108 results found

1. Save in Recent Selected Folders

   In past versions of Adobe, if I was saving multiple documents, the program would remember the last folder I saved the document to, so it would automatically go to that folder when saving another document. At the moment, it will only open temporary files and I will have to waste time clicking around to find the correct folder that I want to save the document to. There needs to be an update to allow the flexibility to save documents to the last folder selected.

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   Need Info  ·  Adminsagrover (Admin, Adobe) responded

   Hi,

   Thanks for providing your feedback. The last folders where you have saved your previous files should get listed under the My computer section of the Save As dialog.

   Can you please share the snapshot of your Save As dialog?

   Regards,
   Sandeep

2. Bug: “Create Contents item for link annotation” fix fails!

   If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.

   However, this broke already in 2019 and still is broken in 2020!
   In 2018 it works in one go.

   In 2019 and 2020 we have to run it is many as five times before it is actualy applied!

   We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.

   Now we heard this from our many clients (councels, government agencies) as well. They all roled back to 2018 with our support, as roling back is not easy as it can not be done from the CC app.

   Testing again in 2018 and it works fine.

   Updating again to 2020 and it is broken.
   We now use Callas PDF Toolbox v9 to fix it

   This is very, very BAD as it prevents creatinf fully Matterhorn compliant Accessible PDF’s.

   If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.

   However, this broke already in 2019 and still is broken in 2020!
   In 2018 it works in one go.

   In 2019 and 2020 we have to run it is many as five times before it is actualy applied!

   We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.

   Now we heard this… more

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3. Better labeling of Action Wizard Controls for screen reader users

   I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
   The issues I have encountered:

   1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another button appears, spoken as” Add”. I must tab to this second “Add” button and press enter to set watermark options.

   2. I do not see a clear way to determine which control has focus when rearranging the sequence of actions. None of the buttons say “Selected” to let the user know which option is highlighted and will be modified by the “Move Up”, “Move Down”, or “Remove” from sequence buttons.

   3. If using the NVDA or Windows Narrator screen reader, none of the options in the Action Wizard seem to read. These options due seem to be spoken in JAWS.

   4. When trying to run an action, focus is automatically placed on the “Select a File” button. When I attempt to tab from the “Select a File” button to the “Start” Button, to launch my action, Acrobat DC crashes and completely closes. The only work around I have found is to not use keyboard navigation and instead use the mouse emulation options in JAWS to find and activate the start action button.

   I don’t know if I have explained these issues clearly enough for you to reproduce. I need to use Acrobat DC in my work and would greatly appreciate if these issues could be resolved. Any assistance you can provide is greatly appreciated.

   Thanks,
   Peter

   I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
   The issues I have encountered:

   1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another… more

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I checked the issues after your response.

   For point 2, the behaviour is as designed. It seems that the user have to select the option as the default selected item is the last added item in RHP and if no addition is done, then none of the option is selected. Further, I’m not able to hear “AV container View” with controls. I’ve informed the engineering team regarding this.

   For point 3, I have raised the issues with engineering team and hopefully it will be fixed in future release.

   Thanks
   Rachit

4. Error message when attempting to compress a file "An error was encountered while processing images."

   I receive this error message when I select File -> Compress PDF.

   I currently have Adobe Acrobat Standard DC installed on a computer running Windows 10.

   I have used this feature to compress numerous other PDFs made from documents that contain text and images. I'm not sure why this feature has found a problem with the images. It would be nice if the error message also included suggestions on how to fix the problem.

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5. Adobe PDF Print needs a PDF/UA option

   We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

   Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

   PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

   What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows, Adobe's PDF tools are not compliant with accessibility standards. Are you waiting for your customers to get sued?

   We need to be able to save WCAG compliant, semantic HTML files (e.g. from Firefox) as PDF/UA, but Adobe PDF does not offer this option. Saving as PDF/A does not produce a tagged (UA) file.

   Adobe's pdf print gadget should use the browser accessibility tree, and tag the PDF accordingly.

   PDF/UA has been an ISO standard since 2012. WCAG 2.1 was finalized in 2019, and WCAG 2.x compliance is now mandatory for public sector procurements in North America, the EU and various other jurisdictions.

