783 results found
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convert webpage with video content
Frequently I need to save newstories and youtube video content. When I used Pro IX, I was able to convert the entire news webpage with the embedded video. Now, most of the time when I try to convert a news webpage, what I get looks like a jumbled version of the webpage with partial photos or placeholders for the photos or video. What happened? It seems like the capability went down. I can't seem to get any video content, and I get all the ads instead of the content I wanted.
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
can't open pdf docs in chrome even though the plugin is installed, what is the best approach?
can't open pdf docs in chrome eve though the plugin is installed, what is the best approach?
1 vote -
Remove "DC" from the name.
Can I only use this version in the Washington, DC area? Really, as a user, I have no idea WTH "DC" is supposed to mean for the app name. Why is it not simply "Acrobat" or "Acrobat Pro" (to distinguish the version with extra features)?
1 vote -
Glitchy.
During long periods of editing documents, it gets glitchy. Turns text to funky characters. Side tool bars get distorted. Then crashes suddenly. Today I worked for 6 hours on a proposal, even making sure I saved it every once and a while to be sure it didn't happen. Guess what! It happened and I lost everything except the part of the document I started with this morning.
1 voteSorry for the inconvenience caused to you.
If this happens with multiple PDF opened with Adobe Acrobat/Reader, then you may try the troubleshooting steps given below-
• Install the latest update of Adobe Reader. Open Reader>Help>Check for update or refer to- https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
• If this doesn’t help, then Open >Help>Repair Installation.
• If you still face issue, then you may uninstall the application using cleaner tool-https://labs.adobe.com/downloads/acrobatcleaner.html
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Alt text not showing in Acrobat DC when using .ai or .eps from InDesign
When I place a vector file (ai, eps) in InDesign, enter alt text in "object export options", then export to pdf the alt text does not carry over into Acrobat DC. When I place a raster file in Indesign and follow the same steps, it does carry over into the pdf file. I had a software engineer take a look and he said that the information is in the pdf in the back end and should display the same as using the raster file. I'd like to use the vector as it gives a crisper version of the scientific figures.
1 voteHi
Thanks for sharing the steps. Your problem looks to be an InDesign issue as they are unable to embed the alt text in the PDF.
Would request you to post your issue in InDesign forum.
There is nothing more we can do from Acrobat side.Thanks
Tanvi -
I specifically said "do not open document after creation" so, while it doesn't open the specific document, it just opens Acrobat DC
I specifically said "do not open document after creation" so, while it doesn't open the specific document, it just opens Acrobat DC with all my most recent documents. Way to shove it down my throat.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
I bought a 1 year copy of DC for a new computer after versions starting at ver 4. This is absolutely the worst software I've had.
Can't select files and make combine work, won't clear the print que, won't save files all the time, won't, won't, won't....and won't let me sign in from a different time zone when travelling without changing the time. This is nonsense. Time to look for a version 11 left over....
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
test
Great work
1 vote -
Unstable when trying to edit/delete/view PDF list in Documents & Sent.
The screen gets black/patchy when I try to delete/edit or view lists. I'm on iOS 10.13.6 using Acrobat DC.This has been going on for months. Been hoping for a fix by now. Anyone else experiencing this?
1 voteVerified with the user over the mail and the issue is not reproducible now.
closing this thread here.Thanks
Ayush -
Acrobat 2017 Pro: Indexer's "Stop Words" list is truncated to 199 words.
Using Windows 10, Acrobat 2017 Pro.
Adobe documentation says Acrobat's Stop Words list can be 500 words but my Preferences -> Catalog -> Stop Words (list box) is always truncated to 199 words if the Preferences dialog es exited then re-entered. And it can be shown that words manually entered beyond 199 words are not excluded from subsequent indexing operations; that is, they WILL be found in a case-sensitive search.1 vote -
Tell me how to restore the menu bar. Google Chrome no longer offers it.
Include how to restore the menu bar. Google Chrome no longer offers it.
1 vote -
Illustrator Layer Export Maintain Layers and Sub-Layers
Save a document with top level layers as well as sub layers as a PDF with sub layers in tact.
1 voteHi
Please reach out to Illustrator forum as this seems like a Illustrator feature request. Since you are creating PDFs from Illustrator, we cannnot do much here.
Thanks
Tanvi -
Not all the text for a bookmark is displaying
I have set bookmarks for custom styles in my Preferences. However, when I create the PDF, not all the text is displayed, particularly the numbering in some of my headings. Some of the numbering is displayed, while others are not. I checked the Word document and the correct styles are applied to all the text.
1 voteUnfortunately, we cannot take your bug request at this moment given other high priority issues.
Can you please explain why these numbering were so important (in the event we want to fix this in future) ?Thanks
Tanvi -
Please still create downloable User Guides for Acrobat in PDF format.
It is still necessary I think that Adobe provides User Guides for their Acrobat 2017 products in PDF format. I like to view this when I have some free-time to read through. Having a PDF format of the user-guide is still very important to us.
1 voteThank you for the suggestion. We have notified our engineering for the same. We shall get in touch with you in case we need more information.
Thank you for your patience
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Word 2016 - Acrobat DC - Windows 10 - Merging multiple Word files to single PDF
Why doesn't Word close when merging multiple Word docs to single PDF?
Each convert/combine of a Word doc to PDF opens a new instance of Word, leaves Word open on the screen and then opens another instance of Word for the next document. Inevitably Word crashes! What's the problem Acrobat? What's the fix!?1 voteGreat to hear that your issue is fixed!
Cheers!
Tanvi -
Mimi story
Today I changed a story. Into PDF. Very exciting.
0 votesHi,
Since we haven’t heard back from multiple users on this, We are closing this thread.
We’ll revisit if we hear back again on thisThanks
Ayush Jain -
Tabs
I like that tabs can stay open, this has been helpful to refer back to a previous pdf. However, I cannot close tabs without saving or declining... each individual one. This needs a "don't ask me again" feature.
1 voteThank you for the suggestion. We have notified our engineering for the same. We shall get in touch with you in case we need more information.
Thank you for your patience
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Layer loading
Multi-Layered PDFs that don't have to reload all content, hidden or otherwise, when the zoom level is changed. It would be a much better use of memory to only load what is visible at the time.
1 voteThank you for the suggestion. We have notified our engineering for the same. We shall get in touch with you incase we need more information.
Thank you for the patience -
Issues with Microsoft Powerpoint and saving PDF in OS 10.13.5
Hi there! Can you please fix this issue?Whenever I am saving any Microsoft file (ie Powerpoint, Word) as a PDF in the 10.3.5 recent update it is really messing up my file. The fonts are all messed up, the hyperlink is incorrect, etc. Please fix this ASAP!
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
I can type in document but software is not allowing me to sign document. It says "retrieving your information" and stays on that screen.
I need help, I have many documents to digitally sign.
3 votesClosing the issue due to no further communication from the customer.
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