned  ·  5 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi Lindsey,

    Thanks for reply and providing information.

    We are able to reproduce this formatting issue at our end.
    We have added it in our backlog and will prioritize it. We will post updates here.

    Regards,
    Rohit

    An error occurred while saving the comment
    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi Lindsey,

    Thank you for contacting Adobe.
    I am not able to reproduce thi at my end. Can you please provide few details:
    1. Please share the exact version of Acrobat Pro DC you are using.
    To get version Launch Acrobat and Click Help-> About Adobe Acrobat Pro DC. Version is mentioned on the splash screen that pops-up
    2. Which particular comment tool are you using, is it Text box ? Please confirm

    Thanks,
    Rohit

  10. 5 votes

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    An error occurred while saving the comment
    AdminRohit Anand (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience.
    Can you please describe the exact issue you are facing?

    Thanks

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