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Acrobat for Windows and Mac: Installation and Licensing

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give user ability to cancel subsriptions

please give users the ability to cancel subscription when no other options adobe states the instructions. user has called several times, chatted several times, user has contact credit card company and paypal and adobe. adobe reponds with same solutions that dont work and even closes tickets that are unresolved, provide excessive wait times making it impossible to cancel membership. requestred assistance from law enforcement and other and other agencies as adobe s obtuse consideration is too take your money with no soutions. adobe appears to employ mentally impaird personnel that are unabke ti decipher common english thereby abdoning common sense and attempt to withdraw funds excessively. attempts at requesting they remove thier skulls from buttholes results in no noticeable differences and unauthorized billing conitnues consistently. they cannot grasp the concept that all options provided to cancel simply dont work. the idea of adobe support removing the skull from the butthole is to allow them the ability to use common sense to resolve the issue and to see that no other suggested options are working. requesting attorney general ro intervene and assist with head up add removal process.

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  • K johnson commented  ·   ·  Report

    Hi I would like to cancel a subscription, how can this be done?

  • Anand Sri Bhattacharya commented  ·   ·  Report

    Hi there!

    I am really sorry for the poor experience you had with the billing and cancellation process. Self-cancellation option is available on your Adobe account if you have purchased the subscription directly from Adobe.
    You can cancel it under Plan>Manage Plan>Plan and payment>Click Cancel Plan on https://account.adobe.com/plans.

    Note: If you purchased your membership or subscription from a seller other than Adobe like Amazon, iTunes, best buy, and so on, contact the seller for assistance.
    For detailed information, you may refer to help article https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you are not getting the cancellation option under the Manage plan, this may be due to some billing issue i.e. payment failure in the previous month or decline of the transaction from Bank.
    This may lead the subscription to go under a suspension state in which you don't get the self-cancellation option.
    In this situation, you may have to contact the Adobe Customer Care to cancel the subscription https://helpx.adobe.com/in/contact.html

    If you still have any query, I will request you to share your Adobe ID associated with the subscription on 'doccsup@adobe.com'.
    Mention your name and my initial 'Anand Sri' in the subject line of the email so that I can assist you in a better manner.

    Thanks for your time and patience thus far.

    Regards,
    Anand Sri Bhattacharya | Community & Social Support Sr. Consultant | Document Cloud | Acrobat | Adobe