Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Support Community for Acrobat.

If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

Please provide the following information. You can post a new idea or search for ideas already submitted.


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  • Selectthe feedback forum for your product.
  • Browseideas and vote for the ones you like.
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  • Ifyour feature idea or issue is not listed, post it.
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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.


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  1. Newly Installed Acrobat Pro DC Keeps Closing After 10-20 Sec Without Error Message

    I just installed Acrobat Pro DC and the it keeps shutting down after running only 10-20 seconds. I can occasionally open a file quickly enough, but after opening file, Pro DC then shuts down. Went through Adobe troubleshooting (checked updates, Distiller, repair installation), but problem persists. Note that I did NOT set Pro DC as my default program for PDF files. My original Acrobat Pro XI is running fine.

    21 votes
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    Need Info  ·  33 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Acrobat icon in Windows 10 menu

    I have already reported the fact that, when installing or updating Adobe Acrobat (which happens rather often), the program icon in the Windows menu is incorrect. I know how to bypass the problem by creating manually the good icon, but each time Acrobat is updated, this bad icon reappears (see screenshot).

    This is a VERY long lasting bug. So please, fix it!!!

    Thank you

    10 votes
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    5 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Could you please try the following steps and let us know if the issue is resolved:

    • Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
    • Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
    • Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
    • Right click on Acrobat.exe > Send to > Desktop
    • Right click again on Acrobat.exe > Pin to Start Menu… and close the window
    • Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
    • Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the…

  3. (Not Responding)

    (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

    6 votes
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    Need Info  ·  5 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  4. What a hunk of **** this program is. Slow, cumbersome, won't let me look at my own documents without signing in, you've destroyed this and

    Quit using this hunk of **** software. You've become microsoft. What a terrible, slow, cumbersome, bothersome package you've created.

    5 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit.

    Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit. Please fix your ****** software

    5 votes
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    Need Info  ·  5 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow Adobe Acrobat DC (Enterprise Named License) To Roam With User

    Please make it possible to Roam the User's login from PC to PC in a networked environment. My users sometimes move from desk to desk so it is frustrating to have the users login/logout every time they go to a new PC. We would like them to be able to log in once and then be auto-logged into every other machine they sign on to with their networked login (roaming profile).

    5 votes
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    6 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Adobe DC Freezes when opens/signs into CC

    Whenever I open Adobe Acrobat DC, within 10 seconds of it being open/as soon as it shows my name sign in, in the top right corner, I get the spinning wheel and app completely freezes and im have to force quit. EVERY TIME, DC is un-usable. I've uninstalled, reinstalled countless time, restarted, shutdown, nothing.

    CC is up to date
    Running on MAC OS 10.11.6 (el capitan)

    5 votes
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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working

    I tried uninstalling and reinstalling and it doesn't seem to help. PS and LR seem to be fine.
    Creative Cloud via online. New Mac 15 Pro computer. So first time opening Acrobat on here I think.
    Safari Browser 12.11.1
    No updates for MAC or Adobe needed at this time.
    Reliable internet connection.

    4 votes
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    27 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Did NOT have automatic updates on and still updated

    I really do not appreciate starting work and finding a whole new update unexpectedly when I have work to do! I do not have auto updates on and was not even signed into Adobe. Please stop updating without warning!

    3 votes
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Your application install seems to be damaged, Please reinstall the application.

    Everytime I open an Adobe Product, this error appears "Your application install seems to be damaged, Please reinstall the application."

    My trial is over and I have bought the product. I have the activation key but can't type it in anywhere. I also can't sign out because the option has gone.

    3 votes
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    Need Info  ·  7 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Acrobat Pro DC repeatedly crashes after updating to Mac OS 10.14.2 (Mojave)

    Acrobat Pro DC began crashing immediately and repeatedly after updating to Mac OS 10.14.2. (MBP 15/32GB/4TB/ 2018).

    After searching Acrobat forums, it appears others have experienced this issue, albeit with prior updates of High Sierra.

    My solution: I attempted a solution that was successful in one of the posts. I uninstalled Acrobat using the uninstall function of the application. I rebooted in 10.14.2 and then reinstalled Acrobat Pro DC. Acrobat Pro DC now works well, without apparent glitch and no crashes after 2 days of constant use since the uninstall/reinstall procedure.

    2 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unable to convert files to pdf

    I purchased the Adobe PDF Pack in August 2018 but now, each time I try to convert a file, I get a message saying that my trial has expired and I must buy to continue. Please tell me how to fix this or return the money I paid. Thank you.

    2 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Change the "update" button to "upgrade"

    While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I…

    2 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Stop prompting me to sign in I don't want to

    Stop asking me to sign in!
    I Should just be able to use the product i paid for without the annoying sign in prompt every time I open a document

    2 votes
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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Newer version

    For some reason my programme quit! When opened, it was updated to a newer version - I DID NOT ASK FOR IT - i work with this software every day and now I cannot tick off my corrections as I work (box for tick is NOW right click and scroll down...!!!)

    IT IS TIME CONSUMING - please put it back!!!

    My work is time based and not a toy.

    regards
    HH

    2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Multiple error messages

    I'm getting errors when reading PDFs. All different sizes, all different sources.

    "There was an error processing a page. There was a problem reading this document (109)."

    "A number is out of range."

    "There was an error while reading a stream."

    "Please wait while the document is being prepared for reading."

    "Out of memory."

    It's a brand new Windows 10 machine with 8GB of RAM. I uninstalled and reinstalled the program. How do I fix this issue? The program is essentially unusable at this point.

    2 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  18. New Pro DC subscription purchased, won't install

    I paid $190 (inc. tax) on June 26 for Acrobat Pro DC - yet every time I open Acrobat, there's a little circle in the lower left hand corner saying "subscription expired" with a "buy" button beneath it - I want to know I have what I paid for!

    2 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Problem activating.

    I never received my lic key after signing up through my creative cloud.

    2 votes
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Kevin,

    I checked your subscription status and it seems normal at our end. And I see you have two machines activate with this Adobe ID. Would you let us know the current status at your end?

    Thanks,
    Tariq

  20. error report 0xc0000022

    Every time I open Adobe I get the error code 0xc0000022 and a message window saying the application didn't open properly and Adobe is unresponsive.

    2 votes
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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
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