Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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Getting two same buttons in topbar while searching
I am getting two "Start free trial" buttons in the topbar. Is this expected?
1 voteHi Amit,
Our team has fixed the problem. You should not be seeing 2 buttons now. Please try and let us know if you still face any issues.
Thanks,
Shweta -
Access token provided is invalid or has expired
When I try and send docs for signing, I get the following message: Access token provided is invalid or has expired. I have a paid subscription and should be able access this service. I recently downgraded from a Business Package and am wondering if this has anything to do with it (same email address)
1 vote -
I think it's a small bug?
Your compress options on this tool are backwards - when I compress with "High compression low quality", I get a larger file than when I compress with "low compression high quality" which is backwards.
1 vote -
Cancel plan not found on website and no one answers the telephone
I am not using this plan enough to justify this monthly fee.
I was not able to find how to cancel my plan online.
I was not able to reach anyone at the phone number listed on this monthly charge.
PLEASE stop charging my Credit card for this monthly plan.1 voteHi Donna,
Glad to hear that you are able to get the resolution here.
Thanks,
Shweta -
Alterar cor de parte do documento ocultado
Olá! Estou usando a ferramenta Ocultar em arquivos PDF. Sabem me dizer se consigo alterar a cor? Por exemplo, ao invés de preto usar um tom de cinza.
1 vote -
Fill & Sign does not save changes
I have edited this page like 5 times and it will not save any changes made.
1 voteSean confirmed that the issue is no longer seen after deleting and re-uploading the document.
Adobe Sign Team
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IT issue
Recently, Adobe Sign has been lagging and sending a lot of errors.
2 votes -
New Tools Home Page Is Garbage
I recently would log into my Adobe Sign account and it would take me directly to the form. Now it takes me to this Adobe tools page I care nothing about and wastes my time while I find the Sign tool.
1 vote -
Bad help experience
I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity…
1 vote -
Terrible system
When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.
2 votes -
Password Protected Signature Agreements
Hello,
I am a tax preparer. I use "Request Signatures" to send tax returns to clients for e-signature. I always password protect the document. But I recently learned that the recipient does not need to enter a password to view and e-sign the document. PW is only required to view the completed/ signed document. This is a major security issue for me. How can I password protect the document?
- Tim Singstock1 vote -
Error
Hallo Ich habe ien Problem mit der Online Version.
Ich bekomme folgenden Fehler.
siehe Anhang1 vote -
horaires de rappel
Bonjour,
Il serait intéressant de pouvoir mettre l'heure à laquelle on souhaite que les rappels pour signature soient envoyés.
1 vote -
I can only have a signature and initials, some documents require a photo and fingerprint
I can only have a signature and initials, some documents require a photo and fingerprint
1 vote -
I can't add photos to documents that require it
I can't add photos to documents that require it
1 vote -
sort documents by signing status
It would be nice if we could sort documents that we've sent for signature by status - i.e. which are complete and which are still out for signature.
1 voteThanks Vicki for confirming that it worked.
Adobe Sign Team
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account query
hi,
i just sent a sig request from this account but strangely the tracking email is showing as from Atlantic container linesee screenshot
what is this about ??
1 voteHi Colm,
Sorry that you encountered this issue. It was temporary and was resolved the next day (January 28)
Thanks,
Adobe Sign Team -
continual error messages
I continue to get this error:
Updated account settings
Draft is not accessible due to updated account settings. Click OK to compose a new one
and this one:Server error
We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support.
I am contacting you for help1 voteCarol confirmed the issue was resolved after clearing browser cookies.
Adobe Sign Team
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error message
Updated account settings
Draft is not accessible due to updated account settings. Click OK to compose a new one1 vote -
Share Links Broken
All share links seem to be broken. The attached screenshot is what comes up when a link is clicked.
1 vote
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