Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  • My feedback
  1. Getting two same buttons in topbar while searching

    I am getting two "Start free trial" buttons in the topbar. Is this expected?

    1 vote

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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Amit,

    Our team has fixed the problem. You should not be seeing 2 buttons now. Please try and let us know if you still face any issues.

    Thanks,
    Shweta

  2. Access token provided is invalid or has expired

    When I try and send docs for signing, I get the following message: Access token provided is invalid or has expired. I have a paid subscription and should be able access this service. I recently downgraded from a Business Package and am wondering if this has anything to do with it (same email address)

    1 vote

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  3. I think it's a small bug?

    Your compress options on this tool are backwards - when I compress with "High compression low quality", I get a larger file than when I compress with "low compression high quality" which is backwards.

    1 vote

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    Resolved  ·  0 comments  ·  Edit PDFs  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Cancel plan not found on website and no one answers the telephone

    I am not using this plan enough to justify this monthly fee.
    I was not able to find how to cancel my plan online.
    I was not able to reach anyone at the phone number listed on this monthly charge.

    PLEASE stop charging my Credit card for this monthly plan.

    1 vote

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Alterar cor de parte do documento ocultado

    Olá! Estou usando a ferramenta Ocultar em arquivos PDF. Sabem me dizer se consigo alterar a cor? Por exemplo, ao invés de preto usar um tom de cinza.

    1 vote

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    Resolved  ·  1 comment  ·  Edit PDFs  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Fill & Sign does not save changes

    I have edited this page like 5 times and it will not save any changes made.

    1 vote

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    1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  7. IT issue

    Recently, Adobe Sign has been lagging and sending a lot of errors.

    2 votes

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  8. New Tools Home Page Is Garbage

    I recently would log into my Adobe Sign account and it would take me directly to the form. Now it takes me to this Adobe tools page I care nothing about and wastes my time while I find the Sign tool.

    1 vote

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Bad help experience

    I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity…

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Terrible system

    When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.

    2 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Password Protected Signature Agreements

    Hello,
    I am a tax preparer. I use "Request Signatures" to send tax returns to clients for e-signature. I always password protect the document. But I recently learned that the recipient does not need to enter a password to view and e-sign the document. PW is only required to view the completed/ signed document. This is a major security issue for me. How can I password protect the document?
    - Tim Singstock

    1 vote

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    Resolved  ·  0 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Error

    Hallo Ich habe ien Problem mit der Online Version.
    Ich bekomme folgenden Fehler.
    siehe Anhang

    1 vote

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    Resolved  ·  2 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  13. horaires de rappel

    Bonjour,

    Il serait intéressant de pouvoir mettre l'heure à laquelle on souhaite que les rappels pour signature soient envoyés.

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  14. I can only have a signature and initials, some documents require a photo and fingerprint

    I can only have a signature and initials, some documents require a photo and fingerprint

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  15. I can't add photos to documents that require it

    I can't add photos to documents that require it

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  16. sort documents by signing status

    It would be nice if we could sort documents that we've sent for signature by status - i.e. which are complete and which are still out for signature.

    1 vote

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    0 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  17. account query

    hi,
    i just sent a sig request from this account but strangely the tracking email is showing as from Atlantic container line

    see screenshot

    what is this about ??

    1 vote

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    1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Colm,

    Sorry that you encountered this issue. It was temporary and was resolved the next day (January 28)

    Thanks,
    Adobe Sign Team

  18. continual error messages

    I continue to get this error:

    Updated account settings
    Draft is not accessible due to updated account settings. Click OK to compose a new one
    and this one:

    Server error
    We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

    If you continue to encounter this error contact our customer support.
    I am contacting you for help

    1 vote

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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  19. error message

    Updated account settings
    Draft is not accessible due to updated account settings. Click OK to compose a new one

    1 vote

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    Resolved  ·  4 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Share Links Broken

    All share links seem to be broken. The attached screenshot is what comes up when a link is clicked.

    1 vote

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    Resolved  ·  1 comment  ·  Share files  ·  Flag idea as inappropriate…  ·  Admin →

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