   What on earth is going on with your accessibility roadmap, Adobe? Apart from Acrobat on Windows,… more

   4 votes

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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   Can you share the steps by which do you want to create a PDF/UA file?
   Acrobat already has an option to fix tagging issues in the PDF to make it PDF/UA compliant using Tools > Preflight.

   Thanks
   Tanvi

6. Acrobat DC freezes MacOS 10.12.6

   I cannot upgrade to a newer OS to see if this corrects my problem. Company IT controlled MacBook, licensed to use Creative Cloud. Acrobat DC is having issues opening simple low to medium resolution PDFs. Will just spin and not respond. Have to force quit and relaunch. I can't pinpoint the cause - happens if I have one file open or 10, happens if I add a comment or click on one, happens if I do nothing and just have a file open while working in other programs. I can't tell if it's because our company's system is Microsoft-based and I'm connecting through it via Mac/VPN. Gives no error, just a spin wheel.

   I cannot upgrade to a newer OS to see if this corrects my problem. Company IT controlled MacBook, licensed to use Creative Cloud. Acrobat DC is having issues opening simple low to medium resolution PDFs. Will just spin and not respond. Have to force quit and relaunch. I can't pinpoint the cause - happens if I have one file open or 10, happens if I add a comment or click on one, happens if I do nothing and just have a file open while working in other programs. I can't tell if it's because our company's system is Microsoft-based and… more

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7. Pro DC intermittent crash when scrolling, recognizing text, editing, etc

   Acrobat Pro DC crashes intermittently at various points during my use of the program. I use it all day long at work, to review claim documents and invoices, and I have to run recognize text, highlight/edit things, and move throughout legal documents by scrolling or searching. It crashes when I try to do literally anything but not every single time. Whenever it crashes, it shows me the crash window twice (window comes up, I click close, it lags and closes the message box, then brings it back up-- every single time, I get the crash notice twice per crash, losing me about 3-5 minutes each time).

   Acrobat Pro DC crashes intermittently at various points during my use of the program. I use it all day long at work, to review claim documents and invoices, and I have to run recognize text, highlight/edit things, and move throughout legal documents by scrolling or searching. It crashes when I try to do literally anything but not every single time. Whenever it crashes, it shows me the crash window twice (window comes up, I click close, it lags and closes the message box, then brings it back up-- every single time, I get the crash notice twice per crash, losing… more

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   Need Info  ·  AdminArvind Yadav (Admin, Adobe) responded

   Sorry for the issue that you are facing while using Adobe Acrobat.
   Could you please share the Crash dump when Acrobat crashes.

   Steps to collect the crash dump :

   When Acrobat crashes (If you get this error message “Adobe Acrobat DC has stopped working”)
   1. Open Windows Task Manager
   2. Got To Processes, there you can see a process “Adobe Acrobat DC” / Acrobat.exe
   3. Right Click on this process and click “Create Dump File”
   4. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
   5. Save this DMP file on any Cloud Storage and Share the link for that with us.

   We will try to analyze your issue on once you share this information with us.

   Regards,
   Arvind

8. tag

   I would like to add tags to PDF files that are inside of a Windows folder and be able to filter by tags.
   At the moment, the naming convention organises the PDF files in an order that is not beneficial for us.
   Can we add tags to PDF files and filter inside of a Windows folder?

   8 votes

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thanks for contacting us. We don’t have that feature in our product.

   Thanks
   Rachit

9. I want to compare documents that are signed. I want to identify the differences - !!! Not change them !!! Why is this not available?

   I want to compare signed documents. I don't want to change them - just compare to identify changes. Been beating my head against the wall and I cannot understand the logic that prevents using compare.

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   Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi,

   Greetings! I am sorry to hear that you are facing issues with the compare feature.
   It would be great if you could help us with a few queries that will help us in investigating the bug:
   - What is the version of Acrobat Pro and the OS that you are using currently?
   - Could you please share the workflow that you’re using while using the Compare tool?
   - Could you please share some sample files with us so that we could reproduce the issue at our end?

   For info on how to share the files with us, please read the steps below :

   To share the file using Adobe send – cloud.acrobat.com/send
   - Open the above mentioned link
   – Click on “Select files to Send”
   – Click link “Choose file from my computer” and Select the file
   – Click on “Add Files”, if you have more files to add
   – Click on Create link
   – Share this link with us

   Hi,

   Greetings! I am sorry to hear that you are facing issues with the compare feature.
   It would be great if you could help us with a few queries that will help us in investigating the bug:
   - What is the version of Acrobat Pro and the OS that you are using currently?
   - Could you please share the workflow that you’re using while using the Compare tool?
   - Could you please share some sample files with us so that we could reproduce the issue at our end?

