643 results found

1. not user friendly

   your apps is not user friendly. I could hardly put my signature on the document.

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Nerissa,

   We are sorry that you are having trouble with this feature. Could you provide more information about your problem so we can help you?

   Here is a helpx link that might help you Fill & Sign

   Thanks,

   Adobe Acrobat Sign Team

2. Desktop Not Available From Windows (email)

   I recently downloaded a file from my email and noticed that it opened within a portal instead of the usual Open Desktop app. As a result, I saved the file in my cloud account and tried opening the PDF again from my desktop app, only to find that it still opened in the portal. This posed an issue because I needed to extract each page as a separate file, as the entire text file size is 96kb and couldn't be uploaded to the application I was using.

   The problem lies in the functionality of documents not opening directly on the desktop. Once I managed to successfully extract the pages, another inconvenience arose when attempting to save them. I discovered that I couldn't browse through the desktop and view the files currently present in the folder. Instead, I was limited to accessing the folder and providing a name for the extracted files. Ordinarily, when files are opened from the desktop version and the extract or save-as option is utilized, the entire folder becomes visible, including all the PDF files it contains.

   I recently downloaded a file from my email and noticed that it opened within a portal instead of the usual Open Desktop app. As a result, I saved the file in my cloud account and tried opening the PDF again from my desktop app, only to find that it still opened in the portal. This posed an issue because I needed to extract each page as a separate file, as the entire text file size is 96kb and couldn't be uploaded to the application I was using.

   The problem lies in the functionality of documents not opening directly on the… more

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   Need Info  ·  AdminRohit Sharma (Admin, Adobe) responded

   Hi Jeanett,

   
   

   Thank you for your feedback. We appreciate your taking out the time to make us better. We have few queries around your feedback:

   1. could you please elaborate on which cloud you have uploaded the document after downloading from email?
   2. when you tried to open downloaded file, which portal you have observed, Is it Chrome Extension portal (Url contains: chrome-extension://) or Acrobat Web portal (Url contains: http://acrobat.adobe.com/)?

   
   

   Thanks,

   Rohit

3. New PDF editor is not working out for me

   New PDF editor is very slow and taking longer than before. It scan the pages for editing and its very long time. New PDF editor is also not scanning the handwritten items. Previous version was scanning the handwritten words and was easy to correct spelling in handwritten items.

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   Need Info  ·  AdminIndu . (Admin, Adobe) responded

   Hi Nirav Dalwadi,

   
   

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:
   
   1) Is it happening for all files or with any specific document only?
   
   2) Could you please share the workflow and file on which you faced the issue
   Hoping to hear from you soon.

   
   

   Thanks,

   Indu

4. Eliminating the free grandfathered Sign accounts is dirty

   Not cool, Adobe. Now that you've done that annoying account migration, it seems you've eliminated the free Adobe Sign accounts, although when I click on my account, it claims I still have access to send and sign documents.

   It allowed me to send one and now when I select a document to upload to get signed, it doesn't go any further because a popup comes up trying to force me to upgrade to something I don't want.

   I originally was grandfathered on the 10 free contracts a month plan, then you took that away and downgraded me to 5. Then I think you downgraded me to 3. Now you've taken that away, which is often all I use anyway.

   Well, PandaDoc took care of me.

   Not cool, Adobe. Now that you've done that annoying account migration, it seems you've eliminated the free Adobe Sign accounts, although when I click on my account, it claims I still have access to send and sign documents.

   It allowed me to send one and now when I select a document to upload to get signed, it doesn't go any further because a popup comes up trying to force me to upgrade to something I don't want.

   I originally was grandfathered on the 10 free contracts a month plan, then you took that away and downgraded me to 5. Then… more

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminLourdes (Admin, Adobe) responded

   Hi Lisa, 

   Could you please provide more account details.

   Thanks, 

   
   

   Adobe Sign Team

5. I'm favoured in ucc

   I'm favoured in ucc

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   0 comments  ·  Commenting  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

   Hi Rajan Singh,

   Thanks for contacting us. Could you please help us understand the issue you are facing?

   Regards,

   Amit

6. can not edit

   i can not edit.please help me

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   Need Info  ·  AdminIndu . (Admin, Adobe) responded

   Hi Htet Myet Thu,

   
   

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:

   1) Is it happening for all files or with any specific document only?

   2) Share the screenshot and description of what exact issue you're facing in editing the PDF file.

   3) The device configuration that you're using (Platform/Browser)

   4) Subscription (Go to Profile > Account > Subscription Status)

   Hoping to hear from you soon.

   
   

   Thanks,

   Indu

7. Acrobat sign useless

   I’m using the mobile version of acrobat sign. However it doesn’t work- and hasn’t been an app tye actually functions in 3 years. Is seriously no one product testing your apps? This is at least the 3rd feedback note I have left about this not working. Why do I pay so much money each year to not be able to access what is advertised?

   Within the app- when I try to send a document out for signature- I get the attached head screen- trying to take me to the app. But the buttons do not function.

   I tried this from tye we version as well, and it redirects me back to acrobat sign- and it is a dead end.

   Why I’m 3 years has this app not started to function??

