99 results found
-
Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6
It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017
What should one do in this situation?
* Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
* Claim the sold (Not Cheap) Software package and use alternative product for macbook?Please help fast because reclamation time is going away.
Thanks a lot!1 vote -
Stop putting a locked shortcut on the desktop
It's annoying to have a desktop shortcut appear when I didn't ask for one, especially since it requires admin privileges to delete. At least give non-admin users the option to delete it.
4 votes -
As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.
As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.
6 votes -
Logging of users
We have been seriously facing trouble since there is no available method to log/ trace users with Adobe products in order to determine whether they are actually using the product assigned to them, whether they need checking from their last log in time. This brings forth a lot of misuse of licenses and malpractice of assigned licenses remainig unused due to the unavailability of such feature.
This becomes specially difficult when its an Enterprise account and there are thousands of users to be managed.Please add-in a feature soon where the admin, depending on access control, can check for users'…
6 votes -
Acrobat Reader DC New Update Screwed my Monitor
Automatic update today changed my monitor background from blue to green, and not in a good way. I'm using Win 10. The picture went from HD to the worst screen I've ever seen. It looks lined or ridged like corduroy fabric. It has the same effect on all my programs.
2 votes -
Subscription Pricing
Please consider revising your subscription pricing structure. It is too high for people who need it for hh use or even for students. Also, please consider making more of your products one-time purchases.
Thank you,
3 votes -
Subscription use analytics
Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of…
1 vote -
One install for all editions of Adobe Reader, Acrobat Standard, Acrobat Pro
Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro…
1 vote -
Leased Acrobat
Can I use my leased Acrobat subscription on my cellphone? How would I go about that?
1 vote -
please have a notification when updates are available, when the autoupdater is turned off
Supply an update required notification for users who wish not to use the auto update function
1 vote -
Payment
My Employee whose Credit Card was given for monthly payments has left and adobe payment was failed. I have added a new credit card but don't know how the payment will be charged to that new card.
1 vote -
Enterprise License Activation Configuration Options
Please enhance Named User licensing to better accommodate enterprise needs.
We only issue Enterprise / Federated ID to our users, they will never have a personal AdobeID.
Please enhance the licensing to:
Enable a way to suppress the Sign in screen which requests an Adobe ID.
Automatically select the Enterprise ID sign in screen.
Prevent the appearance of the Adobe/Enterprise ID selection screen.
Alternatively, allow background (registry / preference file) population of enterprise ID credentials so that all of the options are pre-filled and the process can be automatically attempted without user intervention. Only if the sign in fails should…1 vote -
acrobat dc opens during computer starts up
Acrobat DC Pro opens automatically after computer started up, even i am not signed up with Adobe Creative Cloud (after last update Creative Cloud 4.7.0.400) on my MacBook Pro and it gets on the dock while i remove it from the dock every single time after starting up?!
3 votes -
Number of Machines Authorized per License
The current two machine limit is much lower than what is offered by other subscription services. iTunes allows 5 per account, for example. Having one person use 3 machines regularly is not uncommon. I use a work desktop, a home office desktop, and less frequently, a laptop when traveling. It is very inconvenient to have to constantly sign in and out on these machines. I would urge Adobe it increase it's limitation to 3-5 machines per license purchased.
1 vote -
Rename registered devices
When managing plans, it would be most helpful to be able to rename devices. The names assigned by Adobe can be cryptic at best. Furthermore, it appears that imay have created two registered devices for the same device once when I installed one app, and a second when I installed another app.
2 votes -
give user ability to cancel subsriptions
please give users the ability to cancel subscription when no other options adobe states the instructions. user has called several times, chatted several times, user has contact credit card company and paypal and adobe. adobe reponds with same solutions that dont work and even closes tickets that are unresolved, provide excessive wait times making it impossible to cancel membership. requestred assistance from law enforcement and other and other agencies as adobe s obtuse consideration is too take your money with no soutions. adobe appears to employ mentally impaird personnel that are unabke ti decipher common english thereby abdoning common sense…
1 vote -
Provide subscription overlap for an extended period to allow methodical migration to a new PC
Currently have subscription licensed on two machines. Upgrading one machine and need three machine use for a period of time so that I can methodical migrate to the new machine rather than clutter it with years of outdated data & files.
1 vote -
Bring Back Clear all Recently Viewed Files and clear error
Recently updated DC to version 19.8.20071.303822. Previous version had a button at the bottom of the page that said clear recently viewed files. Now I have to check block each individual PDF and clear them. The last PDF it does not give the option to clear instead it asks about delete. I don't want to delete the file, I just want to clear the screen of recently viewed PDFs of files. Also if I try to select it with the others I want to clear, the clear option disappears, what is up?
3 votes -
adobe has been very laggy
ever since the update, my adobe has been very laggy
2 votesMarking this issue as resolved as there is no response from the user.
-
SHOCKING CUSTOMER SERVICE
I have just wasted AT LEAST two hours of my time that will never come back trying to find a way to use the CD i bought some time ago and was told that i could download another version of it with a new attached serial number that would allow it to work although it is old.
Long story short ......hours of time waiting, inefficient language skills from customer service reps and in the final analysis a piece of software that definitely no longer works and that is known by you but not mentioned to customers. It is not the…1 voteNo response from user.
- Don't see your idea?