ALL FILES BEFORE JULY 12 ARE MISSING????
All of the files we had sent through the system before July 12 are missing. These are files that go back to 2012 when we started with EchoSign. If this is Adobe and files are in the cloud then why the need to purge all my old agreements?? ADOBE WHAT ARE YOU DOING??? That was 6 years worth of agreements and signed documents that you decided I didn't need anymore?!?!?!? I want an answer for this and a restoration of my missing files NOW.
Brian Levitch
shared this idea
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Brian Levitch
commented
Hello Dean, thank you for your response and attention to the issue.
There is a major issue happening how the new system interacts with Google Chrome. The issue being that you can access one document per "session" and must log out, clear all cookies and cache (logging you out of all other tabs/emails/programs) and then relaunch chrome and then you can access another document again. New issue, Chrome users cannot access a 2nd 3rd or 4th document
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Dean Harmon
commented
Hi Brian,
Rest assured that the documents are there. I was informed a little while ago that the search indexes are lagging behind, so somethings are not visible yet. But they are there.
As of a few hours ago we added the ability to use the "Adobe Sign Manage" page to the For Signature screen. From here you will be able to see all of the documents as it uses a different (ie older) index to show documents.
They are all there, though. I promise :-)
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Brian Levitch
commented
Why is there no reply from Adobe on this? We have 6 years of files suddenly go missing with no warning and (so far) no contact or explanation from Adobe.