   I’m using the mobile version of acrobat sign. However it doesn’t work- and hasn’t been an app tye actually functions in 3 years. Is seriously no one product testing your apps? This is at least the 3rd feedback note I have left about this not working. Why do I pay so much money each year to not be able to access what is advertised?

   Within the app- when I try to send a document out for signature- I get the attached head screen- trying to take me to the app. But the buttons do not function.

   I tried this from… more

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   0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminLourdes (Admin, Adobe) responded

   Hello Amy,

   We are sorry that you are having this trouble. Does it happen to all of your documents or just particular ones? 

   If this only happens to certain documents, would you be able to share some with us so we can investigate?

   Thanks,

   
   

   Adobe Sign Team

8. Compress PDF Function Not Working

   The Compress PDF function is not working. It will attempt to upload the document but stop at the same number every time I try to refresh and reupload. Please fix!! Need this function to work.

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   Need Info  ·  1 comment  ·  Documents/Upload  ·  Delete…  ·  Admin →
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9. Please contact ne 0272691899

   hi there,

   currently one of our user encourting E sign access issue to solve this i contacting several times to help desk later my call us been transfer to business support team but no one is responding even if i stayed in the line for 20 minutes.

   its a poor service what i faced today.

   Regards
   Madhan JN
   Custom Care Nursing Ltd
   +64 0272691899

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   Need Info  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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10. Cant edit

    cant edit nothing

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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Jonavon Grandison,

    
    

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and file on which you faced the issue.

    2) Is it happening for all files or with any specific document only?

    Hoping to hear from you soon.

    
    

    Thanks,

    Indu

11. Send for Signature not received

    We are having many people not getting the emails for documents with requested signatures.

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    0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Wendy,

    We are sorry that you are having trouble with this feature. Could you please provide more information about it? For example if in acrobat the agreements shows in In progress section, if you as sender are receiving a confirmation email that the agreement was send, also if there is any error that appears after you send for signature will be really helpful if you can share it with us.

    Thanks,

    Adobe Sign Team

12. Frustration with how slow saving is during editing

    Saving is too slow, 5 minutes and still waiting.

    Really dislike Adobe, use to love it, not it is tedious to use, to save, to access. It has become cumbersome.

    Really frustrating to use

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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Sally Smith,

    
    

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    1) Is it happening for all files or with any specific document only?
    2) Could you please share the workflow and file on which you faced the saving issue
    

    Hoping to hear from you soon.

    
    

    Thanks,

    Indu

13. Emoji Issues

    the compressed file put black squares around all of my emojis. other online compressors don't do this.

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14. Rubbish unhelpful unwanted 'feature'

    I just clicked on the Rotate button on a pdf document opened in Acrobat and instead of simply rotating the page as it used to do I now keep gettnig directed to a new window with an adobe url including '/link/' with a blank page and it won't let me get back to my already open document. How do I get rid of this unhelpful 'feature', plesae?

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15. redact is where?

    how to redact in pdf

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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Thank you for contacting us. Redact feature is not available on Acrobat Web currently. We have made a note of the same and shall try to incorporate it soon. 

    
    

    Thanks, 

    Indu

16. dv

    Das Programm ist eine Katastrophe!
    Völlig unübersichtlich und jedes mal anders ich habe echt genug davon!
    Ich wollte einfach PDF's bearbeiten können.
    Texte dazuschreiben, Bilder einfügen, Texteile löschen. Ich werde überfrachtet mit Informationen, die ich nicht woll und auch nicht brauche - Ich hab genug davon...

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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Norbert Kasper,

    
    

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    
    

    1) What information look confusing to you?
    2) Are you using feature on desktop app or on web app?

    
    

    Thanks,

    Indu

17. Essay

    Who can help me write my essay?

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    Need Info  ·  AdminSusan Flynn (Admin, Adobe) responded

    Hello, thank you for your feedback.

    Do you have any question about our products or services on Acrobat Web?

18. Massive issue with adobe sign

    Hi there, you have a fault with Adobe sign. When you open a PDF that has been altered and signed the changes to not show up on the PDF when opened in an iPhone. They show when opened on PC in Adobe but not on iPhone> The auto generated email with the document also does not show the changes when opened on my phone. This is a massive issue.

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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19. lagging scrolling file on website

    too lagging when scroling the pdf file, when using Adobe reader app on desktop, it does not lagging, but web too lag, happen on any laptop

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    Need Info  ·  AdminRohit Sharma (Admin, Adobe) responded

    Hi Hao do,

    Thank you for reaching out. To assist you better, can you please apprise us with below information ?

    • Is it happening for all files or any specific file ?
    • If it is specific to few files, what is the Page count in those PDFs?
    • What is the screen resolution on your machine?

    
    

    Regards,

    Rohit

20. Use a current e-sign template for fill & sign

    The ability to have the option to use a current e-sign template and convert it to a fill & sign versus having to start from scratch when I'm wanting to use the current template in front of the customer.

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    Need Info  ·  AdminLourdes (Admin, Adobe) responded

    Hi Keith, 

    Could you please provide more details about this request.

    
    

    Thank you

    Adobe Sign team