   For info on how to share the files with us, please read the steps below :

   To share the file using Adobe send – cloud.acrobat.com/send
   - Open the above mentioned link
   – Click on “Select files to Send”
   – Click link “Choose file from my computer” and Select the file
   – Click on “Add Files”, if you have more files to add… more

10. Browsing Advanced Search Results

    In versions before Acrobat Pro DC you could scroll through advanced search results with the down arrow. Now you must select and click on the entry, a HUGE time waster and annoying step backward in Acrobat's functionality.

    3 votes

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11. Upgraded Macbook pro to Catalina OS and now Adobe does NOT Work.

    I am told that it is not compatible and have to buy Adobe DC. Not happy. I am so tired of spending money on new computer programs. Everything worked just fine. Upgraded and now it wont even open. I refuse to buy new program.

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12. File rename option should be there.... essential

    File rename option should be there.... essential

    4 votes

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    Need Info  ·  digvijay singh bisht responded

    Can you please elaborate more the issue you are facing with the File rename eg where and when do you want to rename the file.

13. Acrobat Crashes with Multiple Monitors

    Steps to reproduce the issue: Open Acrobat and move window from one screen to another.
    Environment (OS, other related application versions, etc.) Mac OS 10.14.1, 2018 MacBook Pro
    Expected result: Should not crash
    Observed result: Crashes consistently

    11 votes

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    Need Info  ·  digvijay singh bisht responded

    Please update you acrobat to the latest version on Mac and try to reproduce the scenario.

    Let us know if you still face this issue.
    Thanks!!

14. Invoice in CAD for Canadian Companies!!!!!!!!!

    There is nothing more frustrating that being invoice in USD when we are in Canada! It is a doable thing to add another currency to an accounting program. SO DO IT!

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15. What happened to the +/- Zoom?

    What happened to the +/- zoom function? I need the ability to manually input the % of a zoom when comparing files; so that I am comparing "apples" to "apples" when it comes to the percentage size the the zooms. Why does it seem that every new version of Acrobat worse than the previous version?

    4 votes

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16. Acrobat DC keeps crashing. I don't know if the crashes are being reported back to Adobe or not. Hanging/crashing on saveas.

    Acrobat DC keeps crashing. I don't know if the crashes are being reported back to Adobe or not. It is Hanging/Crashing on SaveAs and during editing.

    16 votes

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

17. Make the Download button more prominent on the file download page

    When a file is shared using a link in Acrobat Pro DC, the page that opens tries to open the file. The problem with this is that some of the features don't work properly on this page (such as portfolios and initial views within portfolios). Please make the download button more prominent so that user can open the file in the Acrobat software easier.

    4 votes

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18. Export measurement markup to excel incorrectly

    I use Acrobat Pro DC 2018.011.20040 version to do take-off quantity and when I export to csv file (use right click when you're in measure distance mode). It looks like all the numbers are shown incorrectly. Have anyone known how to fix or had the same problem? Cheers

    2 votes

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19. Dropdown Find Window

    The dropdown "Find" window used to search documents for keywords is always a problem — it slows down scrolling to an annoyingly low level. Please put the "Find" window in the bar of the program interface to alleviate the scrolling problem.

    3 votes

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    Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Sorry to hear that you’re facing issues with Find tool. Could you please tell me more about the workflow that you’re performing while using the Find tool?

    Thanks
    Adobe Acrobat DC Team

20. (Bug) Resizing windows stutters

    Resizing a window by dragging the lower right corner is very laggy. Often, the mouse pointer is halfway across the width of the window before the window starts to resize. It then jumps repeatedly to catch up with the mouse as you resize the window.

    On a late 2016 MacBook Pro, Mojave, 16 GB ram,
    Acrobat DC Pro version 2019.008.20074

    5 votes

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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us for your concerns.

    I would request you to kindly update to the latest available version of Adobe Acrobat DC using “Check for updates”

    Also please send a screen recording video of the issue that you are facing to us at ajain@adobe.com

    Thanks
    Ayush Jain